This letter is response to Complaint ID [redacted] AGOR Enterprises received a Bid Invitation (VR-340) from NYSED ACCESVR 10/16/The Bid invitation states #4) Primary controls (A) A set of rock/push hand controls should be installed for left side access (MPD35Oor equiv) The bid was submitted to NYSED ACCES VR with rock/push hand controls listed in Section Primary ControlsThe bid was awarded to AGOR Enterprises with rock/push hand controls listed as 4) Primary Controls equipmentThe vehicle was ordered on 5/1/and delivered from [redacted] Corporation to AGOR Enterprises on 5/8/AGOR Enterprises installed the rock/push Hand Controls in accordance with the NYSED ACCESVR awarded bid on 5/15/in [redacted] , NY The vehicle was inspected by a representative from NYSED ACCESVR and [redacted] was observed to operate the vehicle in a safe manner on 6/18/and turned over to [redacted] on 6/18/with a balance due of $which was not paidThe title for the vehicle was not given to [redacted] as it was stated on AGOR Invoice [redacted] that (he title would be sent directly to Buyer by NYS DOT in 4-6weeks [redacted] was not given the extended warranty paperwork at delivery because it had not been paid for [redacted] was billed for the extended warranty per AGOR invoice [redacted] on 7/1/ [redacted] did not remit payment to AGOR Enterprises after numerous requests so on 8/11/AGOR Enterprises wrote check # [redacted] for $to Protective Asset Protection as to not have the extended warranty coverage become invalidOver the course of the next year, AGOR Enterprises sent numerous notices to [redacted] requesting payment per AGOR invoice [redacted] for the extended warranty coverageIn October 2016, [redacted] contacted AGOR Enterprises to change the Hand ControlsWhen asked what type of hand controls he wanted installed, he stated push/pull typeOn 10/27/2016, AGOR Enterprises changed the hand control type as requested by [redacted] and he paid the amount due for the extended warrantySincerely, AGOR Enterprises
This letter is response to Complaint ID [redacted] AGOR Enterprises received a Bid Invitation (VR-340) from NYSED ACCESVR 10/16/The Bid invitation states #4) Primary controls (A) A set of rock/push hand controls should be installed for left side access (MPD35Oor equiv) The bid was submitted to NYSED ACCES VR with rock/push hand controls listed in Section Primary ControlsThe bid was awarded to AGOR Enterprises with rock/push hand controls listed as 4) Primary Controls equipmentThe vehicle was ordered on 5/1/and delivered from [redacted] Corporation to AGOR Enterprises on 5/8/AGOR Enterprises installed the rock/push Hand Controls in accordance with the NYSED ACCESVR awarded bid on 5/15/in [redacted] , NY The vehicle was inspected by a representative from NYSED ACCESVR and [redacted] was observed to operate the vehicle in a safe manner on 6/18/and turned over to [redacted] on 6/18/with a balance due of $which was not paidThe title for the vehicle was not given to [redacted] as it was stated on AGOR Invoice [redacted] that (he title would be sent directly to Buyer by NYS DOT in 4-6weeks [redacted] was not given the extended warranty paperwork at delivery because it had not been paid for [redacted] was billed for the extended warranty per AGOR invoice [redacted] on 7/1/ [redacted] did not remit payment to AGOR Enterprises after numerous requests so on 8/11/AGOR Enterprises wrote check # [redacted] for $to Protective Asset Protection as to not have the extended warranty coverage become invalidOver the course of the next year, AGOR Enterprises sent numerous notices to [redacted] requesting payment per AGOR invoice [redacted] for the extended warranty coverageIn October 2016, [redacted] contacted AGOR Enterprises to change the Hand ControlsWhen asked what type of hand controls he wanted installed, he stated push/pull typeOn 10/27/2016, AGOR Enterprises changed the hand control type as requested by [redacted] and he paid the amount due for the extended warrantySincerely, AGOR Enterprises