Regarding consumer case number [redacted] Good afternoon, We received this letter on September 20th, and as of October 10th, it has already been closedWe are a third party billing company for the Mercy Medical Group and have referred this case back to the office requesting the physician review the encounter and re-code as necessaryWe understand the situation and sympathize with the patient and we of course want to resolve the situation as much as she does, however, as a third party company we legally cannot make changes to what services the physician states he/she has rendered to the patientWe have been in active contact with the physician office and are awaiting a newly coded claim, assuming the physician agrees that the initial claim was incorrect, so that we can adjust our billing accordinglyWe have ceased collection efforts for this claim at this time and request that the Revdex.com and patient please allow additional time for review of this matter to a mutual satisfactionThank you [redacted] R [redacted] Coordinator, Professional Billing Services Mercy Medical Group Chicago & Mount Carmel Hospice Mount Carmel Health System | A Member of Trinity Health [redacted] .***@mchs.com | www.mountcarmelhealth.com
Regarding consumer case number [redacted] Good afternoon, We received this letter on September 20th, and as of October 10th, it has already been closedWe are a third party billing company for the Mercy Medical Group and have referred this case back to the office requesting the physician review the encounter and re-code as necessaryWe understand the situation and sympathize with the patient and we of course want to resolve the situation as much as she does, however, as a third party company we legally cannot make changes to what services the physician states he/she has rendered to the patientWe have been in active contact with the physician office and are awaiting a newly coded claim, assuming the physician agrees that the initial claim was incorrect, so that we can adjust our billing accordinglyWe have ceased collection efforts for this claim at this time and request that the Revdex.com and patient please allow additional time for review of this matter to a mutual satisfactionThank you [redacted] R [redacted] Coordinator, Professional Billing Services Mercy Medical Group Chicago & Mount Carmel Hospice Mount Carmel Health System | A Member of Trinity Health [redacted] .***@mchs.com | www.mountcarmelhealth.com