Agentis Plumbing

The following is a response to Revdex.com complaint related to address [redacted] Easton PAAttached is a copy of the invoice.The invoice attached discusses in great detail the work completed at the jobsiteWhen the landlord called in the initial service call he stated that the sewer line was blocked, the septic was bad and they were looking for a company to replace it and there was also some 4" cast iron piping they wanted a price on replacing When we arrived the we quickly found out there where many issues with the entire systemThere was a hole drilled into the pipe because no access was put on the outgoing lineWood and debris had been falling in the line for an unknown period of timeThe customer was aware of the hole drilled in the pipe but was unaware of how their line drained or where their drain field was locatedA price was quoted to the customer of $to attempt to unblock the line with the Hydro Scrubber for upto 2hrsThe customer approved the pricing signed the authorization to begin the workWe located the tank and found it fullSet up equipment and pumped down the tank below the inlet removing the water and wasteThe inlet baffle became visible and there was a blockage at the baffle preventing the toilets and sinks to drain into the tankThe blockage was removed and immediately the inside line drained down and began to flow into the tankThe customer tested toilets and everything drained INTO the tank properlyThe next step was then to see if any relief could be provided to the OUTLET side of the tank through the hole that was drilled into itThe tank will hold the water and waste but it won't have anywhere to drain to if the drain field isn't working properlyThe customer stated they knew this was a problem when they called in the work order and restated it again to the technicianThe hydro scrubber was run from the outlet hole in the pipe toward the drain fieldThe nozzle and the high pressure water were worked through the line several times in an attempt to get the outside drainingThe line did not drain down but the water level dropped giving some drain improvement to the outside line At this point the hrs of work was completed and our recommendation to the customer was to continue with getting the drain field septic system replacedIt was explained that a pump truck can be used to pump down the tank when it is full to provide relief now that the water and waste can make it from the house to the tankThe customer asked if there was anything else we could do, the technician offered to try hydro scrubbing for an additional hour for an additional $The customer agreed and re-signed the authorization for the new price of $We dug down an additional ft to expose the pipe and you could see the hole filling up which just reaffirmed there is a problem with the drain fieldIn an attempt to provide some relief we hydro scrubbed the line through the hole in the pipe several more times and attempt to provide reliefWhile pulling the hose out it became lodge in the line, possibly where drainfield has collapsedSpend over and hour attempted to free the hose from the line but it could not be freedThe hose was cut and left in the line until the customer has the septic system replacedEverything was explained to the customer and the same recommendation was givenThe drain field septic system needs to be replaced and a pump truck can be used to provide reliefThe customer asked if we knew a recommended septic installation company, a company was given and they were going to call them for an estimateOnce the job site was cleaned up the technician attempted to collect for the work quoted of $and the customer denied paymentThe technician was asked to leave the jobsite because the customer expected that the line would be openedWe explained that we aren’t responsible for existing problems, nor did we create the problemWe did everything we could to try and get the line open and actually provided the customer some relief so that the waste and water would flow into the septic tankThere is never a guarantee that a line can be opened the charges are for the services providedAt this point the customer has made $payments towards this invoice nor have they contacted our officeA final statement is being sent to the customer at the Day mark before they will be turned over to collections

To whom it may concern;
","sans-serif">The following is an account of the details that have transpired
with *** *** and *** *** ***
We were called to the residence to unblock a toilet at the
residence on 7/2/and performed the service the same day. Our technician
arrived at the house and, after speaking with the customer, determined the proper
course of action to remedy the problemThe technician quoted a cost for the
necessary procedureThe price was presented to *** *** and she signed the
upper portion of our invoice, acknowledging that the recommended procedure
could be performed for the quoted amount
The technician completed the service of unblocking the toilet and
tested the toilet’s function numerous times after the work was done, with the customer
presentAfter testing the toilet to be sure it was working properly, he filled
out and completed the invoice, and received the check for the agreed-upon
amount for the service. *** ***
signed the invoice to agree on the completion of the job and received a copy of
the invoiceOur technician left the residence
The above is our standard operating procedurePlease see enclosed
copy of the invoice
It was approximately days later that we received notice from
the bank that the check given to us by the *** had bounced and was returned
by the bank for insufficient fundsAccounts Receivable Manager Sandy M*** called
and spoke with *** *** on 7/15/to inform her of the bounced check*** *** stated that her bank account had been compromised, causing the check to
bounceShe then promised to call the next day, 7/16/15, to pay the invoice off
with a credit cardNo phone call ever cameSandy M*** contacted *** ***
again the next month on 8/25/while doing accounts payableSandy was unable
to reach *** ***, but left a message that we were still waiting for payment
of the bad check as promised
At no time did the *** contact us by phone or letter that
there was any problem with the service we had performed, or that the toilet
wasn’t working properlyWe received no complaint and no response as to how
they intended to take care of the payment they owed
On 9/14/15, our Accounts Receivable department sent a certified
letter to the ***, informing them that we still had not received
reimbursement for the bounced check back in JulyThe letter requested that
payment to be made by money order or cash received in our office by 9/30/
Our office received no response or payment
On 10/21/our accounts representative Emily called and spoke
with *** *** regarding the bounced check from July*** *** stated that
her bank account situation had finally been rectified and that she would send
in the money order right awayShe apologized for the delay in paymentUnfortunately
no payment was received as another promise was broken
On 11/4/15, a second certified letter was sent stating that payment
must be made immediately or legal action would have to be taken*** ***
called our office on 11/6/and asked for Emily, but she was unavailable at the
timeCSR Renee took the call and asked if she could take a message, but *** *** said there was no message
A payment in the form of a money order was finally received in our
office on 11/10/15, four months after the original check bounced due to
non-sufficient fundsAlong with the money order came the first indication that
the customer had any complaint whatsoeverThe note read as follows: "Please
note, your representative was only here about minutesPulled out little
stringDid not work when left$down the drain literally for nothing
Still doesn't workReporting to Revdex.com! "
We researched the complaint at this point first for our own sake
We pulled the original paperwork from the call and took a look at the procedure
to see if SOP was performed, then we pulled the GPS report for the technician
assigned to the callThe GPS report tracked the technician on site of the job
for hour not the minutes as *** *** claimedAs stated previously, the
technician both quoted the amount prior to the work performed, and tested the
work after completionThe *** agreed at the time of completion that toilet
was working and signed that they were satisfied with work performed
The *** had service for a blocked toilet on 7/2/At no time
in the four-month period between the service and proper payment being tendered,
did the customer mention any complaint until 11/10/after the second
certified letter threatening legal action if payment was not receivedWe have
procedures that we follow any time a customer has a concern or complaint regarding
a service they received.
It is our hope that, based upon the circumstances of the bounced
check payment, the inaccurate service time stated in the note written by the
customer, and the fact that no type of complaint was ever received for over
four months, you would find the complaint unfoundedEnclosed, please find the
invoice, copies of the (2) certified letters, a copy of the original check received,
the note from customer, and a copy of the money order

The following is a response to Revdex.com complaint related to address [redacted] Easton PA. Attached is a copy of the invoice.The invoice attached discusses in great detail the work completed at the jobsite. When the landlord called in the initial service call he stated that the sewer line was...

blocked, the septic was bad and they were looking for a company to replace it and there was also some 4" cast iron piping they wanted a price on replacing.  When we arrived the we quickly found out there where many issues with the entire system. There was a hole drilled into the pipe because no access was put on the outgoing line. Wood and debris had been falling in the line for an unknown period of time. The customer was aware of the hole drilled in the pipe but was unaware of how their line drained or where their drain field was located. A price was quoted to the customer of $525.00 to attempt to unblock the line with the Hydro Scrubber for upto 2hrs. The customer approved the pricing signed the authorization to begin the work. We located the tank and found it full. Set up equipment and pumped down the tank below the inlet removing the water and waste. The inlet baffle became visible and there was a blockage at the baffle preventing the toilets and sinks to drain into the tank. The blockage was removed and immediately the inside line drained down and began to flow into the tank. The customer tested toilets and everything drained INTO the tank properly. The next step was then to see if any relief could be provided to the OUTLET side of the tank through the hole that was drilled into it. The tank will hold the water and waste but it won't have anywhere to drain to if the drain field isn't working properly. The customer stated they knew this was a problem when they called in the work order and restated it again to the technician. The hydro scrubber was run from the outlet hole in the pipe toward the drain field. The nozzle and the high pressure water were worked through the line several times in an attempt to get the outside draining. The line did not drain down but the water level dropped giving some drain improvement to the outside line.  At this point the 2 hrs of work was completed and our recommendation to the customer was to continue with getting the drain field septic system replaced. It was explained that a pump truck can be used to pump down the tank when it is full to provide relief now that the water and waste can make it from the house to the tank. The customer asked if there was anything else we could do, the technician offered to try hydro scrubbing for an additional hour for an additional $215.00. The customer agreed and re-signed the authorization for the new price of $740.00. We dug down an additional 3 ft to expose the pipe and you could see the hole filling up which just reaffirmed there is a problem with the drain field. In an attempt to provide some relief we hydro scrubbed the line through the hole in the pipe several more times and attempt to provide relief. While pulling the hose out it became lodge in the line, possibly where drainfield has collapsed. Spend over and hour attempted to free the hose from the line but it could not be freed. The hose was cut and left in the line until the customer has the septic system replaced. Everything was explained to the customer and the same recommendation was given. The drain field septic system needs to be replaced and a pump truck can be used to provide relief. The customer asked if we knew a recommended septic installation company, a company was given and they were going to call them for an estimate. Once the job site was cleaned up the technician attempted to collect for the work quoted of $740.00 and the customer denied payment. The technician was asked to leave the jobsite because the customer expected that the line would be opened. We explained that we aren’t responsible for existing problems, nor did we create the problem. We did everything we could to try and get the line open and actually provided the customer some relief so that the waste and water would flow into the septic tank. There is never a guarantee that a line can be opened the charges are for the services provided. At this point the customer has made  $0.00 payments towards this invoice nor have they contacted our office. A final statement is being sent to the customer at the 60 Day mark before they will be turned over to collections.