***Thank you for bringing your concerns to my attention. There are three issues at hand that I see you've brought up. 1) The tax savings sale did end on 2/- and all images were removed from our website in our specials section. our photo vendor tried unsuccessfuly to remove
these from our vehicle photos and I am aware of this issue. These images no longer appear on our website. 2) in terms of trade value - KBB does offer an estimate to vehicle value - and requires an in person inspection to evaluate and confirm. I'll look into the details about your trade to be prepared to discuss this with you in person.3) you mentioned a concern about customer service. Today we just received the #customer satisfaction dealer award for Mitsubishi in the USA. The fact that you feel like you had a displeasing experience concerns me - and I hope you can elaborate more in person. In your e-mail you mentioned you'd like to meet with someone elseI'm the General manager, and I'd be happy to schedule some time to discuss this with you in person to see how can help resolve your concerns. Please call or text me at *** *** *** - or e-mail me at ***@gmail.com so we can discuss a mutually convenient time to meet.With great thanksRichard *** IIIWhite Bear Mitsubishi General manager###-###-####
We are confused by the customer rejection of our offer... When the transmission was flushed - Troy ***, our service manager specifically asked the customer to let us know if the transmission acted up again so we could take next steps to resolve it Since the complaint was logged, we have called the customer multiple times, and only one time we reached him live and he said he would call Troy back - and this has not happened to my knowledge.We are interested in resolving this issue with this customer, however have not had any communication back from this guest The next step for us to help is for him to call myself or the service manager back Once the customer calls us back, we would schedule a service visit to verify his concerns and offer what assistance we are able to My Personal Cell phone is ###-###-#### - and we welcome his phone call to schedule an appointment to verify his concerns!Richard *** III
The Saturn Vue with 143,miles was purchase on April 7, for $4,988.00.The original check used to purchase the vehicle was stopped and we did not receive payment until Aprilth , 2017.The vehicle was inspected in our shop at the time and deemed to be in safe working order at the
time. It is our policy to allow vehicles to be removed from our location for inspection by a customer or theirdesignated repair facility prior to saleWe make no guarantees on vehicles in this mileage and pricecategoryThis policy was disclosed to the customer during the sales process and in writing at delivery.The vehicle was sold as is, but had a day or mile exchange policy if the customer were dissatisfiedfor any reasonIn other words, during the exchange period the customer can receive what they paidfor the vehicle on trade against any vehicle we have in stock, new or used.The air conditioning was functioning when the customer test drove the vehicle and when it wasdelivered to the customerIt failed sometime later.We are not aware of any financing involved with this purchaseWe were paid by personal check.MS *** declined in writing the warranty coverage offered at additional cost.The repairs we already made to the vehicle were good will repairs not based on any warranty.We are not inclined to provide any additional free repairs at this timeWe will however perform anyrepairs the customer requests at our customary shop and parts rate.We would be happy to provide a rim for the spare tire that is in the vehicle. Sincerely Richard *** IIIWhite Bear MitsubishiGeneral Manager
Received following e-mail from Richard *** at white Bear Mitsubishi, 6-14-16: Thank you for the follow up. Autotrader is coming to my store this week to help sort this out I am out of the office today But back tomorrow. I'm copying this note to my Autotrader rep as well Richard
I am rejecting this response because:
I am job t going to let them try to twist this saying I’m not reaching out to themThe last time I did they lied to me saying nothing was wrong with the transmissionI will reach out in my next day off, this Saturday
Received following e-mail from consumer, 6-16-16.Revdex.com will be closing case as 'Resolved' at this time, but consumer can contact Revdex.com to have case re-opened if business does not follow through on commitment to provide documentation / issues remain to be addressed. [redacted]filed againstWhite Bear Mitsubishi Note to add, 6-15-16 Complaint #11440445 Mr. Stuart [redacted], General Sales Manager, White Bear Mitsubishi, phoned today. He said they have been working on this issue, and that they finally got confirmation that the vehicle was taken out of our name on MAY 7, 2016. The information was either given to him by the MN DMV or the Texas DMV - I didn't have a pen & paper when he called, and didn't remember exactly what he said. He said he is trying to get some confirmation by email, either to him or me, and he will forward it to me if he receives it. He asked that I contact you with this information. I still wonder too, how ANYONE could have been driving it, since the tabs were up in FEBRUARY! Thank you. [redacted] Anyway, this is a step in the right direction.
[redacted]Thank you for sharing your concern with the Revdex.com regarding your purchase three years ago. This is Richard, the General Manager here, and I am interested in helping to clarify... I have reviewed your purchase and the numbers in the deal:1) When you purchased your outlander sport you had...
the choice of getting 0% financing or taking the rebates . When we compared both options for you side by side, the 2.99% APR was cheaper per month than giving up the rebates and taking the zero percent option.By financing at 2.99% APR, you saved $19/month ( or almost $1,200) by paying interest instead of giving up $2,500 of rebates/dealercash. Offering you a refund for interest paid, when taking this option saved you $1,200 over 0% is not an option.I'd be happy to sit down with you and show you how this works.2) Secondly - Mitsubishi does offer your first oil change free, and we do offer you discounts on the anniversary of your purchase and other times during the year.3) When you purchased your car, you added the lifetime service contract/ warranty extension, which allows you to be covered for service repairs for life with unlimited miles. If you do not have a copy of this, I am happy to mail or e-mail this.Is it possible that during the course of paperwork, the lifetime service contract covering repairs was perhaps confused with maintenance?When reviewing the file, I see no mention of any extended oil change offers, but I am happy to offer you another year of oil changes complimentary for any confusion or misunderstanding that may have occurred. How many miles per year do you drive?Richard [redacted] IIIWhite Bear MitsubishiGeneral Manager###-###-####
[redacted],Hello, this is Richard from White Bear Mitsubishi. I was sorry to read your concern - I immediately contacted our service team and found your initial concern where we flushed the transmission fluid. At that time, Troy [redacted] our service manager, believed he...
asked to hear back from you if the flush did not resolve your concern.He has not yet heard from you - so I asked him to immediately contact you. He just left you a voice mail message.As your car has a 3 month 3,000 mile warranty, and if the concern is covered by this warranty, we are happy to help resolve it.Will you please contact Troy [redacted] at ###-###-####? He is expecting your call.We look forward to helping you resolve this. I have also included my personal cell phone if you are unable to reach troy.Sincerely Richard [redacted] IIIWhite Bear MitsubsihiGeneral Manager###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory as long as they will not require my credit card information. I would like to also include I had not picked a car when they were running my credit, they advise they would like to know where I stand before showing me the selection, so this is also dishonest.
When this situation came to our attention , Stuart [redacted] (my general sales manager) contacted Autotrader. As an Authorized Autotrader buying center, we are an official "drop site" for customers who use Autotrader to sell their vehicle. In this situation - the customer did...
everything that was correct. As instructed by the Autotrader program, we assigned the title to the Auction however certain steps were not completed by Autotrader which made this situation occur. Stuart has been in touch with this customer and has an open dialogue with Autotrader and the customer to prevent a situation like this from happening in the future. The customer did nothing wrong, and this situation identified a "hole" in auto traders process. As I understand this there are now $96 dollars in fees involved to correct what has occurred.I have spoken with Stuart and authorized him to pay this $96 to the customer to allow this to be resolved - if that is what it takes.Our goal is complete customer satisfaction and even though this confusion was on behalf of Autotrader, we are glad to assist on their behalf. Sincerely Richard [redacted] IIIGeneral ManagerWhite Bear Mitsubishi.
[redacted] was a pre-approved customer through a Capital One Mailer sale that we took part in.When she came in to the dealership to complete her pre-approval, we had to submit the application to Capital 1 for full consideration. Capital did not approve the full amount on the car that she had...
requested, at that time a Buick regal. Our finance manager worked with other banks to gain an approval, which we we did get an approval, but [redacted] did not purchase at that time. In speaking with both the sales person and the finance manager, they do not recall any conversation that occurred where the guest asked us at any time to limit attempting approvals at only 3 banks. We understand her concern about her credit score and would like to offer her enrollment in a 90 day credit-repair service at no charge. This service will work with her to increase her credit score to improve the potential of future loan approvals that meet her desires at that time. They may also be able to remove some of the inquries that she is concerned with.If she'd like to get enrolled in this program, please have her contact me at [redacted]. I'll be happy to put her in contact with our represetnative that will assist her in raising her credit score. Sincerely,Richard [redacted] IIIWhite Bear MitsubishiGeneral Manager
Having just received this complaint on march 10th we are trying to resolve this issue. However to say we haven't been on site since before Christmas simply is not true. In fact we had just completed painting of the exterior of the property just a few days before this complaint was submitted...
.We plan to complete this project in a timely manner. But due to the condition of the property we did not include a time frame of when the house would be completed in the contract. We hope to get this issue resolve as soon as possible.
***Thank you for bringing your concerns to my attention. There are three issues at hand that I see you've brought up. 1) The tax savings sale did end on 2/- and all images were removed from our website in our specials section. our photo vendor tried unsuccessfuly to remove
these from our vehicle photos and I am aware of this issue. These images no longer appear on our website. 2) in terms of trade value - KBB does offer an estimate to vehicle value - and requires an in person inspection to evaluate and confirm. I'll look into the details about your trade to be prepared to discuss this with you in person.3) you mentioned a concern about customer service. Today we just received the #customer satisfaction dealer award for Mitsubishi in the USA. The fact that you feel like you had a displeasing experience concerns me - and I hope you can elaborate more in person. In your e-mail you mentioned you'd like to meet with someone elseI'm the General manager, and I'd be happy to schedule some time to discuss this with you in person to see how can help resolve your concerns. Please call or text me at *** *** *** - or e-mail me at ***@gmail.com so we can discuss a mutually convenient time to meet.With great thanksRichard *** IIIWhite Bear Mitsubishi General manager###-###-####
We are confused by the customer rejection of our offer... When the transmission was flushed - Troy ***, our service manager specifically asked the customer to let us know if the transmission acted up again so we could take next steps to resolve it Since the complaint was logged, we have called the customer multiple times, and only one time we reached him live and he said he would call Troy back - and this has not happened to my knowledge.We are interested in resolving this issue with this customer, however have not had any communication back from this guest The next step for us to help is for him to call myself or the service manager back Once the customer calls us back, we would schedule a service visit to verify his concerns and offer what assistance we are able to My Personal Cell phone is ###-###-#### - and we welcome his phone call to schedule an appointment to verify his concerns!Richard *** III
The Saturn Vue with 143,miles was purchase on April 7, for $4,988.00.The original check used to purchase the vehicle was stopped and we did not receive payment until Aprilth , 2017.The vehicle was inspected in our shop at the time and deemed to be in safe working order at the
time. It is our policy to allow vehicles to be removed from our location for inspection by a customer or theirdesignated repair facility prior to saleWe make no guarantees on vehicles in this mileage and pricecategoryThis policy was disclosed to the customer during the sales process and in writing at delivery.The vehicle was sold as is, but had a day or mile exchange policy if the customer were dissatisfiedfor any reasonIn other words, during the exchange period the customer can receive what they paidfor the vehicle on trade against any vehicle we have in stock, new or used.The air conditioning was functioning when the customer test drove the vehicle and when it wasdelivered to the customerIt failed sometime later.We are not aware of any financing involved with this purchaseWe were paid by personal check.MS *** declined in writing the warranty coverage offered at additional cost.The repairs we already made to the vehicle were good will repairs not based on any warranty.We are not inclined to provide any additional free repairs at this timeWe will however perform anyrepairs the customer requests at our customary shop and parts rate.We would be happy to provide a rim for the spare tire that is in the vehicle. Sincerely Richard *** IIIWhite Bear MitsubishiGeneral Manager
Received following e-mail from Richard *** at white Bear Mitsubishi, 6-14-16: Thank you for the follow up. Autotrader is coming to my store this week to help sort this out I am out of the office today But back tomorrow. I'm copying this note to my Autotrader rep as well Richard
I am rejecting this response because:
I am job t going to let them try to twist this saying I’m not reaching out to themThe last time I did they lied to me saying nothing was wrong with the transmissionI will reach out in my next day off, this Saturday
Received following e-mail from consumer, 6-16-16.Revdex.com will be closing case as 'Resolved' at this time, but consumer can contact Revdex.com to have case re-opened if business does not follow through on commitment to provide documentation / issues remain to be addressed. [redacted]filed againstWhite Bear Mitsubishi Note to add, 6-15-16 Complaint #11440445 Mr. Stuart [redacted], General Sales Manager, White Bear Mitsubishi, phoned today. He said they have been working on this issue, and that they finally got confirmation that the vehicle was taken out of our name on MAY 7, 2016. The information was either given to him by the MN DMV or the Texas DMV - I didn't have a pen & paper when he called, and didn't remember exactly what he said. He said he is trying to get some confirmation by email, either to him or me, and he will forward it to me if he receives it. He asked that I contact you with this information. I still wonder too, how ANYONE could have been driving it, since the tabs were up in FEBRUARY! Thank you. [redacted] Anyway, this is a step in the right direction.
[redacted]Thank you for sharing your concern with the Revdex.com regarding your purchase three years ago. This is Richard, the General Manager here, and I am interested in helping to clarify... I have reviewed your purchase and the numbers in the deal:1) When you purchased your outlander sport you had...
the choice of getting 0% financing or taking the rebates . When we compared both options for you side by side, the 2.99% APR was cheaper per month than giving up the rebates and taking the zero percent option.By financing at 2.99% APR, you saved $19/month ( or almost $1,200) by paying interest instead of giving up $2,500 of rebates/dealercash. Offering you a refund for interest paid, when taking this option saved you $1,200 over 0% is not an option.I'd be happy to sit down with you and show you how this works.2) Secondly - Mitsubishi does offer your first oil change free, and we do offer you discounts on the anniversary of your purchase and other times during the year.3) When you purchased your car, you added the lifetime service contract/ warranty extension, which allows you to be covered for service repairs for life with unlimited miles. If you do not have a copy of this, I am happy to mail or e-mail this.Is it possible that during the course of paperwork, the lifetime service contract covering repairs was perhaps confused with maintenance?When reviewing the file, I see no mention of any extended oil change offers, but I am happy to offer you another year of oil changes complimentary for any confusion or misunderstanding that may have occurred. How many miles per year do you drive?Richard [redacted] IIIWhite Bear MitsubishiGeneral Manager###-###-####
[redacted],Hello, this is Richard from White Bear Mitsubishi. I was sorry to read your concern - I immediately contacted our service team and found your initial concern where we flushed the transmission fluid. At that time, Troy [redacted] our service manager, believed he...
asked to hear back from you if the flush did not resolve your concern.He has not yet heard from you - so I asked him to immediately contact you. He just left you a voice mail message.As your car has a 3 month 3,000 mile warranty, and if the concern is covered by this warranty, we are happy to help resolve it.Will you please contact Troy [redacted] at ###-###-####? He is expecting your call.We look forward to helping you resolve this. I have also included my personal cell phone if you are unable to reach troy.Sincerely Richard [redacted] IIIWhite Bear MitsubsihiGeneral Manager###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory as long as they will not require my credit card information. I would like to also include I had not picked a car when they were running my credit, they advise they would like to know where I stand before showing me the selection, so this is also dishonest.
When this situation came to our attention , Stuart [redacted] (my general sales manager) contacted Autotrader. As an Authorized Autotrader buying center, we are an official "drop site" for customers who use Autotrader to sell their vehicle. In this situation - the customer did...
everything that was correct. As instructed by the Autotrader program, we assigned the title to the Auction however certain steps were not completed by Autotrader which made this situation occur. Stuart has been in touch with this customer and has an open dialogue with Autotrader and the customer to prevent a situation like this from happening in the future. The customer did nothing wrong, and this situation identified a "hole" in auto traders process. As I understand this there are now $96 dollars in fees involved to correct what has occurred.I have spoken with Stuart and authorized him to pay this $96 to the customer to allow this to be resolved - if that is what it takes.Our goal is complete customer satisfaction and even though this confusion was on behalf of Autotrader, we are glad to assist on their behalf. Sincerely Richard [redacted] IIIGeneral ManagerWhite Bear Mitsubishi.
[redacted] was a pre-approved customer through a Capital One Mailer sale that we took part in.When she came in to the dealership to complete her pre-approval, we had to submit the application to Capital 1 for full consideration. Capital did not approve the full amount on the car that she had...
requested, at that time a Buick regal. Our finance manager worked with other banks to gain an approval, which we we did get an approval, but [redacted] did not purchase at that time. In speaking with both the sales person and the finance manager, they do not recall any conversation that occurred where the guest asked us at any time to limit attempting approvals at only 3 banks. We understand her concern about her credit score and would like to offer her enrollment in a 90 day credit-repair service at no charge. This service will work with her to increase her credit score to improve the potential of future loan approvals that meet her desires at that time. They may also be able to remove some of the inquries that she is concerned with.If she'd like to get enrolled in this program, please have her contact me at [redacted]. I'll be happy to put her in contact with our represetnative that will assist her in raising her credit score. Sincerely,Richard [redacted] IIIWhite Bear MitsubishiGeneral Manager
Having just received this complaint on march 10th we are trying to resolve this issue. However to say we haven't been on site since before Christmas simply is not true. In fact we had just completed painting of the exterior of the property just a few days before this complaint was submitted...
.We plan to complete this project in a timely manner. But due to the condition of the property we did not include a time frame of when the house would be completed in the contract. We hope to get this issue resolve as soon as possible.