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AHIT Reviews (13)

Terrible platform
I paid a lot of money for this course 20 hr mortgage.
The platform does not work. If it takes 10 seconds to read something, the system makes you stay on the page for example for 4 minutes. During that time the system resets and logs you out due to inactivity, and you lose the time. I spent 6 hours getting one hour done.

Furthermore, this is not a real course, it is a bunch of "pages" you click through, which if were a single page, would be a very simple read with quizzes. They spread it out to make it seem like a real course. The instructors are petty and a waste of time.

Very bad platform, I will NEVER use this company again.

+2

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please see the attached October 22, 2015 letter from our company to Mr. [redacted].We don’t sell lifetime licenses.  I suspect what Mr. [redacted] heard was someone from AHIT telling him that even though the HomeReport software would soon be unsupported, he would continue to have appropriate software...

indefinitely.  And that is true.The re-write of our software was necessitated by significant changes in the coding for IOS and Android operating systems.  HomeReport would continue to operate on those systems only until a user updated his or her operating system software.  As anyone who owns an Apple product knows, operating system software updates come regularly.  Therefore, AHIT needed to rewrite its software and create InspectIT to be responsive to these updates.  But our users who bought HomeReport during the same timeframe as Mr. [redacted] were not and are not charged a fee for their license to use the newer InspectIT.  It’s automatic; only the cloud-based application requires an additional fee.We have invited Mr. [redacted] to work with our customer service and [redacted], [redacted].  We have yet to hear from him, but we responded to his complaints with the states of [redacted] and [redacted] less than two weeks ago.

From: [redacted] Sent: Monday, November 16, 2015 3:31 PMTo: '[redacted]>Subject: Your complaints with the states of [redacted] and [redacted] and the [redacted] Revdex.com Dear Mr. [redacted], Please contact me to discuss your complaints.  I think we are talking past each other and therefore I think it would be worth you and I discussing the matter over the phone. Just to clarify, no one with AHIT is asking that you make any additional payments.  You purchased software in May 2014 that, because of changes with the IOS and the Android operating systems, can no longer be supported.  BUT—and this is a huge BUT—you still have a license to use our updated software WITHOUT any additional fee. I look forward to your call. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The company has not been fair to me and is hiding behind an unfair refund policy. AHIT failed to disclose to you that I never enrolled in their on line classes. What would be wrong and even difficult for AHIT to cost the part of the course that I attended and issue me a refund of a portion of my $3000. My point is simply that I did not benefit from the $3000 that was paid to AHIT and the company should do what is fair. 
Regards,
[redacted]

Dear Sir or Madam,This a response to Mr. [redacted]'s most recent email.First, we agree we did not disclose that Mr. [redacted] didn't enroll in our online class.  It is not at all relevant to the dispute.  We did explain that Mr. [redacted] failed to attend 4 days of class, which should suggest to anyone reading our note that Mr. [redacted] had enrolled in a live class.Second, our Refund Policy is entirely fair.  AHIT undertakes considerable effort and bears considerable expense to host the classes.  If someone fails to attend, AHIT still has to bear the expense of the class.Finally, AHIT has offered to let Mr. [redacted] attend another class to complete his training.  Mr. [redacted] has not accepted this offer.  AHIT will not be refunding any portion of Mr. [redacted]'s enrollment fee.Sincerely,[redacted]

AHIT sent this email 12/4/15 and remitted payment of refund via check on 12/11/15, which was received in [redacted], on 12/15/15. Thank you for all your help,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] has completed a total of 15 minutes out of our 120 hour online course.  Our call records show no missed calls or unanswered messages from Mr. [redacted], nor any calls at all for that matter.  He signed up in September of 2016, had access to the course for the 6 months that he...

purchased and expired in March 2017.  Mr. [redacted] has made no attempt to request an extension to complete the program.Finally, our company is still very much in existence.  No employee ever communicated to Mr. [redacted] that we are going out of business.We have left a voice message for Mr. [redacted] and are awaiting his response.

This issue was resolved with the customer.

Review: On May 19, 2014, I purchased a "lifetime" license to AHIT's software, Home Report, for use in my home inspection. The cost was $899, including some paper materials I didn't ask for nor have the opportunity to turn down. AHIT may claim the actual cost was lower, but I wasn't given any lower-priced options, because I would have taken them.

On July 29, 2014, AHIT emailed the following announcement, "As a current user of AHIT’s Home Report Inspection Reporting Software, this communication is to let you know that as of December 31, 2014, AHIT will no longer be able to support the Home Report Inspection Software due to the resources required to support the new InspectIT Software."

Thus, I was sold a "lifetime" product in May that would begin to fail for me in January, less than eight months later.

When I contacted AHIT about a refund, they offered me an ongoing lease, after I had already forked over $899: "So at this point if you switch to the inspectit app it will be free for the next 15 months, then after that it will be $349/yr or $39/mo. This is app only if you go to cloud we will waive the upgrade fee since you purchased it in the past year, then it will be 499/yr. or $49/mo. After 15 months."

This is completely unacceptable and dishonest. No reasonable "lifetime purchase" lasts for eight months. I liked my training from AHIT, but their customer service on this issue has been lower than poor.

Thank you for your help.Desired Settlement: I am asking for a full refund.

Thank you!

Business

Response:

Please see the attached October 22, 2015 letter from our company to Mr. [redacted].We don’t sell lifetime licenses. I suspect what Mr. [redacted] heard was someone from AHIT telling him that even though the HomeReport software would soon be unsupported, he would continue to have appropriate software indefinitely. And that is true.The re-write of our software was necessitated by significant changes in the coding for IOS and Android operating systems. HomeReport would continue to operate on those systems only until a user updated his or her operating system software. As anyone who owns an Apple product knows, operating system software updates come regularly. Therefore, AHIT needed to rewrite its software and create InspectIT to be responsive to these updates. But our users who bought HomeReport during the same timeframe as Mr. [redacted] were not and are not charged a fee for their license to use the newer InspectIT. It’s automatic; only the cloud-based application requires an additional fee.We have invited Mr. [redacted] to work with our customer service and [redacted]. We have yet to hear from him, but we responded to his complaints with the states of [redacted] and [redacted] less than two weeks ago.

Business

Response:

From: [redacted] Sent: Monday, November 16, 2015 3:31 PMTo: '[redacted]>Subject: Your complaints with the states of [redacted] and [redacted] and the [redacted] Revdex.com

+1

Review: I enrolled in an online training with the company and I deposited $800 and took out a loan of $2500 with TFC to pay the balance with AHIT. I became ill for 2 days and also missed 2 days due to a death in my family. I requested from the company AHIT, that I am withdrawing from the course and, ask that I not be charged for the entire course and the balance be returned to TFC. The company is refusing. This is so unfair and dishonest of the company in my opinion. All I am asking that I not be charged for a benefit I did not receive .Desired Settlement: That AHIT not charge me for the portion of the course I did not use and that AHIT return a reasonably amount of the loan to TFC.

Business

Response:

Dear Ms. [redacted], Thank you for allowing us respond to this complaint. Mr. [redacted] attended six of 10 days of our live class in North Carolina. As he indicated in his complaint, he missed four days of class. Mr. [redacted] then contacted AHIT after the class concluded to attempt to get a refund. Before he started the class, Mr. [redacted] received a copy of the attached Refund Policy. In keeping with our Refund Policy (and like any other school or educator), we do not provide refunds for students who attend only a portion of our classes. AHIT was very transparent with Mr. [redacted] regarding our policy. AHIT has already offered Mr. [redacted] the opportunity to attend another class of ours to make up for the days he missed. That offer stands, though Mr. [redacted] has not accepted. AHIT has been neither dishonest nor unfair with Mr. [redacted]. On the contrary, AHIT provided Mr. [redacted] with a Refund Policy and went above and beyond by offering him the opportunity to attend a different class. No business could operate under the policy Mr. [redacted] appears to advocate and while AHIT strives to provide the very best student experience, we will continue to follow our fair and open refund policy. Again, thank you for the opportunity to respond. Please do not hesitate to contact me with any questions. Sincerely, [redacted]

Consumer

Response:

I purchased a CA Real Estate licensing course after attending a Keller Williams open house. The course was advertised with the option to complete it within 1 year, but they only gave me 6 months. I have several problems logging in to the courses and to use the ebooks. I think I got ONE reply from them in all of my efforts to contact them.

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Description: Training Programs, Real Estate Schools, Vocational Rehabilitation Services (NAICS: 624310)

Address: 20225 Water Tower Blvd Ste 400, Brookfield, Wisconsin, United States, 53045

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