Agency Access

On 413, the customer provided her credit card information to purchase a year membership to our FoundFolios Basic Portfolio As noted on the bottom of the customer receipt, it states that there are no cancellations and all payments are mandatory A link to the Terms and Conditions are also provided On 114, the customer called in wanting to cancel the membership Our no cancellation policy was explained, and an offer to assist in reviewing the account and product purchased was denied This case was escalated to our [redacted] who attempted to resolve the issue without response On 114, the customers account was declined and was notified via email On 214, the customer was sent a final letter regarding the status of her account and notified that it will be sent to collections, if there was no response by Again it was mentioned to reach out to our [redacted] to discuss any issues she was having On 214, the customer emailed the Finance Dept indicating that she felt she was defrauded and that she did not want to receive any more emails from us Her account was remitted to a 3rd party collection agency Since 1996, our Company provides the tools and marketing plans needed to successfully market our individual customer’s brand within the industry We are not an employment agency nor do we guarantee that we can provide work for our clients Through a combination of talent and effort on our clients part is what makes our customers successful

[redacted] [redacted] *** [redacted] ** [redacted] *** [redacted] Dear [redacted] , Unfortunately, we have again exhausted all means to come to a mutual agreement by both partiesWe cannot help a customer who refuses our assistanceThis account is presently with a 3rd party collections agency and all further correspondence regarding the account must be addressed with them.Sincerely,Lori C***

Dear [redacted] , This letter is in response to the above –referenced complaint submitted by [redacted] We have no intent to mislead any of our customers [redacted] contacted us in July inquiring about our services A free trial was set up at that time and a demo was scheduled for him and his assistant on another day prior to signing upOur Sales Department offers Free trials and/or does demos with the client prior to them signing up for the membership to make sure this is what they are interested in and that they have the body of work to market themselves Our database that the customer purchased has over 28,contacts and when specific regions, specialties and titles are selected the number can become limited but not to the extent that the customer states Some customers need assistance in generating the list to their specifications, that it is why we suggest working with our Customer Support department to build the specific list We stand behind our data 99% as it is arduously updated and verified dailyHowever, we cannot assist a customer who won’t allow us to help them The customer chose to not make his payments that are due and it is company policy to have his account turned over to a 3rd party collection agency We have no affiliation with this agency and he will need to take up further matters with them regarding their representation Once again, this matter as I feel it would have been resolved if he allowed our Customer Support department to assist him promptly Sincerely, [redacted]

[redacted] [redacted] *** [redacted] ** [redacted] *** [redacted] Dear [redacted] , Unfortunately, we have again exhausted all means to come to a mutual agreement by both partiesWe cannot help a customer who refuses our assistanceThis account is presently with a 3rd party collections agency and all further correspondence regarding the account must be addressed with themSincerely, Lori C***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am experiencing the same rhetoric from this customer service representative as I have throughout my experience, since I learned that their services were useless for my business needs She has not answered any of the indicated concerns, instead she has lazily explained and explained again the sales process To be fair with Agency Access I have cc [redacted] the [redacted] of Agency Access in this email He should know that I was sold credits for a service area that only has poorly imputed contacts, and then an agent representing Agency Access who impersonated a lawyer, and that his company is in violation of the privacy act of British Columbia " Freedom of Information and protection of privacy act RSBC Chapter 165", and all I asked was an act of good faith from his company, maybe they could credit my payments and switch it to "Found Folios" and offer me value, instead of us having a conversation through Revdex.com Its amazing what intelligent, astute and sencitive people or agencies can accomplish when they work in good faith, they might have converted me into a customer again Instead, we are not getting any of the concerned addressed and I am becoming increasingly frustrated Once again I am not at all concerned with Agency Access sales process, [redacted] who was the sales agent did a great job at representing the company, and I signed in My concerns are as follows, a) I was sold contacts of people in the city of Vancouver in British Columbia and they only had an inaccurate slim list of contacts for Vancouver, I followed their process in good faith waiting for the list to increase by the next month It didn't, they sold me credits where it would be impossible to be used for my business They may have an impressive list of contacts but I don't do business in Angola n'or do I speak their language, I am local studio in [redacted] Canada People come in to my studio, anywhere further than hours commute is of no business interest b) Not only did Agency Access not take into account my concerns and make any sort of reasonable decision I received a phone call from an agent representing their account receivables department - impersonating a Lawyer c) It would be to the benefit of Agency Access to educate themselves regarding Canadian and British Columbia privacy laws Sincerely, [redacted]

[redacted] [redacted] *** [redacted] ** [redacted] *** [redacted] Dear [redacted] : On 515, the customer called our Customer SupportDepartment and said she was given a database that includes US and Canadacontacts and said she needs contacts overseasWe offered to swap out the [redacted] Database for our [redacted] Database at no additionalcharge In order to finalize swappingout of the memberships, we require the customer to sign a modification letterapproving this change In following upon the signed letter, [redacted] expressed regret on signing up with the programand requested to cancel her account Iexplained our policy regarding no cancellations and said someone from CustomerSupport would reach out to her to address her concerns further Our [redacted] attempted toreach out to the client via telephone, as this is the preferred method to relayour non-cancellation policy and try to address and handle such a pertinentmatter In addition, I had made anattempt to call the clientThe only responses we received were via email and Iattempted to answer the customers questions the best I could in this format A copy of our logged attempts to reach this customer isattached, as well as, the email correspondence [redacted] has completed the One-Hour Consultation with our consultant, [redacted] and has only made of her payments on the account, totaling$ If I had the opportunity tospeak with [redacted] ***, I would have offered to cancel her Database and Emailcredits from her account, but she would be required to pay the fee for theOne-Hour Consultation that was completed at the rate of $ Therefore, she would owe us $ Thebundle price for the consultation requires a one year database membership Upon receipt of this payment and a signedagreement that she would not use any of the contacts she may have downloadedfrom our database, since she will no longer be licensed to use it, we wouldcancel her account Unfortunately, wewere not able to discuss this option Sincerely, [redacted] Note: I will send the Terms & Conditions separately, because of the large file

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I appreciate Agency Access last response in regards to refunding e-mail credits, however, I still wish to fully cancel my account with no remaining payments due I do not want to continue using their services Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Agency Access has completely misinterpreted conversations that I had with both the sales rep and their customer service.The sales rep at no time mentioned that their service had a no cancellation policy This should have been clearly stated over the phone I never signed any contract This is only mentioned on the invoice, as you have seen, which is sent after they obtain all your CC information.The problem that I had addressed with customer service was not that "one friend could not see the images" It was that every e-mail we sent through their service went into a junk folder or did not arrive at all We sent these e-mails one by one through their server to ourselves and several colleagues and friends Not one of the e-mails was to a gmail address like the customer service suggested, hence our frustration with him How were we supposed to e-mail thousands of clients at a time like they promised we could, if their e-mails would not go through when we sent them to only one address at a time? The customer service representative was extremely rude and unhelpfulWhy should we have to continue paying for a service that did not work? Agency Access does not address the fact that they obtain most of these client e-mail addresses without permission This is spamming, and can end up getting photographers, illustrators, and other artists blacklisted This is also not mentioned by the sales rep.After my credit card was compromised, I decided not to give Agency Access my new information as customer service had refused to help with the issues at hand The financial department also was unhelpful in the fact that they still wanted to charge me for a service that did not work, and did not address the issues that we had with the company.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I appreciate Agency Access last response in regards to refunding e-mail credits, however, I still wish to fully cancel my account with no remaining payments due I do not want to continue using their services
Sincerely,
*** ***

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*** ** *** Dear *** ***: On October *, 2015, our sales department contacted *** *** to discuss her
interest in our services as she was a former member of ADBASE, a competitor that we acquired in 2011. She expressed an interest to purchase three of our Broadcast databases, 12,Email Credit package and a FoundFolios Basic online portfolio as noted on the attached invoice that was sent to her. The products purchased allowed her access to our databases, email credits and a FoundFolio online gallery to showcase her work. *** *** provided her credit card number authorizing us to process the invoice for the products she agreed to purchase. An invoice is emailed to the customer and her account becomes active. Once a customer logs into our system, they must review our terms and conditions and agree to them before proceeding. A copy of our terms and conditions are attached, as well as, the date the customer agreed to them in their account. Additionally, the sales person explains to the customer that this is a one year contract and there are no refunds or cancellations. On October **, 2015, *** *** contacted our Customer Support department regarding her stated issue with the test email that was sent to her friends with images not showing up. Our Customer Support Representative explained to the customer that this was not an issue with our email service, but rather an issue that an email recipient has in their settings. The other issue of sending test emails is a common one whereas, gmail will almost always mark it as Spam, if you put the word “test” in the email subject line. This could have been resolved by a simple setting fix and doing a live demo on this which the customer refused to do and/or adjust. The Customer Support Representative logged a note regarding the conversation, see attached. *** *** was contacted several times after this issue with no further mention of it. Please see the call logs attached. On February *, 2016, *** *** was contacted by the Finance department regarding her monthly payment as being declined. After several attempts and no response, a final collections notice was emailed and mailed to the client on March *, 2016. These letters were to notify her that the account would be sent to a 3rd party collection agency if we did not hear back from her by March **, 2016. On March **, 2016, this account was sent to collections. On April *, 2016, *** *** contacted the Finance department regarding her issue that she had wanted to resolve with us and not with the collections agency. Our Finance representative replied, see attached logged note, and no further response was ever received by *** *** until now We make every attempt to find out why a customer is unhappy and come up with solutions to resolve the issue*** *** did not respond back to try to resolve the issue or accept that this issue does not lie within our email service. If that were the case, we would not be an email service provider with over customers It is our policy to try to resolve these matters that both parties can mutually agree on. If the customer fails to communicate with us to resolve these issues, it leaves us no other choice but to turn their account over to our collection agency. Sincerely, *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Agency Access has completely misinterpreted conversations that I had with both the sales rep and their customer serviceThe sales rep at no time mentioned that their service had a no cancellation policy This should have been clearly stated over the phone I never signed any contract This is only mentioned on the invoice, as you have seen, which is sent after they obtain all your CC informationThe problem that I had addressed with customer service was not that "one friend could not see the images" It was that every e-mail we sent through their service went into a junk folder or did not arrive at all We sent these e-mails one by one through their server to ourselves and several colleagues and friends Not one of the e-mails was to a gmail address like the customer service suggested, hence our frustration with him How were we supposed to e-mail thousands of clients at a time like they promised we could, if their e-mails would not go through when we sent them to only one address at a time? The customer service representative was extremely rude and unhelpfulWhy should we have to continue paying for a service that did not work?
Agency Access does not address the fact that they obtain most of these client e-mail addresses without permission This is spamming, and can end up getting photographers, illustrators, and other artists blacklisted This is also not mentioned by the sales repAfter my credit card was compromised, I decided not to give Agency Access my new information as customer service had refused to help with the issues at hand The financial department also was unhelpful in the fact that they still wanted to charge me for a service that did not work, and did not address the issues that we had with the companyThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** *** ***
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** *** *** *** *** ***
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*** *** *** *** Dear *** ***: On 5/*/2015,
the customer spoke with our SalesRepresentative and purchased a Student Bundle that includes our *** ***
*** * *** *** Database, 6,Self Serve Email Credits and aOne-Hour Consultation by providing her credit card informationWe are amarketing firm primarily for commercial photographers and illustrators thatprovide the tools and resources for these artists to promote themselves withinthe industry. All of our memberships area one year licensing fee that allows access to over 90,000+ creative art buyersin the industryThis database membership being specific to North America andonly those contacts that are listed under our Editorial criteriaWe offer ourcustomers the option to make monthly periodic payments within months for abudgetary convenience. A copy of theinvoice is attached of the products and services the customer purchased, aswell as, our Terms and Conditions that she agreed to On 5/**/15, the customer called our Customer SupportDepartment and said she was given a database that includes US and Canadacontacts and said she needs contacts overseas. We offered to swap out the *** *** *** * *** ***Database for our *** *** * *** *** Database at no additionalcharge. In order to finalize swappingout of the memberships, we require the customer to sign a modification letterapproving this change. In following upon the signed letter, *** *** expressed regret on signing up with the programand requested to cancel her account. Iexplained our policy regarding no cancellations and said someone from CustomerSupport would reach out to her to address her concerns further Our *** *** *** attempted toreach out to the client via telephone, as this is the preferred method to relayour non-cancellation policy and try to address and handle such a pertinentmatter. In addition, I had made anattempt to call the clientThe only responses we received were via email and Iattempted to answer the customers questions the best I could in this format. A copy of our logged attempts to reach this customer isattached, as well as, the email correspondence. *** *** has completed the One-Hour Consultation with our consultant,*** *** and has only made of her payments on the account, totaling$92.63. If I had the opportunity tospeak with *** ***, I would have offered to cancel her Database and Emailcredits from her account, but she would be required to pay the fee for theOne-Hour Consultation that was completed at the rate of $ Therefore, she would owe us $ Thebundle price for the consultation requires a one year database membership Upon receipt of this payment and a signedagreement that she would not use any of the contacts she may have downloadedfrom our database, since she will no longer be licensed to use it, we wouldcancel her account. Unfortunately, wewere not able to discuss this option Sincerely, *** ***
*** ** ***
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*** *** ***
Note: I will send the Terms & Conditions separately, because of the large file

[redacted]
 
 
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]  [redacted]
 
[redacted]  [redacted]
  Dear [redacted], Unfortunately, we have again exhausted all means to come to a mutual agreement by both parties. We cannot help a customer who refuses our assistance. This account is presently with a 3rd party collections agency and all further correspondence regarding the account must be addressed with them.Sincerely,Lori C[redacted]

On 4/**/13, the customer provided her credit card
information to purchase a 1 year membership to our FoundFolios Basic
Portfolio.  As noted on the bottom of the
customer receipt, it states that there are no cancellations and all payments are
mandatory.  A link...

to the Terms and
Conditions are also provided.  On
1/**/14, the customer called in wanting to cancel the membership.  Our no cancellation policy was explained, and
an offer to assist in reviewing the account and product purchased was
denied.  This case was escalated to our
[redacted] who attempted to resolve the issue without
response.  On 1/**/14, the customers account
was declined and was notified via email. 
On 2/**/14, the customer was sent a final letter regarding the status of
her account and notified that it will be sent to collections, if there was no
response by 2/**/14.  Again it was
mentioned to reach out to our [redacted] to discuss any issues
she was having.  On 2/**/14, the customer
emailed the Finance Dept indicating that she felt she was defrauded and that
she did not want to receive any more emails from us.  Her account was remitted to a 3rd
party collection agency.  Since 1996, our
Company provides the tools and marketing plans needed to successfully market
our individual customer’s brand within the industry.  We are not an employment agency nor do we
guarantee that we can provide work for our clients.  Through a combination of talent and effort on
our clients part is what makes our customers successful.

[redacted]
 
 
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]  [redacted]
 
[redacted]  [redacted]
  Dear [redacted],
 
Unfortunately, we have again exhausted all means to come to a mutual agreement by both parties. We cannot help a customer who refuses our assistance. This account is presently with a 3rd party collections agency and all further correspondence regarding the account must be addressed with them.
Sincerely,
Lori C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Agency Access is not addressing or reading the complaint.  Agency Access response was to explain their sales process.  I am in agreement with how they conducted the sales process, I was initially delighted to doing business with them, but was mislead twice.  Agency access had told me that they had thousands of contacts in [redacted].  I bought 2000 but received 90 contacts instead, where half of them were outdated information and the other half were duplicate contacts, not only did Agency Access not address my complaints they had a representative for the company impersonate a Lawyer to try and intimidate me.
 
Just like they are not addressing my concern with Revdex.com, they wouldn't cancel my contract.  In my initial complain to Agency Access, I was asked to be patient because they were going to increase contacts, just for me - I waited a few months and continued to pay them $90/month for 10 contacts.  The contract was broken by Agency Access misleading sales process, I explained quite clearly that I was a local business in [redacted] Canada.  My only coarse of action was to purchase a stop payment from my Bank.  I should also add that following my research I have also been aware that Agency Access is in contraband with the Province of British Columbia Privacy Act RSBC Chapter 373 ( [redacted] ).
 
Not only did Agency Access conduct a misleading sales process that evolved an elaborate presentation as stated in their reply, and then not honour a reasonable cancellation of contract with money back.  I received a phone call from their account receivable representative posing as a Lawyer.  I know that the person calling me wasn't a lawyer because the amount of money in dispute would be less than the hourly wage of a Lawyer and the lack of understanding was not congruent with a professional.  
 
Now that I am writing back to Revdex.com, I am increasing my needs to resolve this matter.  Initially I was satisfied with a simple apology, but since their apathetic and uninvolved response to Revdex.com, I am now increasing my requesting for a full refund to be satisfied. Should Agency Access persist on not taking Revdex.com seriously my next coarse of action will be to take legal action and make a formal complain to the Canadian Government.
[redacted]

Dear
[redacted],
 
This
letter is in response to the above –referenced complaint submitted by [redacted].
 
We
have no intent to mislead any of our customers.  [redacted] contacted us in July 2013
inquiring about our services.  A free
trial was set up at that time and a demo was scheduled for him 7/**/13 and his
assistant on another day prior to signing up. Our Sales Department offers Free
trials and/or does demos with the client prior to them signing up for the
membership to make sure this is what they are interested in and that they have
the body of work to market themselves.
 
Our
database that the customer purchased has over 28,000 contacts and when specific
regions, specialties and titles are selected the number can become limited but
not to the extent that the customer states.  Some customers need assistance in generating
the list to their specifications, that it is why we suggest working with our
Customer Support department to build the specific list.  We stand behind our data 99% as it is arduously
updated and verified  daily. However, we
cannot assist a customer who won’t allow us to help them.  The customer chose to not make his payments
that are due and it is company policy to have his account turned over to a 3rd
party collection agency.  We have no
affiliation with this agency and he will need to take up further matters with
them regarding their representation.
 
Once
again, this matter as I feel it would have been resolved if he allowed our
Customer Support department to assist him promptly. 
 
Sincerely,
[redacted]

[redacted]
 
 
 
[redacted]
 
 
[redacted]  Dear [redacted]: On 5/*/2015, the customer spoke with our...

SalesRepresentative and purchased a Student Bundle that includes our [redacted] Database, 6,000 Self Serve Email Credits and aOne-Hour Consultation by providing her credit card information. We are amarketing firm primarily for commercial photographers and illustrators thatprovide the tools and resources for these artists to promote themselves withinthe industry.  All of our memberships area one year licensing fee that allows access to over 90,000+ creative art buyersin the industry. This database membership being specific to North America andonly those contacts that are listed under our Editorial criteria. We offer ourcustomers the option to make monthly periodic payments within 12 months for abudgetary convenience.  A copy of theinvoice is attached of the products and services the customer purchased, aswell as, our Terms and Conditions that she agreed to.  On 5/**/15, the customer called our Customer SupportDepartment and said she was given a database that includes US and Canadacontacts and said she needs contacts overseas. We offered to swap out the [redacted]Database for our [redacted] Database at no additionalcharge.  In order to finalize swappingout of the memberships, we require the customer to sign a modification letterapproving this change.  In following upon the signed letter, [redacted] expressed regret on signing up with the programand requested to cancel her account.  Iexplained our policy regarding no cancellations and said someone from CustomerSupport would reach out to her to address her concerns further.  Our [redacted] attempted toreach out to the client via telephone, as this is the preferred method to relayour non-cancellation policy and try to address and handle such a pertinentmatter.  In addition, I had made anattempt to call the client. The only responses we received were via email and Iattempted to answer the customers questions the best I could in this format.    A copy of our logged attempts to reach this customer isattached, as well as, the email correspondence. [redacted] has completed the One-Hour Consultation with our consultant,[redacted] and has only made 2 of her 12 payments on the account, totaling$92.63.  If I had the opportunity tospeak with [redacted], I would have offered to cancel her Database and Emailcredits from her account, but she would be required to pay the fee for theOne-Hour Consultation that was completed at the normal rate of $295.00.  Therefore, she would owe us $ 202.37. Thebundle price for the consultation requires a one year database membership.  Upon receipt of this payment and a signedagreement that she would not use any of the contacts she may have downloadedfrom our database, since she will no longer be licensed to use it, we wouldcancel her account.  Unfortunately, wewere not able to discuss this option.  Sincerely, [redacted]
Note:  I will send the Terms & Conditions separately, because of the large file.

Dear [redacted],
 
In response to...

the above –referenced complaint submitted by
[redacted], I have attached logged notes and calls referring to our
contact with him as well as his invoice.  
 
The customer purchased a one year subscription to Agency
Access on 8/**/2013, see attached invoice.
At that time, 2 Welcome emails were sent to him.  On 8/**/13, 8/**/13, 9/*/13, 3 voicemail messages
were left for the customer from our Customer Support department to review his
account and schedule a demo if he would like. 
On 9/**/13, a phone call with no response and Check In email was sent
from our Customer Support department. 
 
On 9/**/13, the customers’ monthly scheduled payment came up
declined and the Finance department emailed the customer requesting an updated credit
card.  On 9/**/13, the customer called in
and spoke with our Customer Support department regarding concerns on the limited
number of contacts on the list that was built. He was explained that they did
not choose the settings correctly to select the contacts they had wanted.  On 1/**/14, the customers’ monthly scheduled
payment came up declined and on 1/**/14 the Finance department received a
message from the customer that the data was not good and he wanted to cancel
the account.  The Finance department
relayed our Company policy regarding cancellations.  This is stated by the Sales Representative at
the close of the sale, indicated at the bottom of the invoice and indicated
when you agree to the Terms and Conditions on our website when the initial
log-in is created and at any time a list is downloaded from a customer’s
account.  The customers’ email response
was relayed to our Customer Support department who attempted to reach out to
the customer between 1/**/14 – 2/**/14 to assist with his concerns but there
was no response.  It is company policy to
send a 30 day collection notice to the customer notifying him that if we do not
hear back from him by a certain date, we will have no choice but to send his
account to our 3rd party collections agency.  The email also referenced the fact that we
were unsuccessful in our attempts to contact him via email and phone by both
the Finance and Customer Support departments.
 
Thank you for reviewing this matter as I feel it would have
been resolved if he allowed our Customer Support department to assist him
promptly.  This offer to do a demo and assist him in building the list he is looking for is extended if he
would like to get his account current with us so we can show him the value of
the database to his specifications.
 
Sincerely,
 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am experiencing the same rhetoric from this customer service representative as I have throughout my experience, since I learned that their services were useless for my business needs.  She has not answered any of the indicated concerns, instead she has lazily explained and explained again the sales process.  To be fair with Agency Access I have cc. [redacted] the [redacted] of Agency Access in this email.  He should know that I was sold 2000 credits for a service area that only has 90 poorly imputed contacts, and then an agent representing Agency Access who impersonated a lawyer, and that his company is in violation of the privacy act of British Columbia " Freedom of Information and protection of privacy act RSBC 1996 Chapter 165", and all I asked was an act of good faith from his company, maybe they could credit my payments and switch it to "Found Folios" and offer me value, instead of us having a conversation through Revdex.com.  Its amazing what intelligent, astute and sencitive people or agencies can accomplish when they work in good faith, they might have converted me into a customer again.  Instead, we are not getting any of the concerned addressed and I am becoming increasingly frustrated.
Once again...  I am not at all concerned with Agency Access sales process, [redacted] who was the sales agent did a great job at representing the company, and I signed in.  My concerns are as follows,
a) I was sold contacts of people in the city of Vancouver in British Columbia and they only had an inaccurate slim list of 90 contacts for Vancouver, I followed their process in good faith waiting for the list to increase by the next month...  It didn't, they sold me 2000 credits where it would be impossible to be used for my business.  They may have an impressive list of contacts but I don't do business in Angola n'or do I speak their language, I am local studio in [redacted] Canada.  People come in to my studio, anywhere further than 2 hours commute is of no business interest.
b) Not only did Agency Access not take into account my concerns and make any sort of reasonable decision.  I received a phone call from an agent representing their account receivables department - impersonating a Lawyer.
c) It would be to the benefit of Agency Access to educate themselves regarding Canadian and British Columbia privacy laws.
Sincerely,
[redacted]