Regardless of the statement that the
customer “did not recall” the Terms and Conditions of both AFPA and AFFIRM, this is not a reasonable cause for a refund. However, in order to avoid further disagreement, AFPA has requested that AFFIRM, the financing company the customer used to purchase the program, refund this customer in full Please see screen shot below indicating this refundReturn shipment of materials is not required Customer had initiated her contact on the AFPA Website Jan 21, 2017, again on Feb 13, and the enrolled Feb 28, Customer enrollment was serviced in a timely fashion Enrollment Agreement and Terms & Conditions are clearly stated in footer of each web page, in addition to the check out pageCustomer received numerous emails immediately after enrollment on 2/28/ One email confirmation of her enrollment from AFPA, a text message from AFFIRM confirming her payment schedule, another email from AFPA with her course instructions and attachments, all prior to her shipment of materials being mailed to herMore importantly this customer failed to mention to you that she enrolled in the AFPA Certification program through a 3rd party finance company called AFFIRM AFFIRM has a Terms & Conditions policy that is mandatory and must be agreed to prior to being approved for the funds to purchase and enroll in the AFPA Certification program Once a customer is approved they are redirected to the AFPA site to complete their purchase Therefore this customer had to agree to both AFPA & AFFIRM Terms and Conditions prior to successfully completing the enrollment process Furthermore, as a Merchant of Affirm, AFPA Terms and Conditions and Enrollment Agreement are supported by AFFIRM as we are the Merchant*** More importantly this customer failed to mention to you that she enrolled in the AFPA Certification program through a 3rd party finance company called AFFIRM AFFIRM has a Terms & Conditions policy that is mandatory and must be agreed to prior to being approved for the funds to purchase and enroll in the AFPA Certification program Once a customer is approved they are redirected to the AFPA site to complete their purchase Therefore this customer had to agree to both AFPA & AFFIRM Terms and Conditions prior to successfully completing the enrollment process Furthermore, as a Merchant of Affirm, AFPA Terms and Conditions and Enrollment Agreement are supported by AFFIRM as we are the Merchant***
The AFPA error of including a previous email thread to this customer was an error Please refer to the Confidentiality Notice that appears in all company signature lines: CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information or otherwise be protected by lawAny unauthorized review, use,disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Regardless of the statement that the
customer “did not recall” the Terms and Conditions of both AFPA and AFFIRM, this is not a reasonable cause for a refund. However, in order to avoid further disagreement, AFPA has requested that AFFIRM, the financing company the customer used to purchase the program, refund this customer in full Please see screen shot below indicating this refundReturn shipment of materials is not required Customer had initiated her contact on the AFPA Website Jan 21, 2017, again on Feb 13, and the enrolled Feb 28, Customer enrollment was serviced in a timely fashion Enrollment Agreement and Terms & Conditions are clearly stated in footer of each web page, in addition to the check out pageCustomer received numerous emails immediately after enrollment on 2/28/ One email confirmation of her enrollment from AFPA, a text message from AFFIRM confirming her payment schedule, another email from AFPA with her course instructions and attachments, all prior to her shipment of materials being mailed to herMore importantly this customer failed to mention to you that she enrolled in the AFPA Certification program through a 3rd party finance company called AFFIRM AFFIRM has a Terms & Conditions policy that is mandatory and must be agreed to prior to being approved for the funds to purchase and enroll in the AFPA Certification program Once a customer is approved they are redirected to the AFPA site to complete their purchase Therefore this customer had to agree to both AFPA & AFFIRM Terms and Conditions prior to successfully completing the enrollment process Furthermore, as a Merchant of Affirm, AFPA Terms and Conditions and Enrollment Agreement are supported by AFFIRM as we are the Merchant*** More importantly this customer failed to mention to you that she enrolled in the AFPA Certification program through a 3rd party finance company called AFFIRM AFFIRM has a Terms & Conditions policy that is mandatory and must be agreed to prior to being approved for the funds to purchase and enroll in the AFPA Certification program Once a customer is approved they are redirected to the AFPA site to complete their purchase Therefore this customer had to agree to both AFPA & AFFIRM Terms and Conditions prior to successfully completing the enrollment process Furthermore, as a Merchant of Affirm, AFPA Terms and Conditions and Enrollment Agreement are supported by AFFIRM as we are the Merchant***
The AFPA error of including a previous email thread to this customer was an error Please refer to the Confidentiality Notice that appears in all company signature lines: CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information or otherwise be protected by lawAny unauthorized review, use,disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]