Ager Road Texaco

Review: I took my vehicle to this workshop to be repaired. After 2 days,I received a telephone call from the mechanic ([redacted]) who stated that the repairs were completed. I immediately reported to the workshop to retrieve my vehicle. I paid $288(two hundred eighty eight)which was the total cost for the repairs. I left the work shop and immediately realized that the problem was not resolved. I called the owner ([redacted])of the shop to inform him that the problem was not resolved, in fact the vehicle is 'cutting off' I could not drive the vehicle back to the shop, The mechanic ([redacted]) said that he will come to the site where the vehicle had broken down, he did not show up, so I then called the owner who sent a tow truck to pick it up. The vehicle was picked up on Monday 12/16/13, I was of the impression that the problem is being addressed, until I was called on 12/19/13 by ([redacted]) asking why I have not collected the vehicle. I had not received any prior calls, so I assumed that the vehicle was still been repaired.Anyway, I went to pick up the repaired vehicle. Unfortunately, the problem was not resolved. I was denied a refund, the mechanic said that the cost was for diagnosis and repair.When I asked what the diagnosis was,the mechanic responded its mechanical terms and that's what I paid for. I said, but the problem still exist. Well that's not my problem he said. I spent 2 hours at the shop waiting to get at least a partial refund. I did not receive any refund and had to make arrangements to have my vehicle towed to another workshop.Desired Settlement: To have at least a partial refund.

Business

Response:

Handwritten response.