Agility Corporate Solutions LLC

The laptop was brought in with serious physical damage, cracked screen etcWe agreed to try and repair the laptopAfter extensive work and replacing many parts the damage was too extensive to effect a repair at reasonable costThe motherboard was damaged and would require replacementThe picture
was coming up on the cracked screen when first checked in but the damage to the motherboard caused this to stop functioningAfter explaining to the customer that to repair the laptop completely would cost more than a replacement we offered a full refund of moneyPlease see item on the attached service worksheet which includes her signature at the bottomIt clearly states that any failure that occurs while checked into our shop is considered random and we are not liableWe still hold to our offer of full refund even though we have spent several hours of labor and cost of replacement parts on this service.Sincerely,Justin M***Agility

The computer purchased was a refurbished PC. We have a full warranty for 6 months. The client called and was very vague as to what the problem was. As always we stated clearly that they could bring the unit in for repair or even trade it for a different unit for no charge. That was the last time we...

heard from them until we saw this complaint. We are ready and willing to repair or replace the computer.