This letter is in response to the above mentioned complaint. Please be advised that Southwest Mobile Storage bills on a 28 day billing cycle. Every customer is made aware of this at the time of their rental and it is stated in the rental contract that the customer signs. We do not quote...
monthly prices. The billings dates are also clearly noted on every invoice along with the words Rental Term 28 days. We have conducted business this way for 19 years.
Ms. [redacted] requested the container be set on the street and she obtained a permit through the city to do this. All permits or specific HOA rules are the customer’s responsibility to obtain and/or adhere to. Southwest Mobile Storage is NOT liable for this. On 5/18/2011, [redacted] from the [redacted] called Southwest Mobile to advise that the permit Ms. [redacted] acquired expired on April 30, 2011 and if she did not renew the permit, the City would remove her container. Southwest Mobile left a voice message for Ms. [redacted] that day stating if she did not get the permit renewed we would be forced to pick up the container per the City’s requirements and store it in our Tucson yard. At about 9:00 am on 5/19/2011, one of our employees spoke with Ms. [redacted] and she said she was busy with her new job but would go get the permit. [redacted] from the [redacted] called us back again at 11:00 am the same day and told us we needed to remove the container from the street today. Southwest Mobile had no choice but to pick up the container and take it back to our Tucson yard. We never heard from Ms. [redacted] again.
Over the years we have made many attempts to call Ms. [redacted] to collect on the past due balance. Numerous times she has answered the phone but tells us “I can’t talk” or “I’m driving” and hangs up the phone. We cannot leave a message and she does not return our calls. During one short conservations we had with Ms. [redacted] she stated that the mailman does not forward her mail so she is not receiving our invoices. We told her we can set up her account to receive her invoices via email and this was done. She also stated that she could not call us during our business hours because she was working. We explained to her our website is set up to process payments 24 hours a day, seven days a week and she could make payments online whenever she wanted to. We have invoiced Ms. [redacted] 44 times and we have received 14 payments. She has often times gone six months without making a payment and will then pay several invoices at once in an effort to catch up her account. We did receive a couple of faxes from her stating she is not getting invoices but she does not provide a current mailing address, current contact information or any promise to pay
In accordance with the [redacted] Section 33-1703, all articles stored pursuant to a rental agreement will be sold to pay storage charges overdue for more than thirty days. On May 29th, 2014, Ms. [redacted] was again 90 days past due and Southwest Mobile Storage chose to begin the lien process. We mailed a copy of the lien via first class mail and registered mail to the only address we had on record for Ms. [redacted]. A copy was also emailed to her. We also emailed her seven times between April and June of 2014 and did not receive any responses. Additionally, we called the number her recent fax came from and Googled the number but we were still not able to reach her.
The lien expired on June 19, 2014 and we never heard from Ms. [redacted]. In accordance with [redacted] Title 33-1704 we were allowed to advertise her stored items for sale to the highest bidder. This ad was published in the [redacted] on July 18 & 25, 2014. No one bid on the contents of the container and it is still in our possession.
Ms. [redacted] can still pay us the amount of $709.42 and clean out her container. This balance is made up of rent from February 28 to October 10, 2014, a late fee of $85.00 and the cost of the legal ad of $98.65. This must be paid via credit card or certified funds. This offer is non-negotiable and the container must be emptied by October 10, 2014 at 3pm. Additionally, we require a $200.00 cash deposit (refundable once the entire unit is emptied and swept out).
Ms. [redacted] may contact our corporate office in Phoenix at 866-811-4484 to make the payment and schedule time to pick up her items. The items are stored in our Tucson yard and she would need to clean out the unit during normal business hours of Monday thru Friday 8am to 3pm.
Please let me know if you have additional questions or need any supporting documents regarding this issue.
Thank you
[redacted]
This letter is in response to the above mentioned complaint. Please be advised that Southwest Mobile Storage bills on a 28 day billing cycle. Every customer is made aware of this at the time of their rental and it is stated in the rental contract that the customer signs. We do not quote...
monthly prices. The billings dates are also clearly noted on every invoice along with the words Rental Term 28 days. We have conducted business this way for 19 years.
Ms. [redacted] requested the container be set on the street and she obtained a permit through the city to do this. All permits or specific HOA rules are the customer’s responsibility to obtain and/or adhere to. Southwest Mobile Storage is NOT liable for this. On 5/18/2011, [redacted] from the [redacted] called Southwest Mobile to advise that the permit Ms. [redacted] acquired expired on April 30, 2011 and if she did not renew the permit, the City would remove her container. Southwest Mobile left a voice message for Ms. [redacted] that day stating if she did not get the permit renewed we would be forced to pick up the container per the City’s requirements and store it in our Tucson yard. At about 9:00 am on 5/19/2011, one of our employees spoke with Ms. [redacted] and she said she was busy with her new job but would go get the permit. [redacted] from the [redacted] called us back again at 11:00 am the same day and told us we needed to remove the container from the street today. Southwest Mobile had no choice but to pick up the container and take it back to our Tucson yard. We never heard from Ms. [redacted] again.
Over the years we have made many attempts to call Ms. [redacted] to collect on the past due balance. Numerous times she has answered the phone but tells us “I can’t talk” or “I’m driving” and hangs up the phone. We cannot leave a message and she does not return our calls. During one short conservations we had with Ms. [redacted] she stated that the mailman does not forward her mail so she is not receiving our invoices. We told her we can set up her account to receive her invoices via email and this was done. She also stated that she could not call us during our business hours because she was working. We explained to her our website is set up to process payments 24 hours a day, seven days a week and she could make payments online whenever she wanted to. We have invoiced Ms. [redacted] 44 times and we have received 14 payments. She has often times gone six months without making a payment and will then pay several invoices at once in an effort to catch up her account. We did receive a couple of faxes from her stating she is not getting invoices but she does not provide a current mailing address, current contact information or any promise to pay
In accordance with the [redacted] Section 33-1703, all articles stored pursuant to a rental agreement will be sold to pay storage charges overdue for more than thirty days. On May 29th, 2014, Ms. [redacted] was again 90 days past due and Southwest Mobile Storage chose to begin the lien process. We mailed a copy of the lien via first class mail and registered mail to the only address we had on record for Ms. [redacted]. A copy was also emailed to her. We also emailed her seven times between April and June of 2014 and did not receive any responses. Additionally, we called the number her recent fax came from and Googled the number but we were still not able to reach her.
The lien expired on June 19, 2014 and we never heard from Ms. [redacted]. In accordance with [redacted] Title 33-1704 we were allowed to advertise her stored items for sale to the highest bidder. This ad was published in the [redacted] on July 18 & 25, 2014. No one bid on the contents of the container and it is still in our possession.
Ms. [redacted] can still pay us the amount of $709.42 and clean out her container. This balance is made up of rent from February 28 to October 10, 2014, a late fee of $85.00 and the cost of the legal ad of $98.65. This must be paid via credit card or certified funds. This offer is non-negotiable and the container must be emptied by October 10, 2014 at 3pm. Additionally, we require a $200.00 cash deposit (refundable once the entire unit is emptied and swept out).
Ms. [redacted] may contact our corporate office in Phoenix at 866-811-4484 to make the payment and schedule time to pick up her items. The items are stored in our Tucson yard and she would need to clean out the unit during normal business hours of Monday thru Friday 8am to 3pm.
Please let me know if you have additional questions or need any supporting documents regarding this issue.
Thank you
[redacted]