AHC Appliance Corp.

Review: I originally ordered a paid $2810.26 (via credit card) for a Samsung washer and dryer back in December of 2013- Although after many months of delays they admitted they could not deliver the items.

So in February of 2014 I agreed to accept a Whirlpool washer and dryer at the price of $2233.03 (a difference of $577.23) However that did not actually deliver until March of 2014.

Then I had to chase after them to get my refund- Finally after many many emails, I finally received a check at the end of June 2014, but the amount of the refund was wrong. They only sent me $462.72, but owed me $577.23

(I have emails from them detailing that the amounts I am stating are correct)

That means they still owe me $114.51Desired Settlement: I want the $114.51 they owe me.

Business

Response:

The matter that [redacted] continues to pursue was resolved. We issued him a refund check and clearly stated how the refund amount was calculated. [redacted] was given a quote for the items he chose to purchase. However, other fees were accrued that [redacted] is not taking into account. Again, we clearly sent a detailed invoice with all the charges pertaining to his purchase. [redacted] also involved [redacted]s and the matter was settled in AHC's favor. We are a small business that offers our customers individual attention. We pride ourselves in the fact that we value our customers and regard their patronage as continued success.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The merchant is now wrongfully claiming and applying additional unauthorized charges that were supposed to have been included in the original price quoted. And at no point during the transaction was I ever made aware or approve of any additional charges.

Additionally the merchant references my attempt to have [redacted]s resolve the issue and that [redacted] sided with them. That is correct. [redacted] did NOT find in their favor, they just could not help beyond making an inquiry on my behalf, because my request was outside the parameters of the cardholder/merchant time-frame agreement, which governs the time to file complaints.

Looking back- it seems clear now that the merchant deliberately delayed not only their email responses, but also purposely held off on sending me an incomplete partial refund, knowingly aware that based on the aforementioned time-frame, I would be without any recourse through the credit card company.

My claim is factual and valid. The merchant is being dishonest in their recounting of what transpired and what they have done and are doing now is dishonest, unethical, and unfair.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The refund that [redacted] received was for a piece that he refused because the appliance was too big. The fact is that the customer ordered the wrong piece. He reordered the correct size and we refunded him the difference in price less the fees for this transaction. These additional fees would not have been in the original quote. [redacted] was made aware verbally of the additional charges and fees. Again, his final invoice clearly justifies all cost and charges. As far as delays in processing, we have in store procedures that must be finalized before a final refund can be drafted, especially when we have to return an item to the original manufacturer.

Once again, all this considered, the purchase transaction and refund were basic procedure and satisfied accordingly.

Thank you again,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The delivery fee was included in their quoted pricing and I was never notified verbally or otherwise of any additional costs.

That said- even if I were to consider paying any additional costs, (to take back the first machine) it would have to be a fair and reasonable price, agreed to in advance.

They cannot after the fact decide to just impose a charge upon me and "take my money".

That is not moral, ethical, or legal.

Had the person in charge of making this decision there had the courtesy and decency to call and explain any of their reasoning to me previously- I'm sure we could've reached an amicable agreement.

However on principle, I refuse to let anyone just steal or take my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,