AHMC Anaheim Regional Medical Center

January 2, 2015Revdex.comRe: [redacted] This letter is in follow up to the concern you have regarding costumer: [redacted] .Ms [redacted] ’ concerns were sharedwith the Interim Director of Health Information Management (HIM)Review of ourdocumentation indicates our HIM Department received a patient request signed bythe patient in April of of which pages were released to [redacted] asstated on the requestOur HIM Department then received a second request forrecords for Ms [redacted] ’ visit in May of This time the release was a typedletter and not HIPAA compliantThe HIM staff also received multiple callsfrom a gentleman demanding the patient’s recordsMultiple attempts were madeto explain to explain to this gentleman the process of obtaining the records.As the letter sent was not HIPAA compliant and the previous release signedcannot cover an admission after the date, the HIM Department sent the medicalrecord release form twice via mail to Ms [redacted] without responseWe have senta 3rd request via registered mailI want to thank you for allowing usto respond to your concerns regarding [redacted] Our aim is to provide thehighest quality care to our patients and communityI believe this will bringresolution to your concernsIf you have any further questions you can contactme at the number below.Sincerely, [redacted] ***Patient Liaison ManagerAnaheim Regional Medical Center714-999-

January 2, 2015Revdex.comRe: [redacted]This letter is in follow up to the concern you have regarding costumer: [redacted].Ms. [redacted]’ concerns were sharedwith the Interim Director of Health Information Management (HIM). Review of ourdocumentation indicates our HIM Department received a patient...

request signed bythe patient in April of 2013 of which 17 pages were released to [redacted] asstated on the request. Our HIM Department then received a second request forrecords for Ms. [redacted]’ visit in May of 2014. This time the release was a typedletter and not HIPAA compliant. The HIM staff also received multiple callsfrom a gentleman demanding the patient’s records. Multiple attempts were madeto explain to explain to this gentleman the process of obtaining the records.As the letter sent was not HIPAA compliant and the previous release signedcannot cover an admission after the date, the HIM Department sent the medicalrecord release form twice via mail to Ms. [redacted] without response. We have senta 3rd request via registered mail. I want to thank you for allowing usto respond to your concerns regarding [redacted]. Our aim is to provide thehighest quality care to our patients and community. I believe this will bringresolution to your concerns. If you have any further questions you can contactme at the number below.Sincerely,[redacted]Patient Liaison ManagerAnaheim Regional Medical Center714-999-3917