Agency Rent-A-Car

***,Hello, this is Richard from White Bear Mitsubishi I was sorry to read your concern - I immediately contacted our service team and found your initial concern where we flushed the transmission fluid At that time, Troy [redacted] our service manager, believed he asked to hear back from you if the flush did not resolve your concern.He has not yet heard from you - so I asked him to immediately contact you He just left you a voice mail message.As your car has a month 3,mile warranty, and if the concern is covered by this warranty, we are happy to help resolve it.Will you please contact Troy [redacted] at ###-###-####? He is expecting your call.We look forward to helping you resolve this I have also included my personal cell phone if you are unable to reach troy.Sincerely Richard [redacted] IIIWhite Bear MitsubsihiGeneral Manager###-###-####

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory as long as they will not require my credit card information. I would like to also include I had not picked a car when they were running my credit, they advise they would like to know where I stand before showing me the selection, so this is also dishonest.

[redacted] was a pre-approved customer through a Capital One Mailer sale that we took part in.When she came in to the dealership to complete her pre-approval, we had to submit the application to Capital for full consideration Capital did not approve the full amount on the car that she had requested, at that time a Buick regalOur finance manager worked with other banks to gain an approval, which we we did get an approval, but [redacted] did not purchase at that timeIn speaking with both the sales person and the finance manager, they do not recall any conversation that occurred where the guest asked us at any time to limit attempting approvals at only banks We understand her concern about her credit score and would like to offer her enrollment in a day credit-repair service at no charge This service will work with her to increase her credit score to improve the potential of future loan approvals that meet her desires at that time They may also be able to remove some of the inquries that she is concerned with.If she'd like to get enrolled in this program, please have her contact me at [redacted] I'll be happy to put her in contact with our represetnative that will assist her in raising her credit scoreSincerely,Richard [redacted] IIIWhite Bear MitsubishiGeneral Manager