Agri-Cover, Inc

Regarding this claim, yes, this customer did call in on 12/with a complaint about his SnowSport snowplow that was on his Tahoe. He stated he was going across the railroad tracks when the plow frame caught and ruined the plow and his vehicleHe asked to have this covered under
warrantyWe told him that this would not be considered a warranty claim as there was no manufacture defect and suggested he submit this to his insurance company as this would be considered an accident. We also told him we could offer him a discount on the plow parts that were damagedAt that time the call ended, and he told our Warranty/Tech/Customer Service Representative, Eddie, that he might be back in touch to orderOn 12/Eddie spoke to *** again at which time he did place an order for the replacement parts needed

I am rejecting this response because:
That was the point of the message.  I did not collide with anything, did not get into an 'accident', just driving and the equipment didn't operate as intended and broke.  PLPD will not cover the replacement, I HAD to order the parts to keep plowing this winter, but I disagree that AgriCover should be shirking responsibility in this situation.The truck is totalled, but I am going to bend the frame back this summer which will fix most of it, so I just ask for a refund for the repair parts that broke.