Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is a mere retelling of the time lineIt does not address many of my concernsNor does it even accurately show the time line...One of my concerns was the fact that Mr [redacted] told me it would take 45-days to get the loan, when I was originally told 30-daysI felt it was a passive aggressive move on his part, and when I pushed him on it, he backed down a bit, but not muchI have asked other loan people in other companies and a realtor, and they all scoffed at the idea that it should take over days.Another concern was the fact I was given an impound account without my consentYes, you backed down quickly when I objected, but it seems shady to me.On April 30th, when I was getting very frustrated with the time it was taking to get an accurate set of disclosure documents, Mr [redacted] promised them to me the next day - on May 1stI was leaving town and requested they get there in the morning, but he refusedThis, I thought, showed bad service on his part, since the previous two sets had errorsIn fact, the time frame he was going me to get the forms was longer than the original set had takenAt 4:on May 1st, I send him an email telling him I had not yet received the documentsSeven minutes later he responded that they were sent out at 1:It was a terse message - no offer to try and find out why they had not been sent out, nor an offer to resend I looked in my spam folder and everywhere it might beI did not get itNor did my husband receive his copyI am not sure what went wrong but they were not sentI sent him several emails and got nothing.By this time, I was feeling frustrated and trapped into your company because rates had gone up a bitThen I had a great idea - on May 1st at 5pm, I sent your offer to a couple of other lenders and one got back to me quickly with an offer to match your terms exactlyI told him the story and my frustration - he also agreed that the 45-day to get the loan was absurd, and said days is more than enoughAt that point I wrote to Mr [redacted] and told him I might pull out of our deal, but I still wanted those disclosure forms - because, until I got the forms from the second company, I was not sure I would switchWho knows? Maybe Mr [redacted] was right and the time I was being made to wait was normalBut, in the end, the new lender got the documents to me before BOFI did, so I went with themMay I point out that the other company started the process Friday evening and in theory your company should have started the process to reorder the documents sometime the day beforeAnd, in two weeks since I started using them everything has gone very smoothly and I should have final approval in a day or two - less than three weeks! I would also like to take issue with the comment "you also requested a third set of documents..." Mr [redacted] also made a similar commentI get the impression you think I was being unreasonable in asking for so many setsBut, you do realize that each request was for a corrected version? That the first two versions had errors? Also, the last contact I had with BOFI was on Monday, when I finally received the documentsThere was nothing on May 5thI also got a very kind apology from [redacted] for his part in the mix upI do not blame him for any of thisI thought he was making too many mistakes and requested his supervisor, but that is when things really went downhillAgain, I would like to point out that I felt Mr [redacted] was unprofessionalI think he was being purposely obstructionist to the point of trying to get me to quit the bank, and in that he was successful.I was did file with Revdex.com in hopes that we could get this settled and I could continue with BOFI, but it took you quite a while go get back to me, which makes me doubt you take these complaints seriously, despite your words Regards, [redacted]
This email is to acknowledge receipt of your correspondence from [redacted] # [redacted] BoflFederal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and adetailed response has been emailed directly to the consumer on May 28, 2015.In order to protect consumer privacy, we are unable to provide you with the detailsIf you haveany questions or concerns, I may be reached at [redacted] ***.Sincerely, [redacted] Compliance Officer
Please allow this letter to serve as a response to the complaint that you lodged against Bofl Federal Bank (theMBank") with the Revdex.com (Revdex.com)In your complaint you mentioned that you were dissatisfied withthe manner in which the closure of your Certificate of Deposit (CD) account was handled.We have researched your account and the transaction in question and have found you were contacted by DirectBanker [redacted] ***Direct Banker [redacted] apologized for the inconvenience and frustration caused by the originaldisagreementDuring the phone conversation with Direct Banker ***, you accepted our apology and resolutionto reverse the early withdrawal penaltyAfter the phone conversation, the Bank mailed a check for $520, theamount of the penalty, to your address of record.We are grateful to have had you as a client and appreciated your desire to bank with us.Please feel free to contact us if you have any other questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I feel like you are not getting what I am saying - please do not blame this on [redacted] I feel the problem is with his boss, Mr [redacted] I did get angry Mr [redacted] , when I asked him to redo the papers for the third time (to remove the impound account) because he promised to get back to me in the morning, and nothing happened until late that day (after I sent him some angry emails), but when I did hear, I heard from Mr [redacted] Then I asked for a new agents, and Mr [redacted] told me he would take over, which was not what I wanted, because I was pretty sure it was his fault I did not hear in the time frame that Mr [redacted] had given me.Also, nothing you say will ever make me believe that the 45-day time frame was anything beyond a passive aggressive act by Mr [redacted] Several other loan companies had quoted the 30-day numberI would also like to point out that First Choice, the lender who stepped in to fix this mess, has managed to do it in daysWhen they took over the job, they pretty much agreed to get it to me within the day window you promised me from the day I started with your company, thus doing it faster than they normally wouldI am having trouble understanding why First Choice was able to step up and fulfill your promises and Mr [redacted] was absolutely intractable when asked to expedite the third set of loan documents (in fact taking considerably longer than the first (albeit incorrect) set had takenHe was equally intractable when I requested he speed up the process to keep with the original time frameWhen I started with your company, I made it clear I needed the money by June 4thI am grateful to the people at First Choice for making that happen, and will be continue to be appalled by the way I was treated by Mr [redacted] .So, how is this resolved? that ship passed when it took you so long to respond to my initial complaintI made that as a last ditch effort to get my loan out of the mess it was inI wanted to make it work, but if I had stuck with BofI, I never would have received the money in timeI naively assumed that when I sent you that complaint, you would get things doneBecause we all know, that if anyone at BofI would have shown any interest in working with me, you could have given me the same service I received at First ChoiceMostly, I think your response is just spin Regards, [redacted]
Revdex.com:
I filled out an online complaint form against:The Bank of InternetLa Jolla Village Dr #140, San Diego, CA 92122Since they have rectified the situation, I would like to cancel the complaintPlease let me know how I can do it.Thanks,*** ***
Revdex.com:I have been notified by NetSpend Corporation, the subsidiary of B of I, that the fraudulent account created in my name has been cancelled. I believe this action occurred at least in part from the intervention of Revdex.com of San Diego.Thank you for your invaluable assistance.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response is a mere retelling of the time line. It does not address many of my concerns. Nor does it even accurately show the time line...One of my concerns was the fact that Mr [redacted] told me it would take 45-60 days to get the loan, when I was originally told 30-45 days. I felt it was a passive aggressive move on his part, and when I pushed him on it, he backed down a bit, but not much. I have asked other loan people in other companies and a realtor, and they all scoffed at the idea that it should take over 30 days.Another concern was the fact I was given an impound account without my consent. Yes, you backed down quickly when I objected, but it seems shady to me.On April 30th, when I was getting very frustrated with the time it was taking to get an accurate set of disclosure documents, Mr. [redacted] promised them to me the next day - on May 1st. I was leaving town and requested they get there in the morning, but he refused. This, I thought, showed bad service on his part, since the previous two sets had errors. In fact, the time frame he was going me to get the forms was longer than the original set had taken. At 4:30 on May 1st, I send him an email telling him I had not yet received the documents. Seven minutes later he responded that they were sent out at 1:13. It was a terse message - no offer to try and find out why they had not been sent out, nor an offer to resend. I looked in my spam folder and everywhere it might be. I did not get it. Nor did my husband receive his copy. I am not sure what went wrong but they were not sent. I sent him several emails and got nothing.By this time, I was feeling frustrated and trapped into your company because rates had gone up a bit. Then I had a great idea - on May 1st at 5pm, I sent your offer to a couple of other lenders and one got back to me quickly with an offer to match your terms exactly. I told him the story and my frustration - he also agreed that the 45-60 day to get the loan was absurd, and said 30 days is more than enough. At that point I wrote to Mr [redacted] and told him I might pull out of our deal, but I still wanted those disclosure forms - because, until I got the forms from the second company, I was not sure I would switch. Who knows? Maybe Mr [redacted] was right and the time I was being made to wait was normal. But, in the end, the new lender got the documents to me before BOFI did, so I went with them. May I point out that the other company started the process Friday evening and in theory your company should have started the process to reorder the documents sometime the day before. And, in two weeks since I started using them everything has gone very smoothly and I should have final approval in a day or two - less than three weeks! I would also like to take issue with the comment "you also requested a third set of documents..." Mr [redacted] also made a similar comment. I get the impression you think I was being unreasonable in asking for so many sets. But, you do realize that each request was for a corrected version? That the first two versions had errors? Also, the last contact I had with BOFI was on Monday, when I finally received the documents. There was nothing on May 5th. I also got a very kind apology from [redacted] for his part in the mix up. I do not blame him for any of this. I thought he was making too many mistakes and requested his supervisor, but that is when things really went downhill. Again, I would like to point out that I felt Mr [redacted] was unprofessional. I think he was being purposely obstructionist to the point of trying to get me to quit the bank, and in that he was successful.I was did file with Revdex.com in hopes that we could get this settled and I could continue with BOFI, but it took you quite a while go get back to me, which makes me doubt you take these complaints seriously, despite your words.
Regards,
[redacted]
March 11, 2015Revdex.com Case ID number: [redacted]This email is to acknowledge receipt of your correspondence from [redacted]. Bofl Federal Banktakes consumer feedback very seriously. We have fully reviewed this matter and a detailedresponse has been em ailed directly to the consumer on March 11, 2015.In...
order to protect consumer privacy, we are unable to provide you with the details. If you haveany questions or concerns, I may be reached at 858-649-2186 ext. ####.Sincerely,[redacted]Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will call the number the Bank provided. I have been granted access to my accounts so I can pull my money out. Below is a message they sent me through their website so I was unable to read it until they allowed me on line access to my accounts.In accordance with your Deposit Account Agreement with BofI Federal Bank, please be advised that we have elected to close the Account(s).In order to provide you with sufficient time to procure alternative banking services, the effective date of the closing will be 30 days from the date of this letter.Upon expiration of this 30 day period, the Account(s) will be automatically closed and all related services terminated. We suggest that you stop making deposits to and stop writing checks against your account at this time.If there remains a balance in the Account after all outstanding transactions have cleared, we will send you a check for the balance (less any outstanding fees, service or other charges) to the address listed above.Please ensure to make other arrangements for any automated transactions such as direct deposits and prearranged Ach credits and debits.Please do not hesitate to contact us if you should have any questions concerning this letter. Sincerely, BofI Federal Bank
Regards,
[redacted]
Please refer to attached document.June 15, 2015This email is to acknowledge receipt of your correspondence from [redacted] #[redacted]. BoflFederal Bank takes consumer feedback very seriously. We have fully reviewed this matter and adetailed response has been emailed directly to the consumer on June...
15, 2015.In order to protect consumer privacy, we are unable to provide you with the details. If you haveany questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted]Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We never have received any correspondence from your company relating to our complaint. Please send it directly to me if you would please.
Regards,
[redacted]
The accounts are under my previous name [redacted]. For some reason they have an issue with my legal name change even with court document, new social security card, and divers license. They have now allowed me access to the accounts. As long as I am able to transfer/withdrawal my money out the issue I have with this Bank will be over. My account numbers are [redacted] and [redacted]. I have transferred the money from my savings account ([redacted]) into the checking account and have written a two checks and deposited them into my new checking account at [redacted]. Once the checks have cleared and interest has posted to the BofI accounts I will pull the remaining monies out and close the accounts. Again, thanks for being there when customers have issues.[redacted](Formally [redacted])
BofI Federal Bank's response was emailed to you on Tuesday, May 17, 2016 at 3:15p to the email address of [redacted], which you provided with your initial complaint to the complaint. The email was sent from [redacted]. Please check your spam and junk folders to ensure the email was not diverted to one of those folders. If you are still unable to locate the email, please contact the bank using the [redacted] email and another copy of the original email will be sent to you. Thank you.
Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] ID # [redacted]. BofI Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on April 7,...
2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted] Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
attached is my statement with my name from my bank account where the money came out 11/08 posted 11/09/15 using my debit card.So where is it fraud and why was funds "available" when I set up payments on their bill-pay if they never received. They did not cancel payments or let me in to cancel billpay when they closed account. Now I'm being charged returned fee from merchants I paid because of their negligence.
Regards,
[redacted]
Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] (ID #[redacted]). Bofi Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on February...
26, 2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted] Compliance Officer
Please allow this letter to serve as a response to the complaint that you lodged against Bofl Federal Bank (theMBank") with the Revdex.com (Revdex.com). In your complaint you mentioned that you were dissatisfied withthe manner in which the closure of your Certificate of Deposit (CD) account was...
handled.We have researched your account and the transaction in question and have found you were contacted by DirectBanker [redacted]. Direct Banker [redacted] apologized for the inconvenience and frustration caused by the originaldisagreement. During the phone conversation with Direct Banker [redacted], you accepted our apology and resolutionto reverse the early withdrawal penalty. After the phone conversation, the Bank mailed a check for $520, theamount of the penalty, to your address of record.We are grateful to have had you as a client and appreciated your desire to bank with us.Please feel free to contact us if you have any other questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 6, 2017This email is to acknowledge receipt of your correspondence from [redacted] #[redacted]. Bof Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on January 6, 2017.In order to...
protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted]Sincerely,[redacted] Compliance Officer
Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] ID # [redacted]. BofI Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on March 28,...
2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted] Compliance Officer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is a mere retelling of the time lineIt does not address many of my concernsNor does it even accurately show the time line...One of my concerns was the fact that Mr [redacted] told me it would take 45-days to get the loan, when I was originally told 30-daysI felt it was a passive aggressive move on his part, and when I pushed him on it, he backed down a bit, but not muchI have asked other loan people in other companies and a realtor, and they all scoffed at the idea that it should take over days.Another concern was the fact I was given an impound account without my consentYes, you backed down quickly when I objected, but it seems shady to me.On April 30th, when I was getting very frustrated with the time it was taking to get an accurate set of disclosure documents, Mr [redacted] promised them to me the next day - on May 1stI was leaving town and requested they get there in the morning, but he refusedThis, I thought, showed bad service on his part, since the previous two sets had errorsIn fact, the time frame he was going me to get the forms was longer than the original set had takenAt 4:on May 1st, I send him an email telling him I had not yet received the documentsSeven minutes later he responded that they were sent out at 1:It was a terse message - no offer to try and find out why they had not been sent out, nor an offer to resend I looked in my spam folder and everywhere it might beI did not get itNor did my husband receive his copyI am not sure what went wrong but they were not sentI sent him several emails and got nothing.By this time, I was feeling frustrated and trapped into your company because rates had gone up a bitThen I had a great idea - on May 1st at 5pm, I sent your offer to a couple of other lenders and one got back to me quickly with an offer to match your terms exactlyI told him the story and my frustration - he also agreed that the 45-day to get the loan was absurd, and said days is more than enoughAt that point I wrote to Mr [redacted] and told him I might pull out of our deal, but I still wanted those disclosure forms - because, until I got the forms from the second company, I was not sure I would switchWho knows? Maybe Mr [redacted] was right and the time I was being made to wait was normalBut, in the end, the new lender got the documents to me before BOFI did, so I went with themMay I point out that the other company started the process Friday evening and in theory your company should have started the process to reorder the documents sometime the day beforeAnd, in two weeks since I started using them everything has gone very smoothly and I should have final approval in a day or two - less than three weeks! I would also like to take issue with the comment "you also requested a third set of documents..." Mr [redacted] also made a similar commentI get the impression you think I was being unreasonable in asking for so many setsBut, you do realize that each request was for a corrected version? That the first two versions had errors? Also, the last contact I had with BOFI was on Monday, when I finally received the documentsThere was nothing on May 5thI also got a very kind apology from [redacted] for his part in the mix upI do not blame him for any of thisI thought he was making too many mistakes and requested his supervisor, but that is when things really went downhillAgain, I would like to point out that I felt Mr [redacted] was unprofessionalI think he was being purposely obstructionist to the point of trying to get me to quit the bank, and in that he was successful.I was did file with Revdex.com in hopes that we could get this settled and I could continue with BOFI, but it took you quite a while go get back to me, which makes me doubt you take these complaints seriously, despite your words Regards, [redacted]
This email is to acknowledge receipt of your correspondence from [redacted] # [redacted] BoflFederal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and adetailed response has been emailed directly to the consumer on May 28, 2015.In order to protect consumer privacy, we are unable to provide you with the detailsIf you haveany questions or concerns, I may be reached at [redacted] ***.Sincerely, [redacted] Compliance Officer
Please allow this letter to serve as a response to the complaint that you lodged against Bofl Federal Bank (theMBank") with the Revdex.com (Revdex.com)In your complaint you mentioned that you were dissatisfied withthe manner in which the closure of your Certificate of Deposit (CD) account was handled.We have researched your account and the transaction in question and have found you were contacted by DirectBanker [redacted] ***Direct Banker [redacted] apologized for the inconvenience and frustration caused by the originaldisagreementDuring the phone conversation with Direct Banker ***, you accepted our apology and resolutionto reverse the early withdrawal penaltyAfter the phone conversation, the Bank mailed a check for $520, theamount of the penalty, to your address of record.We are grateful to have had you as a client and appreciated your desire to bank with us.Please feel free to contact us if you have any other questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I feel like you are not getting what I am saying - please do not blame this on [redacted] I feel the problem is with his boss, Mr [redacted] I did get angry Mr [redacted] , when I asked him to redo the papers for the third time (to remove the impound account) because he promised to get back to me in the morning, and nothing happened until late that day (after I sent him some angry emails), but when I did hear, I heard from Mr [redacted] Then I asked for a new agents, and Mr [redacted] told me he would take over, which was not what I wanted, because I was pretty sure it was his fault I did not hear in the time frame that Mr [redacted] had given me.Also, nothing you say will ever make me believe that the 45-day time frame was anything beyond a passive aggressive act by Mr [redacted] Several other loan companies had quoted the 30-day numberI would also like to point out that First Choice, the lender who stepped in to fix this mess, has managed to do it in daysWhen they took over the job, they pretty much agreed to get it to me within the day window you promised me from the day I started with your company, thus doing it faster than they normally wouldI am having trouble understanding why First Choice was able to step up and fulfill your promises and Mr [redacted] was absolutely intractable when asked to expedite the third set of loan documents (in fact taking considerably longer than the first (albeit incorrect) set had takenHe was equally intractable when I requested he speed up the process to keep with the original time frameWhen I started with your company, I made it clear I needed the money by June 4thI am grateful to the people at First Choice for making that happen, and will be continue to be appalled by the way I was treated by Mr [redacted] .So, how is this resolved? that ship passed when it took you so long to respond to my initial complaintI made that as a last ditch effort to get my loan out of the mess it was inI wanted to make it work, but if I had stuck with BofI, I never would have received the money in timeI naively assumed that when I sent you that complaint, you would get things doneBecause we all know, that if anyone at BofI would have shown any interest in working with me, you could have given me the same service I received at First ChoiceMostly, I think your response is just spin Regards, [redacted]
Revdex.com:
I filled out an online complaint form against:The Bank of InternetLa Jolla Village Dr #140, San Diego, CA 92122Since they have rectified the situation, I would like to cancel the complaintPlease let me know how I can do it.Thanks,*** ***
Revdex.com:I have been notified by NetSpend Corporation, the subsidiary of B of I, that the fraudulent account created in my name has been cancelled. I believe this action occurred at least in part from the intervention of Revdex.com of San Diego.Thank you for your invaluable assistance.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response is a mere retelling of the time line. It does not address many of my concerns. Nor does it even accurately show the time line...One of my concerns was the fact that Mr [redacted] told me it would take 45-60 days to get the loan, when I was originally told 30-45 days. I felt it was a passive aggressive move on his part, and when I pushed him on it, he backed down a bit, but not much. I have asked other loan people in other companies and a realtor, and they all scoffed at the idea that it should take over 30 days.Another concern was the fact I was given an impound account without my consent. Yes, you backed down quickly when I objected, but it seems shady to me.On April 30th, when I was getting very frustrated with the time it was taking to get an accurate set of disclosure documents, Mr. [redacted] promised them to me the next day - on May 1st. I was leaving town and requested they get there in the morning, but he refused. This, I thought, showed bad service on his part, since the previous two sets had errors. In fact, the time frame he was going me to get the forms was longer than the original set had taken. At 4:30 on May 1st, I send him an email telling him I had not yet received the documents. Seven minutes later he responded that they were sent out at 1:13. It was a terse message - no offer to try and find out why they had not been sent out, nor an offer to resend. I looked in my spam folder and everywhere it might be. I did not get it. Nor did my husband receive his copy. I am not sure what went wrong but they were not sent. I sent him several emails and got nothing.By this time, I was feeling frustrated and trapped into your company because rates had gone up a bit. Then I had a great idea - on May 1st at 5pm, I sent your offer to a couple of other lenders and one got back to me quickly with an offer to match your terms exactly. I told him the story and my frustration - he also agreed that the 45-60 day to get the loan was absurd, and said 30 days is more than enough. At that point I wrote to Mr [redacted] and told him I might pull out of our deal, but I still wanted those disclosure forms - because, until I got the forms from the second company, I was not sure I would switch. Who knows? Maybe Mr [redacted] was right and the time I was being made to wait was normal. But, in the end, the new lender got the documents to me before BOFI did, so I went with them. May I point out that the other company started the process Friday evening and in theory your company should have started the process to reorder the documents sometime the day before. And, in two weeks since I started using them everything has gone very smoothly and I should have final approval in a day or two - less than three weeks! I would also like to take issue with the comment "you also requested a third set of documents..." Mr [redacted] also made a similar comment. I get the impression you think I was being unreasonable in asking for so many sets. But, you do realize that each request was for a corrected version? That the first two versions had errors? Also, the last contact I had with BOFI was on Monday, when I finally received the documents. There was nothing on May 5th. I also got a very kind apology from [redacted] for his part in the mix up. I do not blame him for any of this. I thought he was making too many mistakes and requested his supervisor, but that is when things really went downhill. Again, I would like to point out that I felt Mr [redacted] was unprofessional. I think he was being purposely obstructionist to the point of trying to get me to quit the bank, and in that he was successful.I was did file with Revdex.com in hopes that we could get this settled and I could continue with BOFI, but it took you quite a while go get back to me, which makes me doubt you take these complaints seriously, despite your words.
Regards,
[redacted]
March 11, 2015Revdex.com Case ID number: [redacted]This email is to acknowledge receipt of your correspondence from [redacted]. Bofl Federal Banktakes consumer feedback very seriously. We have fully reviewed this matter and a detailedresponse has been em ailed directly to the consumer on March 11, 2015.In...
order to protect consumer privacy, we are unable to provide you with the details. If you haveany questions or concerns, I may be reached at 858-649-2186 ext. ####.Sincerely,[redacted]Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will call the number the Bank provided. I have been granted access to my accounts so I can pull my money out. Below is a message they sent me through their website so I was unable to read it until they allowed me on line access to my accounts.In accordance with your Deposit Account Agreement with BofI Federal Bank, please be advised that we have elected to close the Account(s).In order to provide you with sufficient time to procure alternative banking services, the effective date of the closing will be 30 days from the date of this letter.Upon expiration of this 30 day period, the Account(s) will be automatically closed and all related services terminated. We suggest that you stop making deposits to and stop writing checks against your account at this time.If there remains a balance in the Account after all outstanding transactions have cleared, we will send you a check for the balance (less any outstanding fees, service or other charges) to the address listed above.Please ensure to make other arrangements for any automated transactions such as direct deposits and prearranged Ach credits and debits.Please do not hesitate to contact us if you should have any questions concerning this letter. Sincerely, BofI Federal Bank
Regards,
[redacted]
Please refer to attached document.June 15, 2015This email is to acknowledge receipt of your correspondence from [redacted] #[redacted]. BoflFederal Bank takes consumer feedback very seriously. We have fully reviewed this matter and adetailed response has been emailed directly to the consumer on June...
15, 2015.In order to protect consumer privacy, we are unable to provide you with the details. If you haveany questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted]Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We never have received any correspondence from your company relating to our complaint. Please send it directly to me if you would please.
Regards,
[redacted]
The accounts are under my previous name [redacted]. For some reason they have an issue with my legal name change even with court document, new social security card, and divers license. They have now allowed me access to the accounts. As long as I am able to transfer/withdrawal my money out the issue I have with this Bank will be over. My account numbers are [redacted] and [redacted]. I have transferred the money from my savings account ([redacted]) into the checking account and have written a two checks and deposited them into my new checking account at [redacted]. Once the checks have cleared and interest has posted to the BofI accounts I will pull the remaining monies out and close the accounts. Again, thanks for being there when customers have issues.[redacted](Formally [redacted])
BofI Federal Bank's response was emailed to you on Tuesday, May 17, 2016 at 3:15p to the email address of [redacted], which you provided with your initial complaint to the complaint. The email was sent from [redacted]. Please check your spam and junk folders to ensure the email was not diverted to one of those folders. If you are still unable to locate the email, please contact the bank using the [redacted] email and another copy of the original email will be sent to you. Thank you.
Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] ID # [redacted]. BofI Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on April 7,...
2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted] Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
attached is my statement with my name from my bank account where the money came out 11/08 posted 11/09/15 using my debit card.So where is it fraud and why was funds "available" when I set up payments on their bill-pay if they never received. They did not cancel payments or let me in to cancel billpay when they closed account. Now I'm being charged returned fee from merchants I paid because of their negligence.
Regards,
[redacted]
Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] (ID #[redacted]). Bofi Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on February...
26, 2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted] Compliance Officer
Please allow this letter to serve as a response to the complaint that you lodged against Bofl Federal Bank (theMBank") with the Revdex.com (Revdex.com). In your complaint you mentioned that you were dissatisfied withthe manner in which the closure of your Certificate of Deposit (CD) account was...
handled.We have researched your account and the transaction in question and have found you were contacted by DirectBanker [redacted]. Direct Banker [redacted] apologized for the inconvenience and frustration caused by the originaldisagreement. During the phone conversation with Direct Banker [redacted], you accepted our apology and resolutionto reverse the early withdrawal penalty. After the phone conversation, the Bank mailed a check for $520, theamount of the penalty, to your address of record.We are grateful to have had you as a client and appreciated your desire to bank with us.Please feel free to contact us if you have any other questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 6, 2017This email is to acknowledge receipt of your correspondence from [redacted] #[redacted]. Bof Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on January 6, 2017.In order to...
protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted]Sincerely,[redacted] Compliance Officer
Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] ID # [redacted]. BofI Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on March 28,...
2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted] Compliance Officer