Dear Revdex.com, I provided you with an attachment in the last response of the approved credit refund processed in our paypal system, it may take a few business days to get to the customer's account Yes, the customer was made aware that he was being comped for a full year by [redacted] via my orders, because he states that himself in this ticket # I am attaching as a refernce fileHe took issue with the word choice that our rep made of "generous" Customer states: When I logged in today, July 9, my Talent Account Status reads: "De-Activated"I received another condescending email from [redacted] , saying "Your AgencyProTalent.com account has been generously comped for a full year."I will be contacting the Better Business Bureau in complaint.To be clear, I am interested in getting this case resolved ASAP and would appreciate any cooperation from Revdex.com and the customer in doing soIf the customer would still like to use an account in our national website at AgencyProTalent.com, the offer still stands for the free year of comping from date of resolutionWe have now fixed the billing bug that I mentioned to the customer was deactivating his account after I comped it the first time Please let me know how you would like me to proceed with the accountAgain, the refund has been processedIf for some reason by next Monday you still do not see it, I can investigate with Paypal and then re-process if need beWith thanks, [redacted] AgencyPro Software Director of Client Relations 800-985-x www.agencyprosoftware.com save timesave moneygrow your businessr
The customer has an account under the name [redacted] with [redacted] , a talent database we powerThe customer emailed and asked us to cancel his account on Friday Feb We immediately accommodated that request and explained that if the customer was unhappy with the amount of work opportunities presented by the casting party they should address that with them directly as we are only the software company powering the technology He had not requested a refund Now that we saw a refund request in his complaint, we have also processed that in the full amount of $on the same day we received notice, 2/23/ Please see attachment and let us know what you need further to clarify the matter.MJ W***Director of SupportAgencyPro Software800-985-x www.agencyprosoftware.com save timesave moneygrow your business Like us on Facebook Follow us on Twitter “Happy to Help!”
Dear Revdex.com, I provided you with an attachment in the last response of the approved credit refund processed in our paypal system, it may take a few business days to get to the customer's account Yes, the customer was made aware that he was being comped for a full year by [redacted] via my orders, because he states that himself in this ticket # I am attaching as a refernce fileHe took issue with the word choice that our rep made of "generous" Customer states: When I logged in today, July 9, my Talent Account Status reads: "De-Activated"I received another condescending email from [redacted] , saying "Your AgencyProTalent.com account has been generously comped for a full year."I will be contacting the Better Business Bureau in complaint.To be clear, I am interested in getting this case resolved ASAP and would appreciate any cooperation from Revdex.com and the customer in doing soIf the customer would still like to use an account in our national website at AgencyProTalent.com, the offer still stands for the free year of comping from date of resolutionWe have now fixed the billing bug that I mentioned to the customer was deactivating his account after I comped it the first time Please let me know how you would like me to proceed with the accountAgain, the refund has been processedIf for some reason by next Monday you still do not see it, I can investigate with Paypal and then re-process if need beWith thanks, [redacted] AgencyPro Software Director of Client Relations 800-985-x www.agencyprosoftware.com save timesave moneygrow your businessr
The customer has an account under the name [redacted] with [redacted] , a talent database we powerThe customer emailed and asked us to cancel his account on Friday Feb We immediately accommodated that request and explained that if the customer was unhappy with the amount of work opportunities presented by the casting party they should address that with them directly as we are only the software company powering the technology He had not requested a refund Now that we saw a refund request in his complaint, we have also processed that in the full amount of $on the same day we received notice, 2/23/ Please see attachment and let us know what you need further to clarify the matter.MJ W***Director of SupportAgencyPro Software800-985-x www.agencyprosoftware.com save timesave moneygrow your business Like us on Facebook Follow us on Twitter “Happy to Help!”