Aging in the Home Remodelers

We are significantly disappointed to learn that the Points would be against the hiring of American workers to conduct work anywhere in the U.Sand that we should never provide new workers the opportunity to work at a craft after having achieved a certification.It is completely untrue that any installer was unpreparedOn the contrary, every installer completes a rigorous certification program before getting work from our organizationThe evidence that we properly prepared this installer is attachedAll installers were provided spec sheets, drawings and pictures of the area to installTo say that an installer has no right to do his first install is to say he has no right to work in AmericaThis is unfair and disappointing.All of our installers were prepared and provided all details of the workThe product was clearly installed properlyAnd the consumer is clearly happy with the installer's work as they do not want the installer to face repercussionsThe only repercussion an install team would face is if we were forced to pay them 5% lessThis demand for a lower price is tantamount to utilizing the Revdex.com complaint system as a personal tool to attempt to renegotiate fair pricing with a hard-working contractor after the factThis is a deceptive act by a consumer trying to work the systemThe Revdex.com complaint system is for legitimate complaints against bad companiesWe would not ask for our installers to take 5% less or our manufacturer to charge us 5% less or ask our employees to take 5% less home in their paycheck this week to satisfy the Points' desire to cheat a contractor out of a fairly established price for retrofit work.The handing of the lifts was an order - processing issue at the manufacturing plant, not the contractor (AIHR)We are unable to accommodate a request for a discount to the job, much less complete the job at a fair profit since we have had to pay an installer twice to visit the homeThis is an unfair and unreasonable requestAt this point, we're not sure we can move forward with the job unless the customer pays in full as we have already been threatened with not being paid for the workOur counter-proposal, therefore, is to have the customers pay their balance in full and we will schedule completion of the job lift installationThe customers are currently in possession of property they have not paid forWe will need to either collect that property or to receive payment for the ordered job

[redacted] purchased our product and agreed to schedule the installation for September 29th, The installation took place as scheduled and completed on September 30th, At time of installation the electrical portion was discussed in lengthThe fact that the building is concrete the electric had to be installed on the interior walls/ceiling and required an additional panel box to meet codeWe discussed this with the customer at time of installation and they allowed us to proceed with the installationAttached are the actual notes from our customer database: After much debate, we offered the customer a discount of [redacted] so they can paint and complete some cosmetics to their liking with the expectation that we send a final settlement agreement to them to sign and return to AIHRTo date, we have not received the signed final settlement agreement discounting the $3,as previously offeredThe product has been installed and in working condition since September 30th, AIHR has met all contractual obligations and have gone above and beyond by offering a discount to the customerOur previous offer still stands, once we receive the signed settlement agreement we will refund the customer [redacted]

On behalf of everyone here at Aging in the Home Remodelers, we are deeply sorry to Mr & Mrs [redacted] for the delays associated with the installation of their new custom curved stairliftWe have attempted to complete installation on at least separate occasions since April Each time, we have engaged the support of the stairlift manufacturer for both parts & tech supportThe latest update is that we have ordered a new chair that is scheduled to deliver to the customer's home on May Upon confirmation of delivery, we will return to the home to complete the installationAgain, we apologize for the extensive delays associated with the installationWe expect to successfully complete the installation by the end of this week (May 31)

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Aging in the Home Remodelers has been in regular contact with the client regarding the issues with her liftWe are currently working on diagnosing her issue, setting an appointment and providing the necessary repairs to resolve this issueWe will remain in contact with our client until the repairs are complete and we will monitor the situation afterwards by providing follcalls until we feel this particular issue has been fully resolved and shows no signs of resurfacing

“We have spoken to [redacted] , ordered new parts and will contact our clients once the parts come in and set up an appointment for installation [redacted] acknowledged he is satisfied with our efforts and will proceed accordingly.”

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] We demand a full refund in the amount of $19, and immediate removal of EasyClimber as it is a hazard stuck in middle of stairs.Repairs will not solve the problems with this defective EasyClimber product It continues to break down after repairs are made and AIHR does not have personnel that know how to fix it The product is defective Batteries die, charging system not working properly, amp fuses blowing and metal shavings on floor from operation of chair on rail leaving sharp edeges that are unsafe.1st failure - 2/6/ Out of service 2/6/to 2/26/16, days Batteries and broken part on charging system.2nd failure - 3/23/ Out of service 3/23/16, day Battery and charging station related failure.3rd failure - 7/12/ Out of service 7/12/to 7/16/16, days amp fuses blown.4th failure - 8/18/ Out of service 8/18/to 8/21/16, days amp fuses blown, repairman said something wrong with chair or charging system.5th failure - 8/23/ Out of service 8/23/to date, days and counting Light blinking and chair stuck in the middle of stairs Company would not send out repairman and all numbers given to call for repair were companies that do not repair the EasyClimber.It is blatantly clear by all these failures that EasyClimber is defective and that AIHR cannot service product when it needs repair and does not have personnel to service product in a timely fashion My mother has ALS and needs to get crucial medical treatment for her illness.I believe the Lemon Law appliesLemon Laws were structured since the 1980s in order to protect the buyers of new and used motor vehicles Lemon Law can be obligatory on any type of vehicle including a car, truck, van, SUV, motorcycle, boat or computer, motorized wheelchairs, electric scooters and other assistive devices used by kisabled persons, et In case any of these consumer durables or property is found to be flawed, then the consumer is entitled for either money back, replacement or a case settlement.AIHR refuses to acknowledge and take accountability, and responsibility for this grossly defective product and does not have qualified personnel to respond or repair in timely fashion This is a $19, product that is brand new and does not work The only acceptable remedy is to refund fully $19, and remove product immediately I will be faxing all documents related to purchase, detailed notes of calls to AIHR for repairs, who was spoken to and other information I have in my possession to Revdex.com fax # [redacted] We will continue our efforts and do whatever it takes to get this resolved

I have reviewed Mrs [redacted] concerns and am glad to hire a professional to make the needed repairs ensure no future problemsWith regards to the past issues, I would like to offer Mrs [redacted] $refund

We verified with [redacted] Municipal licensing division before installation took placeCity advised that no electrical, plumbing permits were requiredToday we again confirmed that no plumbing permit is required for the direct replacement of a bath tubThe city representative could not confirm whether an electric permit may be necessaryWe will know tomorrow morningIf we need to pull one now, we will promptly do soalso attached is a copy of our contract signed and initialed stating [redacted] authorized our company to collect down payment and balance on same credit cardIf customer would rather pay the balance in a different manner, we will arrange for him

In our discussions directly with Mr [redacted] we had discussed refunding his money fully and have done so and removed the lift as promisedWe also understood that he was going to be putting in another stairlift most likelyBased on these new additional requests we are glad to agree to help "repair" the steps to return them to a satisfactory stateWe will not be providing additional compensation as requestedVery sorry this was unable to meet his needs

We went out today and customer is fully satisfiedDid full product inspectionCustomer is happy

On the initial installation which was on 7/we received info that our installer had caused some wall damageWe fixed this and then were requested to do some painting which we also did and Ms [redacted] mentioned to me it was done very satisfactorilyIt was not until 8/that there was a problem with the water heaterApparently they had placed a complaint on Facebook and was contacting firstSTREET and their concerns did not get to the Denver office as this caused delay in our respondingWe contacted our plumber Mckenzie plumbing and they tried a number of times to contact the [redacted] to come out and resolve their issue but could not get a returned callI suspect that they had already decided they didn't want it fixedWe also called a couple of times and left messages and that is when Norm Murdock finally reached them and explained how we are obligated contractually to come out and fix their tub and make sure they receive what they paid forWe are bound by our contract to complete our job and the customer needs to allow us that opportunityWe are unable to operate a business if we try to fulfill our obligation and then be expected to deinstall our work and incur additional costs on top of that, while providing a full refundWe have agreed to refund the price of the water heater so they will have a new water heater and we have paid for additional painting etc and just need the chance to complete our contract I did discuss the removal of the tub with her as this is what she was suggesting and she also wanted us to buy a new tub and install that tooI explained that we could not do that for many different reasons I.e could not warranty some other vendors product, etcI am not the VP of Jacuzzi as stated and did not agree to anything but did say I would discuss with our attorney which I did and then called her back with our proposalI am very sorry they have lost confidence in us and just want a chance to remedy the situation and assured her she not only have our continued support but Jacuzzi as well as she has limited lifetime warrantyWe are trying

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer called and said that while the business did reach out to her on May 9, She was told they would send someone out but she has never been contacted since then

Dear Revdex.com,The dispute between myself and AIHR with the installations of a Jacuzzi wabathtub and an Easy Climber stair liftThe company finished the installations yesterday and we are very pleased with the resultsMike M [redacted] the Sales Manager in Colorado called me, which resulted in a congenial conversation and apologies for the “bumps in the road.” The company offered a financial refund of $500, which we accepted with gratitude and the issues are resolvedCan you please amend the files that the customer’s complaints were satisfactorily resolved.Thank you for your efforts on my behalf.Sincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] the customer called back and said that he found a message from the business cancelling the service on the 9th but it did not have a date to reschedule this and they have not been in contact with her after that

We reached out to Mrs. [redacted] , apologized for the inconvenience and informed her we have sent her a signed copy of the Lien Release in the mail. Client satisfied.

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] RevDex.com: I was unable to open the response from AIHR but they did contact me by telephone on April and sent a local contractor to recaulk the area in question I am provisionally approving their response The initial problem with the caulking showed up a little over weeks after installation so time will tell if the repair will be adequate

[A default letter
is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Mr ***-Thank you for your letterI apologize for your dissatisfaction with our products & services. At the time of our original consultation with you, our sales consultant identified that you had a gal hot water heaterJacuzzi recommends a gal heater for
their products, so we included that in the price to which you agreed via our signed customer agreement.I understand there were delays associated with the electrical, HWH installation & paintingI apologize for those, but they have now all been completed.Regarding you concersn around the water pressure, both our company & the HWH installation company have tried to reach you on multiple occasions to schedule a time to come out & evaluate the problemWe have not received any return calls from youWe are happy to schedule a service for this issue, but you must know in advance that we are unable to improve your existing home's water pressure.Please return a call to schedule this service at *** & ask for Tracey D***.Please note that at the time of this service, we will need to collect your final balance due of $10,495.00.Best regards,*** ***Vice President

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with my father about the proposed offer and he is not willing to accept the offer He still feels he was miss lead on the service of the product from the salesman especially after the installation men said there have been problems with the salesman in other incidents My father would like his whole down payment back
Regards,*** ***