Aggieland Express

***, This is *** *** and I am responding to complaint ID from *** ***Mr*** had called Aggieland Express expressing that he only bought a one month $wash membership for the month of MayI returned his call letting him know he had purchased a monthly,
recurring package and that we do not offer only a one month membershipWe have signage at our entry way and signage at are pay stations promoting this monthly, recurring program we offer at the washWe also have this disclaimer on all monthly, recurring receipts. I AUTHORIZE AGGIELAND EXPRESS CAR WASH TO SETUP MONTHLY RECURRING BILLING PLAN ON THIS CREDIT CARDIN ORDER TO CANCEL YOUR MEMBERSHIP YOU MUST SUBMIT IN WRITING TO [email protected] PLEASE INCLUDE FULL NAME AND ACCOUNT NUMBER IN EMAIL.THANKS AND GIG 'EMLooking back at our record we show Mr*** signed up for the membership on May 11, and used his recurring pass up until June 13, This tells me that Mr*** knew what he had signed up for and why no refund was givenIt is the customers' responsibility to email us when they are wanting to cancel their wash membership If you have any further questions please let me know. Thank you. *** ***Aggieland Express Car Wash*** Greens Prairie RdCollege Station, Tx 77845P: ***F: ***