American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated April 13, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached an amicable resolution to her satisfaction ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully,Tracey H [redacted]
I am rejecting this response because:I contacted Revdex.com because I hoped that this would push then along in there process of the claim I filed almost a year ago! ARS doesn't pride themselves on excellent customer service, if they did they wouldn't have let such a liable man to there company into my home an allowed him to destroy so much of my personal property an they have tried denying it an even accused me, how is that great customer service? ARS is still trying to wiggle there way out of it, even last week, asking for pictures from the outside crackhello? its buried 10ft belowthey keep prolonging this an dragging it outits been almost yearadmit the fault, get it over with, apologize for the horrible job you guys did you my backyard that still needs done by the way! pay up so I can fix it properly! ITS TIME TO PAY UP, STOP WASTING TIME! I need things fixed before they come more of a problem! ARS an its insurance has had more then enough time to settle thisTIME TO SETTLE! I wanna be done with ARS for good!next step is taking it to ABC on your side an putting it out there on the news if this isn't settled extremely soon!Ive had enough! Regards, [redacted] ***
American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated April 13, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached an amicable resolution to her satisfaction ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully,Tracey H [redacted]
I am rejecting this response because:I contacted Revdex.com because I hoped that this would push then along in there process of the claim I filed almost a year ago! ARS doesn't pride themselves on excellent customer service, if they did they wouldn't have let such a liable man to there company into my home an allowed him to destroy so much of my personal property an they have tried denying it an even accused me, how is that great customer service? ARS is still trying to wiggle there way out of it, even last week, asking for pictures from the outside crackhello? its buried 10ft belowthey keep prolonging this an dragging it outits been almost yearadmit the fault, get it over with, apologize for the horrible job you guys did you my backyard that still needs done by the way! pay up so I can fix it properly! ITS TIME TO PAY UP, STOP WASTING TIME! I need things fixed before they come more of a problem! ARS an its insurance has had more then enough time to settle thisTIME TO SETTLE! I wanna be done with ARS for good!next step is taking it to ABC on your side an putting it out there on the news if this isn't settled extremely soon!Ive had enough! Regards, [redacted] ***