In response to your second letter...You had called us back on January 23rd and requested us to come out on the 24th due to no heat againOur service tech was to your house first thing in the morning and found of your pumps not working, he is recommending you replace the pump that is not working in order for your unit work properlyOur Tech also found the display panel not working, reset and got it up and running for youIt is the recommendation of our service tech that the board/panel be replaced due to it being corroded from the mouse urineYour system was running when we left, but we feel it will continue to be an issue with out replacing these two partsWe feel we have done everything we can get your system up and running with the least amount of expense to youWe reduced your first bill by not charging for a couple of the calls as well as giving you a 10% discount for your inconvenience for a total $($in not billed labor and $10% discount)Like we have stated before, your unit had all the wires chewed up by mice as well as urine and fecal matter on the inside including boards, wires that were exposed which is a large reason why you are still having issuesThis last call our tech spent another hours working on your unit to get it running and we do understand your frustration, but we feel we have done everything in our power to get you heat
In response to your second letter...You had called us back on January 23rd and requested us to come out on the 24th due to no heat againOur service tech was to your house first thing in the morning and found of your pumps not working, he is recommending you replace the pump that is not working in order for your unit work properlyOur Tech also found the display panel not working, reset and got it up and running for youIt is the recommendation of our service tech that the board/panel be replaced due to it being corroded from the mouse urineYour system was running when we left, but we feel it will continue to be an issue with out replacing these two partsWe feel we have done everything we can get your system up and running with the least amount of expense to youWe reduced your first bill by not charging for a couple of the calls as well as giving you a 10% discount for your inconvenience for a total $($in not billed labor and $10% discount)Like we have stated before, your unit had all the wires chewed up by mice as well as urine and fecal matter on the inside including boards, wires that were exposed which is a large reason why you are still having issuesThis last call our tech spent another hours working on your unit to get it running and we do understand your frustration, but we feel we have done everything in our power to get you heat