Agritax Solutions

Initial Business Response / [redacted] (1000, 8, 2017/07/24) */ I write in response to a letter received from the Revdex.com dated July 14th, citing issues with the insureds experience with Allcoast Insurance First, I would like to address the claim that we ignored the insureds callsWe try and take every call and return every message in a reasonable time frameIf the insured feels he did not get the service he deserves, we apologize and will review protocol with staffAlso, if the insured was to become a client again, in future situations, if he feels he is not receiving proper service, I would encourage him to request to speak to management or ownership Next, I would like to address the claim that we, Allcoast Insurance canceled the insureds' policyAllcoast, a brokerage cannot cancel any policyPolicies can be canceled by request and signature of the insured, or by the insurer for items such as failure to meet underwriting guidelines or missed paymentsAs per the legislation, the insured is notified of cancellation some days after the receipt of a registered letterWe receive copies of such cancellation letters as well, and always provide a courtesy call to ensure the insured is aware In terms of the cancelation cited by the insured in his complaint, the insured was cancelled for not providing a valid registration for a vehicle put on the policyEach vehicle change requires the insured to provide a valid registration in the insureds name within daysThis customer has made over such changes in months, and I think it is fair to say, any customer who makes such a large amount of vehicles changes in a small time would be well versed in this underwriting ruleAgain, as described above, the insured would also have received a registered letter notifying of the cancellation, and we would have followed up with a phone callMy only suggested solution would for the insured to come to the office to discuss this underwriting rule further for clarity purposes In terms of the claim of us taking cash for a "BS payment plan", this it is the payment plan provided by the insurerThe only way we take cash in this office is for customers paying for policies in-full; down payments for payments plans, or collecting NSF'sIn all cases, receipts are provided, and cheques are generated and recorded through our broker management system and issued to the insurerAny transaction with the insured can be easily tracked, and my suggested solution would be for the insured to come to the brokerage and review these transactions My final suggestion for the insured should he choose to open another policy with Allcoast is if he does not get the answers or the satisfaction with regards to any aspect of his policy, to report the inaction to management or ownershipI/we would like to hear about it and try to find a solution Thank you for expressing your concern, and the opportunity to respond and make suggestions BH

Initial Business Response /* (1000, 8, 2017/07/24) */
I write in response to a letter received from the Revdex.com dated July 14th, 2017 citing issues with the insureds experience with Allcoast Insurance.
First, I would like to address the claim that we ignored the insureds calls. We...

try and take every call and return every message in a reasonable time frame. If the insured feels he did not get the service he deserves, we apologize and will review protocol with staff. Also, if the insured was to become a client again, in future situations, if he feels he is not receiving proper service, I would encourage him to request to speak to management or ownership.
Next, I would like to address the claim that we, Allcoast Insurance canceled the insureds' policy. Allcoast, a brokerage cannot cancel any policy. Policies can be canceled by request and signature of the insured, or by the insurer for items such as failure to meet underwriting guidelines or missed payments. As per the legislation, the insured is notified of cancellation some 15 days after the receipt of a registered letter. We receive copies of such cancellation letters as well, and always provide a courtesy call to ensure the insured is aware.
In terms of the cancelation cited by the insured in his complaint, the insured was cancelled for not providing a valid registration for a vehicle put on the policy. Each vehicle change requires the insured to provide a valid registration in the insureds name within 30 days. This customer has made over 7 such changes in 8 months, and I think it is fair to say, any customer who makes such a large amount of vehicles changes in a small time would be well versed in this underwriting rule. Again, as described above, the insured would also have received a registered letter notifying of the cancellation, and we would have followed up with a phone call. My only suggested solution would for the insured to come to the office to discuss this underwriting rule further for clarity purposes.
In terms of the claim of us taking cash for a "BS payment plan", this it is the payment plan provided by the insurer. The only way we take cash in this office is for customers paying for policies in-full; down payments for payments plans, or collecting NSF's. In all cases, receipts are provided, and cheques are generated and recorded through our broker management system and issued to the insurer. Any transaction with the insured can be easily tracked, and my suggested solution would be for the insured to come to the brokerage and review these transactions.
My final suggestion for the insured should he choose to open another policy with Allcoast is if he does not get the answers or the satisfaction with regards to any aspect of his policy, to report the inaction to management or ownership. I/we would like to hear about it and try to find a solution
Thank you for expressing your concern, and the opportunity to respond and make suggestions.
BH