Due to the limited information it was difficult to isolate the proper business line to address this inquiry and thus caused a delay in responding.In response to the above inquiry from Mr [redacted] State Street was made aware that Mr [redacted] attempted to update his tax withholding elections, but State Street does not have a record of receiving his initial request sent through the mail When the call center team spoke to Mr [redacted] they overnighted a new election form to him to complete and return The election form has been received and updated in our system on 8/1/ The call center team reached out directly to Mr [redacted] to confirm the update and left him a detailed message on his voicemail on 8/2/
Due to the limited information it was difficult to isolate the proper business line to address this inquiry and thus caused a delay in responding.In response to the above inquiry from Mr [redacted] State Street was made aware that Mr [redacted] attempted to update his tax withholding elections, but State Street does not have a record of receiving his initial request sent through the mail When the call center team spoke to Mr [redacted] they overnighted a new election form to him to complete and return The election form has been received and updated in our system on 8/1/ The call center team reached out directly to Mr [redacted] to confirm the update and left him a detailed message on his voicemail on 8/2/