Agencia Aduanal Sica

To Rhonda [redacted] ADR manager Business response to Revdex.com complaint assigned # [redacted] The complaint concerned Final Transcript Request I have read the complaint and ordered the request resolved, which it has been today, March 15, The transcript was successfully delivered and acknowledged by the receiving institution The customer was contacted by a Records Department administrator In addition, the customer was emailed the following letter / apology from our Director of Training, as per customer request for resolution Please contact me if you have any further questions or concerns, I believe this completely satisfies the customer's points on his request for resolution Best regards, Bill [redacted] PresidentOhio Technical College xxxxx xxxxxxx xxx xxx xxxx xxxx xxxxxxxx ,XX xxxxx xxx-xxx-xxxx [email protected] March 15, Good afternoon Mrxxxxxxx, I am contacting you as follow up to your transcript request from Ohio Technical College Our Records Administrator xxxxxx xxxxxxx resent the transcript to the institution you requested, and received a verification message back from them acknowledging its receipt I trust this will bring resolution to your frustration with trying to get this done I do apologize on behalf of the college for the apparent “run around” that characterized the interaction you were offered through your request As I read your statement from Revdex.com I could see a couple of areas that we need to work on The phone response turnaround time in the records office is a concern, workload distribution will be assessed The college recruiter has been released, proper customer service defines that he carries the request and the concern forward, not put it back ou your shoulders At any rate, I hope that we have successfully responded to and fulfilled your request Again I do apologize for the unacceptable delay in processing your request I will respond to your complaint with the Revdex.com, and I wish you the greatest success in your continued education and career Best wishes, xxxxxxx xxxx Ohio Technical College Training Director [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Tracy [redacted]

Concerning ID ***
***,
Thank you for informing us of the complaint filed with you on 11/2/2016. The complaint involves a dispute over a refund. After considering the details in the dispute presented, I must apologize for on behalf of the College, as the dispute of
the refund appears to have created by a breakdown in communication between multiple departments at the college. I have authorized the appropriate department to process a refund for the family that brought this unfortunate situation to my attention, and hope they will reconsider attendance at one of our programs in the future.
Yours truly,
Bill H***
Bill H***
President
Ohio Technical College
bh***@ohiotech.edu
216-881-ext
Fax: 216-881-
Toll Free: 800-322-

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
Jason [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Tracy [redacted]

To Rhonda [redacted]  ADR manager   Business response to Revdex.com complaint assigned #[redacted]   The complaint concerned Final Transcript Request   I have read the complaint and ordered the request resolved, which it has been today, March 15, 2017.  The transcript was...

successfully delivered and acknowledged by the receiving institution.  The customer was contacted by a Records Department administrator.   In addition, the customer was emailed the following letter / apology from our Director of Training, as per customer request for resolution.  Please contact me if you have any further questions or concerns, I believe this completely satisfies the customer's points on his request for resolution.…  Best regards, Bill [redacted] PresidentOhio Technical College       xxxxx xxxxxxx xxx xxx xxxx xxxx xxxxxxxx ,XX  xxxxx xxx-xxx-xxxx [email protected] March 15, 2017  Good afternoon Mr. xxxxxxx, I am contacting you as follow up to your transcript request from Ohio Technical College.  Our Records Administrator xxxxxx xxxxxxx resent the transcript to the institution you requested, and received a verification message back from them acknowledging its receipt.  I trust this will bring resolution to your frustration with trying to get this done.  I do apologize on behalf of the college for the apparent “run around” that characterized the interaction you were offered through your request.  As I read your statement from Revdex.com I could see a couple of areas that we need to work on.  The phone response turnaround time in the records office is a concern, workload distribution will be assessed.  The college recruiter has been released, proper customer service defines that he carries the request and the concern forward, not put it back ou your shoulders.  At any rate, I hope that we have successfully responded to and fulfilled your request.  Again I do apologize for the unacceptable delay in processing your request.  I will respond to your complaint with the Revdex.com, and I wish you the greatest success in your continued education and career.   Best wishes,   xxxxxxx xxxx Ohio Technical College Training Director [redacted]