AGT Lawn & Land

My employee *** went to *** house to give him a bid on trimming bushes and shrubs and mulching in his back yard. *** explained to *** that this would be a one time job and that if you wanted the plants to look their best all the time then you would need to get on a monthly trimming schedule. The one-time bid was for $902.60 to trim the bushes and shrubs and mulch. *** said he could not pay the half down that we require to put a customer on our schedule to have the work completed. *** asked if we could work out a payment plan with him. Both parties agreed that if *** paid us $250 now and agreed to a monthly payment of $78 a month until 12/2019 that we would put him on the schedule. *** agreed and paid us the $250 to get on our schedule. With the steepness of the hillside and all the rain we have received, we could not get to the trimming work part of the bid until 5/7/2019. *** and one other employee completed the trimming of the bushes and shrubs on 5/7/2019. The ground was still too wet for us to safely complete the mulch part of the bid. On 6/9/2019, I got a message from *** on the ***, where he was asking when the work on the hillside would be completed. He said the hillside is overgrown with vines and weeds and no mulch had been delivered yet. I responded that same day and told *** that I would contact *** and ask when he would be able to complete the mulching part of the bid. I explained that last time we were out there it was too wet on the hillside to safely put the mulch out. On 6/12/2017 *** and one other employee went out to *** house and completed the mulching part of the bid. On 6/24/2019, I get another message from *** saying that he sees that some work has been done but don't tell me that the work is completed because the hillside is overgrown with weeds and vines. I responded the same day and said that we cleaned up the hillside over a month ago and we just completed the mulch. I also said that with all this rain it is causing everything to grow back like it is still spring. I never heard back from ***. I then get a letter from the Revdex.com saying that *** filed a complaint against us. I am willing to resolve this ***er with *** by forgiving any remaining balance he owes us from the work being performed. I will not be giving a refund because as you have read we did the work per the one-time bid that he accepted and we went a step further to accommodate him with a payment plan. If there are any further questions please feel free to email or call me. Thanks

The 4 yards of mulch was put out by my two employees on the day I stated (6/12) in my last response. Per the contract 4 yards of oak bark mulch were delivered and installed for $440. The $440 includes the mulch and the labor of putting the mulch out. The hill was completed per the contract that *** signed. We agreed to work with *** when no one else would especially with the payment plan he needed. We performed the work per the contract and I will forgive the rest of his balance to get this issue resolved.