n response to a complaint my company, Riley Plumbing & Heating received on 04/27/with assigned ID of [redacted] .The following explanation of all work completed and numerous events is what we have concluded" response to this Complaint" I, owner of Riley Plumbing and Heating, would like to clarity, we stand behind all our workProper installations and provide a year warranty on all work, completed.It appears from the complaint, one of my employees installed the incorrect sized hose to the pump.I complete agree the proper sized hose should have been installed, measuring 1-12".With this being said, I would like to reimburse Nixon's invoice to the owner, in the amount of $being I am provided with the invoice to verify the charges and the work, completedWe have attached the original invoice stating the charge in the amount of $for the installation of the hose, with the purpose to also, Reimburse that amount to the owner: totaling the amount of $350.08.Our explanation, to answer this complaint, is as follow:In January, Tahoe experienced record snow fall and extreme weather conditions causing floods, etc.....We received a call from the customer stating there was water under the house, located at Glenwood Way, South Lake Tahoe, CaliforniaAt that time, the customer stated there was an existing pump under the house, and was not workingPump was not found, upon out inspection.When the technician arrived, there was obvious amounts of water under the property to the point that it had pushed the bathtub up and out of the floor, over a foot above where it should be, causing a broken drainIt was floatingAll the duct work under the home was under waterThe crawl space at that time was compromised by the amount of water by the time the technician had arrived.We provided an estimate to pump of the water from the crawl space and replace a sump pump under the homeDue to the amount of water under the home, it took utility pumps and over a week to remove the water, to allow us to start work under the home and install a pump.Once the water was extracted, we installed a new pump and dug a hole under the home to be able to pump from a low spot, as requiredWe than repairedWe then repaired the broken tub drain and re-set the bath tubAt that point, we recommended that a permanent electrical outlet be installed by an electrician for the new pump.Approximately a month after the work was complete, we received a call from one of the owner's relatives whom was visiting and staying at the property, and noticed there was water underneath the homeI instructed them, over the phone, to ensure the pump was plugged in; while on the phone, they found the temporary electrical had been un-pluggedShe the plugged it back in while I was still on the phone and stated there was now water being pumped out of the homeAt that time, I again, recommended they contact an electrician to install a permanent outlet by the pump to prevent guests or other person to un-plug the pump.We continued to have extreme weather in our are, causing continuing floodingWe were called out to the property, for a heating issueWe responded and completed and clean and service to the furnace and provided an estimate to replace the damaged duct work under the home, owner declined to have work doneSummary of findings: Ductwork an crawl space had been compromised by water before we arrived on the property on January 9th, 2017.Customer did not contact us toy warranty our workThis immediately voids our warrantyEspecial, if the pump was removed from the bucket under the home, as stated in the letter.Customer did not have the recommended installation of an outlet by an electrician installed, causing the outlet to the pump to be un-pluggedWe, in fact installed the undersized hose to the exteriorInvoice #Clearly states a charge of $to install hose to exterior."reaching out to Clark Plumbing " for a charge of $is too vague to justify if any reimbursementWe would need to be provided with their invoice, to determine Invoice #Provide a 30-point clean and service on the furnace is a valid charge and inspection sheet, as attached Proposed corrective action:A credit in the amount of $will be issued for the undersized hose.If provided with the invoice, we will issue a credit in the amount of $for Nixon's Plumbing for the upgraded of the hose[redacted] All warranty through Riley Plumbing and Heating for the installation of the pump, is void , effective, immediately.Summary: All of this have been prevented had I received a phone call informing us of the problemWe fully stand behind our work and provide a warranty on our workmanshipWe are always happy to correct anything if, and when something was installed improperly, such as the undersized hoseI find it very pretentious to expect us to provide labormaterial, bath tub repair, full furnace clean and inspection, at no cost at allWe will be more than happy to reimburse the owner accordinglyAs of today, we will reimburse the total amount of $for the undersized hose, plus Nixon's Plumbing, charge in the amount of $18558, total reimbursement of $350.08.We hope to reach an agreementIf there is anything else you might need from us, or if you would like to further discuss the issue, please do not hesitate to personally contact me.Sincerely,Lawrence BRiley Riley Plumbing & Heating Owner
To whom it may concernIn response to a complaint my company, Riley Plumbing & Heating received in 05/with assigned ID of ***.I would like to reimburse ***'s invoice to the owner, in the amount of $and the amount of $for the installation of the hose, totaling the amount of $350.08. We hope this resolves the complaint from the consumer with your agency. Sincerely *** ** ***Riley Plumbing & HeatingOwner
In response to Riley Plumbing's message, please find attached the following:April 7, *** *** Invoice *** for $April 7, *** *** Invoice *** for $103.32April 10, *** *** Invoice *** for $228.00Photo of exterior electric outlet for sump pumpAs described in my first complaint, I called Riley Plumbing on April 6, to schedule an appointment on April 7, 2017. I spoke to the person at the office and she said someone would call me back to confirm an appointment. I never received a call back. I needed someone to come out, so I contact *** Plumbing and *** Plumbing to set appointments and both companies confirmed appointments on April 7, 2017. Attached are the invoices from *** Plumbing, *** Plumbing, and follow up service call from *** Pluming to fix the set up of the sump pump. Not only did Riley not install the correct size hose, a screen should have been installed to cover and protect the sump pump from sand and debris. Since no screen was installed, a large amount of debris and sand entered the bucket and affected the operation of the sump pump. Thank you,***
I am rejecting this response because: I am rejecting this response because:Since the sump pump is still not installed correctly due to the amount of water and debris in the bucket, I would like to offer solutions:1. Riley Plumbing go back to the house and install the sump pump correctly - at no charge (i.e., service call, labor, materials, taxes) to the customer. Job must be completed before June 9, 2017.or 2. Reimburse customer amount of $350.08. Please issue check payable to Customer before June 2, 2017: *** *** *** ** *** *** *** *** *** ** ***
Thank you,***
n response to a complaint my company, Riley Plumbing & Heating received on 04/27/2017 with assigned ID of [redacted].The following explanation of all work completed and numerous events is what we have concluded. " response to this Complaint" I, owner of Riley Plumbing and Heating, would like...
to clarity, we stand behind all our work. Proper installations and provide a 1 year warranty on all work, completed.It appears from the complaint, one of my employees installed the incorrect sized hose to the pump.I complete agree the proper sized hose should have been installed, measuring 1-12".With this being said, I would like to reimburse Nixon's invoice to the owner, in the amount of $185.58 being I am provided with the invoice to verify the charges and the work, completed. We have attached the original invoice stating the charge in the amount of $164.50 for the installation of the hose, with the purpose to also, Reimburse that amount to the owner: totaling the amount of $350.08.Our explanation, to answer this complaint, is as follow:In January, 2017 Tahoe experienced record snow fall and extreme weather conditions causing floods, etc.....We received a call from the customer stating there was water under the house, located at 1464 Glenwood Way, South Lake Tahoe, California. At that time, the customer stated there was an existing pump under the house, and was not working. Pump was not found, upon out inspection.When the technician arrived, there was obvious amounts of water under the property to the point that it had pushed the bathtub up and out of the floor, over a foot above where it should be, causing a broken drain. It was floating. All the duct work under the home was under water. The crawl space at that time was compromised by the amount of water by the time the technician had arrived.We provided an estimate to pump of the water from the crawl space and replace a sump pump under the home. Due to the amount of water under the home, it took 2 utility pumps and over a week to remove the water, to allow us to start work under the home and install a pump.Once the water was extracted, we installed a new pump and dug a hole under the home to be able to pump from a low spot, as required. We than repaired. We then repaired the broken tub drain and re-set the bath tub. At that point, we recommended that a permanent electrical outlet be installed by an electrician for the new pump.Approximately a month after the work was complete, we received a call from one of the owner's relatives whom was visiting and staying at the property, and noticed there was water underneath the home. I instructed them, over the phone, to ensure the pump was plugged in; while on the phone, they found the temporary electrical had been un-plugged. She the plugged it back in while I was still on the phone and stated there was now water being pumped out of the home. At that time, I again, recommended they contact an electrician to install a permanent outlet by the pump to prevent guests or other person to un-plug the pump.We continued to have extreme weather in our are, causing continuing flooding. We were called out to the property, for a heating issue. We responded and completed and clean and service to the furnace and provided an estimate to replace the damaged duct work under the home, owner declined to have work done. Summary of findings: Ductwork an crawl space had been compromised by water before we arrived on the property on January 9th, 2017.Customer did not contact us toy warranty our work. This immediately voids our warranty. Especial, if the pump was removed from the bucket under the home, as stated in the letter.Customer did not have the recommended installation of an outlet by an electrician installed, causing the outlet to the pump to be un-plugged. We, in fact installed the undersized hose to the exterior. Invoice #20530 Clearly states a charge of $164.50 to install hose to exterior."reaching out to Clark Plumbing " for a charge of $103.32 is too vague to justify if any reimbursement. We would need to be provided with their invoice, to determine. Invoice #21003 Provide a 30-point clean and service on the furnace is a valid charge and inspection sheet, as attached Proposed corrective action:A credit in the amount of $165.50 will be issued for the undersized hose.If provided with the invoice, we will issue a credit in the amount of $185.85 for Nixon's Plumbing for the upgraded of the hose.* All warranty through Riley Plumbing and Heating for the installation of the pump, is void , effective, immediately.Summary: All of this have been prevented had I received a phone call informing us of the problem. We fully stand behind our work and provide a warranty on our workmanship. We are always happy to correct anything if, and when something was installed improperly, such as the undersized hose. I find it very pretentious to expect us to provide labor. material, bath tub repair, full furnace clean and inspection, at no cost at all. We will be more than happy to reimburse the owner accordingly. As of today, we will reimburse the total amount of $164.50 for the undersized hose, plus Nixon's Plumbing, charge in the amount of $18558, total reimbursement of $350.08.We hope to reach an agreement. If there is anything else you might need from us, or if you would like to further discuss the issue, please do not hesitate to personally contact me.Sincerely,Lawrence B. Riley Riley Plumbing & Heating Owner
n response to a complaint my company, Riley Plumbing & Heating received on 04/27/with assigned ID of [redacted] .The following explanation of all work completed and numerous events is what we have concluded" response to this Complaint" I, owner of Riley Plumbing and Heating, would like to clarity, we stand behind all our workProper installations and provide a year warranty on all work, completed.It appears from the complaint, one of my employees installed the incorrect sized hose to the pump.I complete agree the proper sized hose should have been installed, measuring 1-12".With this being said, I would like to reimburse Nixon's invoice to the owner, in the amount of $being I am provided with the invoice to verify the charges and the work, completedWe have attached the original invoice stating the charge in the amount of $for the installation of the hose, with the purpose to also, Reimburse that amount to the owner: totaling the amount of $350.08.Our explanation, to answer this complaint, is as follow:In January, Tahoe experienced record snow fall and extreme weather conditions causing floods, etc.....We received a call from the customer stating there was water under the house, located at Glenwood Way, South Lake Tahoe, CaliforniaAt that time, the customer stated there was an existing pump under the house, and was not workingPump was not found, upon out inspection.When the technician arrived, there was obvious amounts of water under the property to the point that it had pushed the bathtub up and out of the floor, over a foot above where it should be, causing a broken drainIt was floatingAll the duct work under the home was under waterThe crawl space at that time was compromised by the amount of water by the time the technician had arrived.We provided an estimate to pump of the water from the crawl space and replace a sump pump under the homeDue to the amount of water under the home, it took utility pumps and over a week to remove the water, to allow us to start work under the home and install a pump.Once the water was extracted, we installed a new pump and dug a hole under the home to be able to pump from a low spot, as requiredWe than repairedWe then repaired the broken tub drain and re-set the bath tubAt that point, we recommended that a permanent electrical outlet be installed by an electrician for the new pump.Approximately a month after the work was complete, we received a call from one of the owner's relatives whom was visiting and staying at the property, and noticed there was water underneath the homeI instructed them, over the phone, to ensure the pump was plugged in; while on the phone, they found the temporary electrical had been un-pluggedShe the plugged it back in while I was still on the phone and stated there was now water being pumped out of the homeAt that time, I again, recommended they contact an electrician to install a permanent outlet by the pump to prevent guests or other person to un-plug the pump.We continued to have extreme weather in our are, causing continuing floodingWe were called out to the property, for a heating issueWe responded and completed and clean and service to the furnace and provided an estimate to replace the damaged duct work under the home, owner declined to have work doneSummary of findings: Ductwork an crawl space had been compromised by water before we arrived on the property on January 9th, 2017.Customer did not contact us toy warranty our workThis immediately voids our warrantyEspecial, if the pump was removed from the bucket under the home, as stated in the letter.Customer did not have the recommended installation of an outlet by an electrician installed, causing the outlet to the pump to be un-pluggedWe, in fact installed the undersized hose to the exteriorInvoice #Clearly states a charge of $to install hose to exterior."reaching out to Clark Plumbing " for a charge of $is too vague to justify if any reimbursementWe would need to be provided with their invoice, to determine Invoice #Provide a 30-point clean and service on the furnace is a valid charge and inspection sheet, as attached Proposed corrective action:A credit in the amount of $will be issued for the undersized hose.If provided with the invoice, we will issue a credit in the amount of $for Nixon's Plumbing for the upgraded of the hose[redacted] All warranty through Riley Plumbing and Heating for the installation of the pump, is void , effective, immediately.Summary: All of this have been prevented had I received a phone call informing us of the problemWe fully stand behind our work and provide a warranty on our workmanshipWe are always happy to correct anything if, and when something was installed improperly, such as the undersized hoseI find it very pretentious to expect us to provide labormaterial, bath tub repair, full furnace clean and inspection, at no cost at allWe will be more than happy to reimburse the owner accordinglyAs of today, we will reimburse the total amount of $for the undersized hose, plus Nixon's Plumbing, charge in the amount of $18558, total reimbursement of $350.08.We hope to reach an agreementIf there is anything else you might need from us, or if you would like to further discuss the issue, please do not hesitate to personally contact me.Sincerely,Lawrence BRiley Riley Plumbing & Heating Owner
To whom it may concernIn response to a complaint my company, Riley Plumbing & Heating received in 05/with assigned ID of ***.I would like to reimburse ***'s invoice to the owner, in the amount of $and the amount of $for the installation of the hose, totaling the amount of $350.08. We hope this resolves the complaint from the consumer with your agency. Sincerely *** ** ***Riley Plumbing & HeatingOwner
In response to Riley Plumbing's message, please find attached the following:April 7, *** *** Invoice *** for $April 7, *** *** Invoice *** for $103.32April 10, *** *** Invoice *** for $228.00Photo of exterior electric outlet for sump pumpAs described in my first complaint, I called Riley Plumbing on April 6, to schedule an appointment on April 7, 2017. I spoke to the person at the office and she said someone would call me back to confirm an appointment. I never received a call back. I needed someone to come out, so I contact *** Plumbing and *** Plumbing to set appointments and both companies confirmed appointments on April 7, 2017. Attached are the invoices from *** Plumbing, *** Plumbing, and follow up service call from *** Pluming to fix the set up of the sump pump. Not only did Riley not install the correct size hose, a screen should have been installed to cover and protect the sump pump from sand and debris. Since no screen was installed, a large amount of debris and sand entered the bucket and affected the operation of the sump pump. Thank you,***
I am rejecting this response because: I am rejecting this response because:Since the sump pump is still not installed correctly due to the amount of water and debris in the bucket, I would like to offer solutions:1. Riley Plumbing go back to the house and install the sump pump correctly - at no charge (i.e., service call, labor, materials, taxes) to the customer. Job must be completed before June 9, 2017.or 2. Reimburse customer amount of $350.08. Please issue check payable to Customer before June 2, 2017: *** *** *** ** *** *** *** *** *** ** ***
Thank you,***
n response to a complaint my company, Riley Plumbing & Heating received on 04/27/2017 with assigned ID of [redacted].The following explanation of all work completed and numerous events is what we have concluded. " response to this Complaint" I, owner of Riley Plumbing and Heating, would like...
to clarity, we stand behind all our work. Proper installations and provide a 1 year warranty on all work, completed.It appears from the complaint, one of my employees installed the incorrect sized hose to the pump.I complete agree the proper sized hose should have been installed, measuring 1-12".With this being said, I would like to reimburse Nixon's invoice to the owner, in the amount of $185.58 being I am provided with the invoice to verify the charges and the work, completed. We have attached the original invoice stating the charge in the amount of $164.50 for the installation of the hose, with the purpose to also, Reimburse that amount to the owner: totaling the amount of $350.08.Our explanation, to answer this complaint, is as follow:In January, 2017 Tahoe experienced record snow fall and extreme weather conditions causing floods, etc.....We received a call from the customer stating there was water under the house, located at 1464 Glenwood Way, South Lake Tahoe, California. At that time, the customer stated there was an existing pump under the house, and was not working. Pump was not found, upon out inspection.When the technician arrived, there was obvious amounts of water under the property to the point that it had pushed the bathtub up and out of the floor, over a foot above where it should be, causing a broken drain. It was floating. All the duct work under the home was under water. The crawl space at that time was compromised by the amount of water by the time the technician had arrived.We provided an estimate to pump of the water from the crawl space and replace a sump pump under the home. Due to the amount of water under the home, it took 2 utility pumps and over a week to remove the water, to allow us to start work under the home and install a pump.Once the water was extracted, we installed a new pump and dug a hole under the home to be able to pump from a low spot, as required. We than repaired. We then repaired the broken tub drain and re-set the bath tub. At that point, we recommended that a permanent electrical outlet be installed by an electrician for the new pump.Approximately a month after the work was complete, we received a call from one of the owner's relatives whom was visiting and staying at the property, and noticed there was water underneath the home. I instructed them, over the phone, to ensure the pump was plugged in; while on the phone, they found the temporary electrical had been un-plugged. She the plugged it back in while I was still on the phone and stated there was now water being pumped out of the home. At that time, I again, recommended they contact an electrician to install a permanent outlet by the pump to prevent guests or other person to un-plug the pump.We continued to have extreme weather in our are, causing continuing flooding. We were called out to the property, for a heating issue. We responded and completed and clean and service to the furnace and provided an estimate to replace the damaged duct work under the home, owner declined to have work done. Summary of findings: Ductwork an crawl space had been compromised by water before we arrived on the property on January 9th, 2017.Customer did not contact us toy warranty our work. This immediately voids our warranty. Especial, if the pump was removed from the bucket under the home, as stated in the letter.Customer did not have the recommended installation of an outlet by an electrician installed, causing the outlet to the pump to be un-plugged. We, in fact installed the undersized hose to the exterior. Invoice #20530 Clearly states a charge of $164.50 to install hose to exterior."reaching out to Clark Plumbing " for a charge of $103.32 is too vague to justify if any reimbursement. We would need to be provided with their invoice, to determine. Invoice #21003 Provide a 30-point clean and service on the furnace is a valid charge and inspection sheet, as attached Proposed corrective action:A credit in the amount of $165.50 will be issued for the undersized hose.If provided with the invoice, we will issue a credit in the amount of $185.85 for Nixon's Plumbing for the upgraded of the hose.* All warranty through Riley Plumbing and Heating for the installation of the pump, is void , effective, immediately.Summary: All of this have been prevented had I received a phone call informing us of the problem. We fully stand behind our work and provide a warranty on our workmanship. We are always happy to correct anything if, and when something was installed improperly, such as the undersized hose. I find it very pretentious to expect us to provide labor. material, bath tub repair, full furnace clean and inspection, at no cost at all. We will be more than happy to reimburse the owner accordingly. As of today, we will reimburse the total amount of $164.50 for the undersized hose, plus Nixon's Plumbing, charge in the amount of $18558, total reimbursement of $350.08.We hope to reach an agreement. If there is anything else you might need from us, or if you would like to further discuss the issue, please do not hesitate to personally contact me.Sincerely,Lawrence B. Riley Riley Plumbing & Heating Owner