A.G.S. Tile and Stone Reviews (1)
11. Items of complaint: Set dates to show up and did not show up - no notice - no communication. laundry room was set uneven creating a tripping hazard entry stone was not sealed correctly - he didn't wipe off the black grout from the stone before he sealed - as a result the stone is blotchy. AGS didn't refund us for the replacement tile, didn't fix anything. the workers poured sealer on to the shower floor haparzardly when the y were sealing the walls.They didn't clean up and in fact sealed right over it.We requested that AGS fix it.We had to supply double the tile to do it over again.AGS didn't refund the cost of the tile. Poor workmanship on the glass mosaic and the shower niche. Uneven grout and joint lines. The pony wall - the tile was grossly set uneven.They reset it. master bathroom, they gouged the walls and the cabinet when they installed the marble surround.I requested thin set on the stone floor with stone base. They set it with 3/8" grout spacing and no stone base. The glass mosaic was set unevenly.They put grout on the joint where it met wood.When they did set the stone base they broke off one corner and inexplicably left it there. Kitchen island was cut wrong - they didn't read the sink template correctly.We had to buy another slab and send it over to AGS to have them recut it.AGS didn't refund the cost of the slab.The slabs were missed matched on the countertop, and the joints are crude - over 7/16" wide.AGS chipped the edges were you can visibly see them and they patched in with a darker color. Didn't finish the backsplash around windows. The fireplace was set sloppy - big gaps.One fourth had to be reset. Incorrectly set all the countertops. Didn't cut the plywood out for plumbing. Plumbers had to cut out afterwards to the risk of damaging the marble. 12. Remedy sought: We had stay on top of them, there was practically no over site in the field.[redacted] wouldn't return calls, text or emails from us and our contractor in an expedient manner, or not at all. He took off for a week vacation at a critical point not updated the owner on the job.Even when [redacted] became involved, there were countless unexplained delays. They set deadlines, and broke them without explanation. As a result we paid thousands more for hotel accommodations, and additional contractors fees because they had to come in afterwards and fix it, and the other contractors couldn't get in to do their job. We tried to talk it out with [redacted] and [redacted], we were very accommodating. We tried make a deal for a make good - they would set the kitchen backsplash for free (1400). But after hearing back from our other contractors on what a bad job AGS did, we didn't trust them to complete the job. We didn't request that paid for the extra tile (230) and slab(800), and we didn't request that they paid for extra three weeks in the hotel (3,360)l, and we didn't request that they paid the other contractors for their extra fees for having to do extra work because AGS shoddy workmanship (est 700). We stated that we would not pay 12% (2790) on the existing job, and they didn't have do the make good deal on setting the kitchen glass mosaic backsplash (1400).