Ahuva.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The owner, ***, is a liar I called this order in, so for him to threaten a fee for no reason is ridiculous and absurd I would be happy to refer to his e-mails He only offers to do a full credit if I rescind my complaints for his abrupt and irresponsible behavior This is not the first internet complaint of this person He is apparently very unreasonable and from the moment I simply tried to reverse a transaction within a period of minutes, first calling and then e-mailing, he was nothing but threatening, irrational and unprofessional Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We shipped this order exactly as described onlineWhen it arrived broken, we offered to replace it with a new one at no charge as per our policyCustomer refusedWe then went beyond protocol and offered a different menorah of choice free of chargeCustomer chose a more expensive one and we shipped that too, beyond our call of duty - no questions askedCustomer claimed this one too arrived broken , and just resolved to let it beSo we left it at that and provided customer a courtesy coupon codeTo our surprise, this complaint surfacedAs a side note: Per our return policy seasonable items are non returnable & broken items replaced at no chargeWe gave no run around , we simply stated it was shipped regular air mail and not express since that was the shipping option customer paid initiallyWe honor our policy, yet customer reads only the portion of policy she wants, ignoring our replacement policy for a damaged itemI don't know what 'different emails' from different people' was received since I am the only customer service rep and reviewed ALL emails which is consistent with aboveWe responded promptly usually same day to all emailsIn any case, we stand to honor our policy and beyond and re-ship even a 3rd one totally free on our account if customer agrees to remove this complaintI don't think any company in our industry would offer thatLet us knowSincerely ahuva.com

This order was delivered over months agoWhy is it being complained about now ? After digging up the history we found we confirmed these kippahs delivered fully correctCorrect material in quality Mesh, correctly spelled and printed , correct colors of Red and GreyWe even extended as an exception to allow to mix colorsAS you can see it has come back to haunt us and be a pain in the butt History showed the customer complained about color but now made up a new excuse since the color argument didn't hold waterThe skull cap is $and shipping $from Mexico It cost more than the ordered product itself.Attached are photos of the skull capsSo the photo says it allIt's very clearWe were so accomodating to this customer , we even provided our factorie's direct contact email to resolve The factory owner later complained to us they will not tolerate dealing with this nonsenseSamples are never sentKippahs are custom printed and clearly non returnable or refundableOur policy page couldn't be clearer and we explained it to the customer numerouslyThis complaint should be dismissed immediately

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have ALL the correspondence (emails) with regards to both orders and both items arriving damaged I have offered several times, per the emails, to return the broken items, Ahuva told me I could use adhesive (glue) to mend them or soldering for the second one The second menorah is not solid copper metal, but some kind of composite metal Whatever it is, a branch was broken They said they could not take back the menorahs They have told me I could exchange them for the exact same thing, but had I of known they were plastic and something else other then solid metal originally, I would not have ordered them As I said, I can provide emails to support my remarks All I want and have ever wanted was a full refund AND to return these damaged menorahs back to Ahuva AND I would pay shipping to return them That seems completely fair to me Every other company I have dealt with in person or online will do that The first menorah was $and then I had to pay an extra $for the other one I can't imagine that if someone bought something and it was broken that the seller would not refund or replace the item If Ahuva wants to replace the menorah with one that is not broken, then that will be fine with me, however, I would much prefer to return the menorahs at my expense, in the box so they can see the damage AND to also receive a refund of $which is $for the first one and another $I paid to get the second one I got the second one because the website says it is "nickel or copper." I guess they mean the color because I don't believe solid nickel or copper would break that easily.In an email dated June [redacted] from Ahuva, someone named Josh says: " [redacted] **." "That's it" what does that mean? I have offered more than once to return them at my expense for a full refund and am still happy to do so Thank you Let's please get this resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I disagree with the retails account of the situationI placed the order on November **My credit card was charged on November [redacted] for the item that was never shipped to meI emailed the company on November [redacted] inquiring about my purchaseNo responseI then called them on November ** and was told to email on Monday December *I contacted them directly and was finally told the item was on back orderPlease keep in mind my credit card was charged for an item they not only did not send me but did not have in stock! I then picked a different item and told them I needed on December * for my daughter's bat mitzvah on December * At that time the retail store should have sent the item over night at their expense but did not do soI did receive the item on December * [redacted] left the package at my house while I was at workThe package could not be rejected as it did not need my signature so how was I suppose to reject the itemI have email exchanges from Ahuva that clearly documents the inappropriate behavior of this companyI contacted my credit card company as well and filed a dispute since I was charged for an item that Ahuva not only did not have in stock at the time of purchase nor did they notifiy me but had no intention on mailing me the itemIf you need documentation of my attempt to deal with Ahuva I would be happy to provide you that informationI will be mailing back the item; however I worry that the company will not refund me the money as they charged me for an item that was not even in stock In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] , We have been very patient with you, repeatidly explaining over and over how you did not follow instructions and sent back without notice and improperly marking the package value not as a returnYou sent it back totally against policy and procedure as you did with this Revdex.com complaintYou deliberately avoid the truth and responsibilityAs per the email (attached) I've shared with you after weeks of trying to release the package , that was marked with a $valueI provided courier company documents of all kinds, and creatively thinking how to avoid the charges you've caused by your oversight and could notThe release charge shown is ILS = $which too you are being dishonest I'm tired of explaining and receiving the same old avoidances from youYou failed to do anything and blame usI think it's clear to all including Revdex.comI don't want to respond to these notices any furtherYour order has been an extreme loss and waste of timeOnly you are left to blame and now release the package Next time you can consider being and notify us without causing all this harrassment

As per our many emails to youThe package [redacted] can be seen delivered online at DHL.comHere is the direct link [redacted] It was delivered and signed over a week ago !Please remove this complaint.Thank You

We refunded the customer the same day in full and notified her as suchSo this is completely falseAttached proofWe provided on time delivery guarantee or full refundCustomer received full refund even after we shipped then slanders us online ? Attached is our email proof which clearly shows how polite and patient we were in the face of threats, refusal to pay , slander, now liesWe guaranteed on time delivery as promised and requested only $Customer agreed but never remitted payment as promisedThen customer changed her mind and did not want to pay for shippingWe explained it was not shipped earlier due to Jewish holidays but she kept complaining it was enough time.So we politely explained it again so she felt it was condesendingTo avoid delays, we shipped it out nonethelessSuddenly, the customer demanded refund after we shippedWe explained it was shippedShe didn't careSo we 'caught the package' and FULLY REFUNDED SAME DAY OCT *Throughout, the customer has been slandering us online and threatened usAs you can see we not only guaranteed on time and did ship, we pulled the package and refunded fully ! Now the customer lies we refused to refund ???

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will refrain from responding to the errors in Ahuva's response to the Revdex.com about their behavior except to say that they are either badly misinformed as to their own actions or not telling the truthI will note that I have a full record of emails and phone calls that backs up my position and claimsAfter I personally informed Ahuva by email that I had made a complaint to the Revdex.com, I received an extremely aggressive response from Customer Service that they would now provide me a refund but ONLY if I ship the Tallit to Israel, which I will do this week upon the completion of the Jewish holiday and my daughter's bat mitzvahUntil I receive a FULL refund I do not consider this matter resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

NEW PACKAGE TRACKING NUMBER *** going out to the POST on Sunday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** ***
*** ***
***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** ***
*** *** * *** On November ** 2017, I registered a complaint with the Revdex.com against AHUVA.comThe matter has been resolved and I have received a refund as requestedPlease update /close the case and contact AHUVA.com , business ID# *** Thank you*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The item that was ordered in January was a prayer shawl for a Bar Mitzvah I was told that I would receive the item weeks after it was ordered After repeated attempts to contact the company with no response I was forced to order an additional prayer shawl from a different company I have now paid for prayer shawls In addition the prayer shawl ordered from this company was missing items (a head covering and clips) and still have not been sent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

The customer has called us not once but numerously over the course of the last few weeks asking many questions on a basic orderWe finally took the order yesterday painstakingly slow with numerous meticulous detailsThe next day, customer emails to cancel, then calls numerously nagging it be done
immediatelyApparently, his wife told him he could save a few pennies elsewhereWe responded politely with clear reprecussions of a cancellation and a link to our online policy page as suchWe have been very clear, honest and politeCustomer doesn't like it, slams down on the phone when he hears what he doesn't like We lose money on orders like this and it's a major hassle and disturbanceWe rather not have any orders at all like thisIt's a major waste of our time, energy, and resourcesThe customer is ignorant to our processes, logistics and costs and we don't need to explain it again. We went so far as to offer a discount to match any price SO customer changes his mind and says wants another productSo we too, bend and offer to change the substance of the order at no chargeShort of any further excuses, customer slams down the phone. Obviously, this complaint is absurd, and just a venting customer who can't come to terms with policy, and obviously very indecisive as shown by weeks to place the order after numerous calls to ask questions. We all understand there are people as such, and there is nothing that can be doneThe least you can do is recognize it, and remove this complaint. We don't want to deal with this absurdity, so we'll gladly credit the customer even in full at our loss - once this complaint is removed

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We refunded the customer the same day in full and notified her as suchSo this is completely falseAttached proof. We provided on time delivery guarantee or full refundCustomer received full refund even after we shipped then slanders us online ? Attached is our email proof which
clearly shows how polite and patient we were in the face of threats, refusal to pay , slander, now lies. We guaranteed on time delivery as promised and requested only $Customer agreed but never remitted payment as promisedThen customer changed her mind and did not want to pay for shippingWe explained it was not shipped earlier due to Jewish holidays but she kept complaining it was enough time.So we politely explained it again so she felt it was condesendingTo avoid delays, we shipped it out nonetheless. Suddenly, the customer demanded refund after we shippedWe explained it was shippedShe didn't careSo we 'caught the package' and FULLY REFUNDED SAME DAY OCT *Throughout, the customer has been slandering us online and threatened usAs you can see we not only guaranteed on time and did ship, we pulled the package and refunded fully ! Now the customer lies we refused to refund ???

Please return the prayer shawl that arrived on time and we'll refund your order as a full company courtesyPlease send us the tracking number for returnContact us via email to *** for our address and reference your order ID missing in your response. Close this complaint so we can proceed with your return and refund. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have ALL the correspondence (emails) with regards to both orders and both items arriving damaged. I have offered several times, per the emails, to return the broken items, Ahuva told me I could use adhesive (glue) to mend them or soldering for the second one. The second menorah is not solid copper metal, but some kind of composite metal. Whatever it is, a branch was broken. They said they could not take back the menorahs. They have told me I could exchange them for the exact same thing, but had I of known they were plastic and something else other then solid metal originally, I would not have ordered them. As I said, I can provide emails to support my remarks. All I want and have ever wanted was a full refund AND to return these damaged menorahs back to Ahuva AND I would pay shipping to return them. That seems completely fair to me. Every other company I have dealt with in person or online will do that. The first menorah was $and then I had to pay an extra $for the other one. I can't imagine that if someone bought something and it was broken that the seller would not refund or replace the item. If Ahuva wants to replace the menorah with one that is not broken, then that will be fine with me, however, I would much prefer to return the menorahs at my expense, in the box so they can see the damage AND to also receive a refund of $which is $for the first one and another $I paid to get the second one. I got the second one because the website says it is "nickel or copper." I guess they mean the color because I don't believe solid nickel or copper would break that easily.In an email dated June ** from Ahuva, someone named Josh says: "** *** ** *** *** ** *** *** *** *** * *** ** *** ** * *** *** *** *** * *** *** ** *** *** *** ** *** *** *** *** **." "That's it" what does that mean? I have offered more than once to return them at my expense for a full refund and am still happy to do so. Thank you. Let's please get this resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above