Agrola Garden Centre

Our policy is as follows: We make sure to sell only hardy trees to suite Alberta harsh weather, Upon the tree purchase, we make sure to ask the customer if he ever planted trees in Alberta before, if not, we make sure to illustrate briefly the right way to handle, plant, preserve, fertilize and insects treatment if it occurred Since our suppliers have no return or guarantee policy for live trees, we investigate the case and try to help our customer within our limits, based on case to case In your husband's caseHe bought the trees early season After one year he passed and asked for a replacement as ALL his trees did not make it through winterHe also acknowledged that he followed 100% the planting instructions we provided upon purchaseOur reply to judge this case is to investigate on site, we did, and found that he planted them straight on Clay and way out off specificationsI felt that he wanted to deceive us, and I refused to compensate any percentageHe threatened to make all necessary steps to varnish our name and credibility That is our policy and we stand by our policy [redacted] Agrola Garden Center

Our policy is as follows:
1. We make sure to sell only hardy trees to suite Alberta harsh weather,
2. Upon the tree purchase, we make sure to ask the customer if he ever planted trees in Alberta before, if not, we make sure to illustrate briefly the right way to handle, plant, preserve, fertilize...

and insects treatment if it occurred.
3. Since our suppliers have no return or guarantee policy for live trees, we investigate the case and try to help our customer within our limits, based on case to case.
In your husband's case. He bought the trees early season 2015. After one year he passed and asked for a replacement as ALL his trees did not make it through winter. He also acknowledged that he followed 100% the planting instructions we provided upon purchase. Our reply to judge this case is to investigate on site, we did, and found that he planted them straight on Clay and way out off specifications. I felt that he wanted to deceive us, and I refused to compensate any percentage. He threatened to make all necessary steps to varnish our name and credibility.
That is our policy and we stand by our policy. [redacted]
Agrola Garden Center