Agren Appliance & Television

We have tried to contact the customer numerous times to resolve this? Please have the customer contact our Store Manager, [redacted] @ ###-###-####

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? I have spoken with Agren and they agreed to take the couch back and I have agreed to get something they have in the store.? However, I went there Monday to select a recliner but most of the recliners in the store also had gaps when you fully recline the chairs.? I found one that apparently the most expensive one in the store.? I am not purchasing a recliner with the same design flaw that the loveseat has.? I haven’t heard from them yet.? That has also been a problem with Agren employees.? ? ? Regards, [redacted] ? ?

We have tried to contact the customer numerous times to resolve this Please have the customer contact our Store Manager, [redacted] @ ###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or
resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have spoken with Agren and they agreed to take the couch back and I have agreed to get something they have in the store. However, I went there Monday to select a recliner but most of the recliners in the store also had gaps when you fully recline the chairs. I found one that apparently the most expensive one in the store. I am not purchasing a recliner with the same design flaw that the loveseat has. I haven’t heard from them yet. That has also been a problem with Agren employees. Regards,
*** ***

We are somewhat confused - her exchange is scheduled for this Tuesday, 10-3-17. According to our salesman, she was very understanding when she came in. Looking at what she wants, she has picked out the model that will work best for her based on what is available. Part of the description for what she is looking for is just not made. Recliners, power recliners, power love seats, power sofas will have a gap. Plain and simple. The base and the back ship separated and then are connected. The gap may vary slightly between models and manufacturers, but will be there as she saw when she picked out the replacement chair. Again, understanding that the loveseat she purchased originally was purchased sight unseen, this chair that she is exchanging with has been examined by the customer, and she chose to proceed with getting it

We have tried to contact the customer numerous times to resolve this? Please have the customer contact our Store Manager, *** *** @ ###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or
resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
I have spoken with Agren and they agreed to take the couch back and I have agreed to get something they have in the store.? However, I went there Monday to select a recliner but most of the recliners in the store also had gaps when you fully recline the chairs.? I found one that apparently the most expensive one in the store.? I am not purchasing a recliner with the same design flaw that the loveseat has.? I haven’t heard from them yet.? That has also been a problem with Agren employees.? ? ? Regards,
*** ***
?
?

We have tried to contact the customer numerous times to resolve this.  Please have the customer contact our Store Manager, [redacted] @ ###-###-####.

We are somewhat confused - her exchange is scheduled for this Tuesday, 10-3-17.  According to our salesman, she was very understanding when she came in.  Looking at what she wants, she has picked out the model that will work best for her based on what is available.  Part of the description for what she is looking for is just not made.  Recliners, power recliners, power love seats, power sofas will have a gap.  Plain and simple.  The base and the back ship separated and then are connected.  The gap may vary slightly between models and manufacturers, but will be there as she saw when she picked out the replacement chair.  Again, understanding that the loveseat she purchased originally was purchased sight unseen, this chair that she is exchanging with has been examined by the customer, and she chose to proceed with getting it.