AHW, LLC

I placed a claim 7 weeks into my contract for a noise in my fridge. They sent out a technician who wrote it up as a failed compressor. AHW denied the claim calling it a preexisting condition. Under their logic any claim made would be preexisting. I then canceled my membership immediately, that was back in February I am still waiting for my refund as of April 15th. Do not spend a dime with this company they are a fraud.

Our air conditioner went out on Friday night with temps in 90s ! We found someone on our own and paid out of pocket for new a/c! They mis advertise their hours!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTthe lesson here is do not do an additional $fix without contacting the customer first for prior and then act put of because there was a complaint filed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Tthe lesson here is do not  do an additional $500 fix without contacting the customer first for prior and then act put of because there was a complaint filed.

To Whom It May Concern:   This letter is in response to ID [redacted], which was resolved with the customer on May 4, 2017.  An estimate was given to the customer to repair his John Deere 322 lawn and garden tractor, per his request.  As with any estimate there can be unforeseen issues,...

which was the case with this repair.  After replacing the obvious problem with the coils, it was determined the spark control module was not functioning properly and caused the coils to fail.  There is no diagnostic procedure to test the spark control module, so this could not be included in the estimate.  If the spark control module was not replaced the machine would still not function and the customer would have spent $450 to have a machine that would still not run.  After installing a new spark control module, the machine operated properly but the final bill was more than the estimate we gave the customer.  The customer called on May 4th to see if the machine had been repaired.  Upon explaining the repairs done to the machine the customer stated he could not pay the total amount of the bill and would have to pay the remaining balance at a later date.  It is company policy that the bill must be paid in full before any equipment is returned.  The customer did not ask us to make any adjustments to the bill during this phone call.  We first learned about the issue through a Facebook review and an email sent to the contact us link on our website that was forwarded to us.  Upon receiving the email, we immediately contacted the customer.  We offered to credit back the $500 paid, remove the new parts that were installed, and return the machine to him with no charge.  This would allow him to have no bill and he could purchase a new machine.  The customer declined this option but wanted to split the remaining unpaid balance.  We agreed to his offer to resolve the problem.  I believe all of this could have been avoided if he would have contacted us first.  If you need any other information, please feel free to contact me at 217-935-8558.  Thanks [redacted]