A.I. Friedman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There are several inaccuracies of A.I Friedman's response to my original complaint.1) I opted to purchase ready made frames and materials at the suggestion and recommendation of a sales associate. 2) A.I Friedman failed to also mention that part of my complaint not only addressed the sub par quality of the plexi glare, but also the fact that they cut my painting in the incorrect spot to make it fit and that the wiring on the back came apart resulting in the frame falling off my wall and breaking at a later date 3) When I brought the issue of the glare to their attention, I was actually informed that museum quality glass was NOT an option with the ready made frame, since the museum glass would be "too heavy" for the frame and thus there was nothing they could do to repair or alter the quality. 4) I did not enter the store "demanding a refund" I calmly came into the store inquiring as to the refund policy, stating my concern and to see if there was any way to come to a mutually beneficial solution, which A.I Friedman refused to do In fact, a sales associate even complained that it wasn't fair that I would seek a refund because of "all the work they did Secondly I did not bring the frames with me, since they are large and bulky and I believe it was either snowing or raining that day My intention was to simply inquire about the exchange or refund policy and bring the items back if instructed, which seemed fair and logical based upon the circumstances I also had photos of the glare on my phone. 5) An A.I Friedman associate contradicted their response in a phone conversation we had in September of when he mentioned something to the effect of "I was going to offer you a refund when you first came in, but since I disputed the charge (after being told they would not refund or replace) it left a bad taste in his mouth and now he would no longer would extend that offer" and that "I must not have anything better to do with my time" and "it''s not a lot of money" I was in fact, never offered this when I first inquired and this reasoning seems spiteful
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
**

The business has responded to your rejection Please see below:
Purchase date- March *, Pickup date- March *, Documentation shows customer viewed, accepted and signed for product upon pickupFirst contest letter from *** ***, dated April *, Second contest letter from *** ***, dated May **, Note that customer attempted chargebacks twice with *** ***Credit card company sided with A.IFriedman in both instancesCustom frame jobs are not returnable, as stated in our return policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are several inaccuracies of  A.I Friedman's response to my original complaint.1) I opted to purchase ready made frames and materials at the suggestion and recommendation of a sales associate. 2) A.I Friedman failed to also mention that part of my complaint not only addressed the sub par quality of the plexi glare, but also the fact that they cut my painting in the     incorrect spot to make it fit and that the wiring on the back came apart resulting in the frame falling off my wall and breaking at a later date.  3) When I brought the issue of the glare to their attention,  I was actually informed that museum quality glass was NOT an option with the ready made frame, since the museum     glass would  be "too heavy" for the frame and thus there was nothing they could do to repair or alter the quality. 4) I did not enter the store "demanding a refund" I calmly came into the store inquiring as to the refund policy, stating my concern and to see if there was any way to come to a     mutually beneficial solution, which A.I Friedman refused to do.  In fact, a sales associate even complained that it wasn't fair that I would seek a refund because of "all the work     they did.  Secondly  I did not bring the frames with me, since they are large and bulky and I believe it was either snowing or raining that day.  My intention was to simply          inquire about the exchange or refund policy and bring the items back if instructed, which seemed fair and logical based upon the circumstances.  I also had photos of the glare     on my phone. 5) An A.I Friedman associate contradicted their response in a phone conversation we had in September of 2015 when he mentioned something to the effect of "I was going to     offer you a refund when you first came in, but since I disputed the charge (after being told they would not refund or replace) it left a bad taste in his mouth and now he would     no longer would extend that offer" and that "I must  not have anything better to do with my time" and "it''s not a lot of money"   I was in fact, never offered this when I first           inquired and this reasoning seems spiteful.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On May ** we recieved an email letter from AI Freidman...

stating " we will send a proposal with regard  to our open balance with you".  We have been trying for over 6 months to receive payment (  $1149.00  due )  for merchandise for which payment was due Nov.*, 1916.  We have mailed letters, emailed and tried phoning NUMEROUS times to reach the company regarding payment.  The only response we have received is to be patient and eventually we will get paid.  The response in the letter from the company does not give a time frame for a proposal or what the proposal will be, so that is not a sufficient response to resolve the complaint. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will reach out to [redacted] of [redacted].

The business has responded to your rejection.  Please see below:Purchase date- March *, 2015. Pickup date- March *, 2015. Documentation shows customer viewed, accepted and signed for product upon pickup. First contest letter from [redacted], dated April *, 2015. Second contest letter from [redacted], dated May **, 2015. Note that customer attempted chargebacks twice with [redacted]. Credit card company sided with A.I. Friedman in both instances. Custom frame jobs are not returnable, as stated in our return policy.

A.I. Friedman offers an extensive collection of frames, as well as professional custom framing services. Customer came into the store and did not want to pay for the more expensive custom framing services; instead opt to choose ready made frames and mats which he selected. The mats were then cut,...

and his posters were fitted to the frames by our framers as per customer’s request. Subsequently , customer came back to the store without the merchandise and asked for a refund. He said he did not like the glare on the plexi glass of the frames. Our staff suggested that museum quality glass can be used. He did not choose that option; instead said that he had a black [redacted] card in which the charge could easily be dispute. For the special order requested by the customer, materials: two frames at $33.25 each, two mats at $16.95 each, paper at $1.50 and framers service fee of $60.08 was charged. These are nonrefundable as per our policy on every receipt that is printed through our register. Our policy is as follows: “Merchandise may be returned for exchange or refund when accompanied by a receipt within 14 days of purchase and in its original packaging (unopened). Refunds will be issued in the same manner the purchase was made. Without a sales receipt, a store credit will be issued at the lowest sale price. Furniture returns will be charged a 25% restocking fee. Nor returns or exchanges on Books, Portfolios, Clearance or Seasonal items, Markers, Spray cans, Custom Framing, Custom Orders, Papers, Foamcore, Boards, Pantone, Paints, Brushes, Binders, Boxes, Computer products, Pencils, Pens, Projectors, Gift cards or Special Orders. Other restrictions may apply. Thank you”