Aggies Sports Bar Reviews (3)
Unfortunately, we were at the mercy of High-Definition and could not do anything without them taking action firstUltimately, the job is now completed to the homeowner's satisfactionAlso, the homeowner informed us that she was going to contact the Revdex.com and retract any complaint against Window
Mrand Mrs***,Please accept our apologies for the delay in resolving the issue with your window. Sadly, though our records indicate that you called us in January, the call was assigned the status of "contacted". We do not take this lightly knowing the issue was
not resolved. Thank you for giving us a second chance to remedy this issue. I can assure you that our team at Window Makeover Is committed to excellence, and we stand behind our craftsmanship.Our technical expert was dispatched to your home last week, and met with you. Below are his findings:"The original glass was inaccurately measured at 3/4" over daylight from the outside, which rendered the glass 1/8" - 1/4" too small. Additionally, the glass was not equally spaced during installation, revealing a larger portion of the spacer bar, that falls outside of our specifications."Your custom glass is being re-fabricated, and we will call you to schedule your final installation.Thanks again for your patience
I spoken with a representative of Home Makeover as well as reviewed the response made by the business in reference to complaint ID [redacted]. They have committed to replacing the window by 12/24/2016. If they keep their word, then I find that this response/resolution is satisfactory to me.