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Aid Audio & Television Service Corp.

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Reviews Aid Audio & Television Service Corp.

Aid Audio & Television Service Corp. Reviews (7)

Review: I was refered to this company by the manufacture of my tv for repairs. We scheduled an appointment to have a tech come to the house and diagnose the problem. However when the tech arrived he merely checked the remote control and conections and told my wife it needed to go to the shop for an additional $125 without telling her what was the problem. This company is running a scam charging people simply for coming to your home and not giving a proper service. He never open the tv to check the problem but he told her she has to pay $75 only for coming to the house . Regarless if he takes the tv with him or not. I called the company and gave my complaint about this but I do not see any intentions to help me. Thats why Im bringing this to your attention because I don't want this to continue happening to unsuspecting customers.Desired Settlement: Refund.

Business

Response:

WHEN THE CUSTOMER BOOKED THE SERVICE CALL THEY WERE INFORMED THAT THERE WAS A 75.00 SERVICE CALL CHARGE, TECH ARRIVED AT CUSTOMER HOME, EVALUATED THE UNIT, INFORMED THE CUSTOMER THAT THE UNIT WOULD HAVE TO BE TAKEN TO THE SERVICE CENTER FOR FURTHER DIAGNOSIS, CUSTOMER REFUSED TO HAVE THE UNIT TAKEN! CUSTOMER WAS BILLED 75.00 FOR THE SERVICE CALL FEE... NO SCAM!! CUSTOMER REFUSED SERVICE!!

Review: I bought an air conditioner from [redacted] in april 2012.I also bought a 5 year extended warranty.In june 2015 the air conditioner stopped working.I called the warranty company they recommended aid repair service.the repair service picked up the air conditioner on 6/**/15.they said it would take about 2 weeks to repair. I called them after the 2 week period and have not gotten a straight answer as to when I will get the air conditioner back. it has been one excuse after another..I checked online today to see if any similar complaints were registered against them. there were so many registerd complaints against this company that I don't understand how they are still in businessDesired Settlement: I need this air conditioner fixed.my wife and I are in our 70s it has been extremely difficult for us without it

Business

Response:

The customer is a [redacted] and a [redacted], his warranty company has replaced his air condtioner already because the parts for his unit are not available, he is trying to collect money for something that was already replaced...seriously????

Review: Surprised they are still in business! Do Not use them as a service! Called for a repair, repair guy never showed up. When I called to figure out what happened spoke with the "Manager" and was met with an obnoxious condescending person. He was so rude it surprised me how they have not been put out of business. Avoid any contact with this place and show them that they can not talk to people anyway they feel like especially when you need to speak with an adult. I am in the process of calling best buy, pacific homes and Samsung warranty service to make sure they are no longer a third party contractor. As well as Revdex.com to inform them of the type of business they are. Good luck retaining customer.Desired Settlement: I would like this business held accountable for their poor customer service and blatant disrespect of customer. The manager Ricky believes he can treat people any way he likes because they need his help.

Business

Response:

Customer had a scheduled service call for Friday 2/**/2016, technician called customer that morning to confirm service call, tech informed customer that he would arrive between 12:30 - 3:30 that afternoon.Technician arrived at customers apartment at 3:26pm, customer was not home for scheduled/confirmed service call.Customer called Monday morning 2/**/2016 and demanded that we send another tech back to her home that day, we informed the customer that we were booked for Monday and that we would have to set up another service call for later in the week. Customer refused, she that became extremely nasty and rude with the office staff. We suggested that the customer contact Samsung @ [redacted] to reschedule another service call with a different service provider. This was a warranty service call thru the mfr, customer was not being billed for the service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The statement made by the business is false. The technician never came to our apartment. My brother spoke with them on 2/**/2016 and was told that they didn't have an apartment number for our residence. The conversation the business spoke of that took place on 2/**/201 I was continuously told that they would not do anything until the technician arrived to work that day they could ask him what happen. I asked Ricky the "Manager" shouldn't he send out some one that Monday since his tech was a no show and I was told that it wasn't his problem to which I informed him that he was not providing any sort of customer Service and I would contacted Revdex.com to make them aware of how he handles customers. He replied go ahead and that we had nothing else to talk about. When I called a couple of minutes later to get his name he said why are you calling me back weren't you going to call Revdex.com. I was never offered another appointment and never told to call Samsung. I reached out to Samsung to tell them of the experience I have had with this business. I researched there ratings on various sites and I am not the first consumer they have done this to and will definitely not be the last. They do not have the right to talk down to people then change the story around in their favor. If only I looked on [redacted] before I agreed to have Samsung pass my business to them I would have saved so much time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] We were home on the scheduled service date all day. There was no professionalism or customer service offered by the manager. He does not want to take responsibility for the way he conducted the service call on 2/**/2016, he was inappropriate in every manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If the customer feels she was spoken to in an inappropriate manner....we apologize as this was not our intention.

Review: This company was hired to clean my room air-conditioner. They returned it damaged, severely bent fins in 5 different locations., They offered to take it back and fix it, though they claimed the damage would not effect the operation of the air- conditioner and said I could fix it myself. While I was deciding what to do, the installer suddenly left. I was shocked that he just walked out of my house. He also had suggested that maybe it was damaged before and I just hadn't noticed it. And he told the manager that the damage was just a little. I did not agree with that, but he hung up before I could talk to the manager again. I called out to the installer as he suddenly left to tell him I had not decided what to do. His reply was, "The decision has been made."

I then called the manager to tell him that his installer left before I decided what to do and the manager's response was simply, "Have a nice day, ma'am."

They were rude and irresponsible. I spoke to another repair company as I had no understanding of air conditioner damage and they said if I tried to fix the fins myself, I could damage the coils. I also spoke to [redacted] who had recommended this company.Desired Settlement: I would like them to come to my home and repair the fins. I do not want them to remove the air- conditioner since I am concerned about any further damage. Since the manager said I could fix it myself, there is no reason why they cannot come here and fix it.

Business

Response:

WE PICKED UP THE AIR CONDTIONER FROM THE CUSTOMERS HOME ON 5/**/15 FOR A CLEANING, CUSTOMER WAS GIVEN A REPAIR COST OF 185.00 + TAX, AT THE TIME OF PICK UP CUSTOMER DECLINED TO GIVE A DEPOSIT.UNIT WAS BROUGHT TO THE SERVICE CENTER FOR THE CLEANING WHICH WAS COMPLETED ON 5/**/15, CUSTOMER WAS CONTACTED ON 5/**/15 AND A DELIVER DATE WAS SET FOR 5/**/15.TECH ARRIVED ON 5/**/15 WITH THE CUSTOMERS AIR CONDITIONER, TECH REINSTALLED UNIT INTO SLEEVE, CUSTOMER COMPLAINED OF 3 "SMALL" DENTS ON THE FINS OF THE EVAP. COIL ON THE UNIT (PICTURE ATTACHED) TECH EXPLAINED TO THE CUSTOMER THAT THIS WILL NOT EFFECT THE PERFORMANCE OF THE AIR CONDITIONER, CUSTOMER CALLED INTO THE SERVICE CENTER AND SPOKE WITH THE MANAGER, MY MANGER EXPLAINED THAT IF SHE WAS NOT SATISFIED THAT THE TECH WOULD BRING THE UNIT BACK TO THE SERVICE CENTER AND WE WOULD STRAIGHTEN THE FINS WITH A FIN COMB. CUSTOMER STATED THAT SHE HAS TO DECIDED WHAT SHE WANTS TO DO....AFTER 3 MORE PHONE CALLS INTO THE SERVICE CENTER AND MY TECH WAITED THERE FOR CLOSE TO 30 MINUTES WHILE THE CUSTOMER WAS "DECIDED" WHAT TO DO...WE INSTRUTED THE TECH TO LEAVE.THE CUSTOMER WAS NOT CHARGE ANY MONIES FOR THE SERVICE, THE UNIT WAS LEFT IN HER HOME....WHY IS CUSTOMER SEEKING 200.00?????SHE HAS A CLEANED AIR CONDITIONER WHICH IS COOLING PERFECTLY WHICH WAS FREE!!!!!!WE ARE THE ONES THAT SHOULD BE SEEKING COMPENSATION!!!

Review: Aid Service ###-###-####; [redacted]Today Tuesday 12-**-13 @ 8: AM; [redacted] Called AID TV Service ###-###-#### and Asked The Delivery Time For The 5th Promised Date Of Delivery; & Their Answer Was: We Dont Delivery To The Bronx Tuesdays -Thats Another excuse Because On 11-**-13 They Failed To Deliver With The excuse That They Called & We Were Not Avail [redacted] Said Now We Will Have To Wait For Delivery 2 Weeks Later; Meaning Today 12-**-12.After Their Nasty & Sarcastic Reply they Didnt Have The Decency Of Tell When Theyll Deliver. [redacted] Called:Samsung Warranty customer complaint dept, Today Tuesday 12-**-13 @ 9:10 AM ###-###-#### Ext-[redacted] & Spoke to [redacted] who then spoke with; AID SERVICE CENTER He Said:delivery was to be done tomorrow 12/* If They Dont Call For TV Delivery To Call Him At His Phone Extension. Below is the sequence of events prior to todays call.Samsung Customer Service [redacted] -10-**-2013 CPS The TV PICKED Up on 10-**-2013 By [redacted]; He Said That It Will Take 5 to 6 Business Days To Get It Repaired 1 Month & 2 Weeks Later Im Still Calling &Waiting.Samsung CPS -###-###-#### -About 12 Calls Plus Latest Calls: 11-**-2013; & 11-**-2013; Today Friday 11-**-13 No Calls -However [redacted] -My Wife Called Them & They Said That They Called Me & Left Message; For Delivery; Tuesday 11-**-13 @ 1:02 They Will Get Back To Me No One Called; 1Hr.Plus Later I Called @ 2:17 They Let The Phone Ring No Answer; Called Again To: Warranty ###-###-#### 2:33 PM Spoke to [redacted] Now They TV Will Be Delivered On FRIDAY!!!!!! I Told [redacted] @ 2:57 PM To Report Them -She Will Make Note Of That To Call Them Back Because This Is More Than Outrageous; She Told Me To Call Her Back To See The Outcome Of This. -10 Minutes Later Called @ 3:07 PM & Spoke To: [redacted]Customer Service -CPS TV Warranty ###-###-#### Spoke To [redacted] -Again Tuesday, November **, 2013 @ 10:27 AM & She Call The Repair Service -After I Told Her How Mad I Was They Told Her That They Will Call Me Soon To Deliver My TV Today.[redacted] Validation Number For The Contract 10-**-2013 October ** TuesdayDesired Settlement: Desired Resolution: A Brand New TV As The Warranty Says. -or- The Refund Of The $2,000 I Paid Including The Warranty

Business

Response:

UNIT HAS BEEN REPAIRED AND WAS DELIVERED BACK TO THE CUSTOMER YESTERDAY (12/**/2013)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes The TV Was Delivered On 12/*/14 After Two Months Of Going Back And Forth To Have It Returned In The Promised 5-7 Business Days. The Personnel In The Office Were Non- Responsive Except To Say It Wasn't Ready. They Made No Attempt At Any Time To Help Me Understand What The Delay Was And Were Very Rude When I Told Them I Had To Keep Taking Off Work To Wait For Delivery And They Changed The Appointment. I Would Not Work With This Company Again And Only Did Because The Warranty Was With Samsung And Them. Beware To The Consumer Who Deals With This Unscrupulous Company.[Your Answer Here]

In Order For The Revdex.com To Appropriately Process Your Response, You MUST Answer The Question Above.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

THE CASE HAS BEEN RESOLVED, THE CUSTOMER RECEIVED THERE TV BACK ON 12/**/2013 IN WORKING ORDER.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sunday, January **, 2014 @ 11:27 AM

My Complaint Still Unresolved.

I'm Not Seeking For That "SIMPLIFIED & STREAMLINED" (Please Don’t Forget My Few Previous Demands Among Others: {{Friday, December **, 2013 @ 11:21 AM SENT; Thursday, December **, 2013 @ 4:58 PM}} Answer. They Are Omitting The Two Plus Months That They Have My TV "hostage" After It Was Fixed More Than One Month Before.

The Manager (Or Whom Ever It Was) Opted To Keep My TV "ARRESTED" In Their Shop Because 'PLAINLY They JUST DESIRED".

I AM SEEKING A WRITTEN APOLOGY ACKNOWLEDGING THIS FACT FROM THEM

AS WELL, I'M SEEKING FROM "Revdex.com" TO PUBLISH THEIR DISHONEST ACTIONS. AS WELL AS THE “TV INSURER” ((Samsung Customer Service; Electronics Co., Ltd; [redacted] ###-###-####; [redacted] ###-###-####; CPS Warranty)) FOR NOT FULLFILLING THEIR RISPONSIBILITIES.

Review: Unfortunately this is the company which is used to repair items under Home Depot extended repair warranty for various appliances. Upon receiving an appointment for them to repair the refrigerator the tech arrives and in less than 5 minutes packs up and leaves only stating that he needed to order a part. Three days later we call them they did not have our correct Model number and did not call us or place an order for a part. We provided them with the information, tech came 1 week and a half later replaced the part which was supposed to be defective told us it would take 4 6 hours for our fridge to get cold. None the less 4 -6 hours came and went we called them back and were told the tech would have to come back out 1 week later and here we are. I have a rude manager/owner [redacted] is having the techs tries and add refrigerant to an appliance a little over 2 years old. This refrigerator has a 10 year warranty on the compressor and should not need to have refrigerant added. The manager [redacted] has got to be one of the rudest people let alone a small business owner I have ever dealt with, he hung up the phone on me just for questioning the knowledge of the tech that came to the house.Desired Settlement: No requested I will never use this company again and if provided with them VIA and extended service contract for an appliance I will choose another provider he will never get another repair from me.

Business

Response:

We have never provided the customer with service. We have no customers under the name [redacted]

Business

Response:

We serviced a customer [redacted] @ [redacted] in the Bronx, the unit is covered by an extended warrany from Home Depot. We first serviced the unit on 9/**/2013, we ordered the inverter board for the compressor. We returned to the customers home on 9/**/2013 to install the part, part was installed and the customer signed off on the repair. Customer called back on 10/**/2013 that she was still having a problem with the unit, we sent a service tech back on 10/**/2013. Tech found that there was a freon leak in the sealed system. We needed to send a freon certified tech back to repair the unit. On 10/**/2013 the customers son called us and began to argue with us about the repair. He keep stating that the compressor was covered for 10 years by the mfr....the compressor was not the issue, there was no freon. Additionally the customer had purchased an extended warranty on the entire unit when it was purchased from Home Depot, so the ENTIRE unit was covered. On 10/**/2013 Home Depot called us to cancel any further service, the customer was requesting a different service company. The customer was never charged for any repairs/service since it was covered under extended service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Case can be closed as we are not requesting any further action from this company either way. I just want other possible customers of this company to KNOW stay away. They know nothing about Appliance repair may they can fix TV's and Audio equipment. Home Depot sent another company whom DID state in writing that adding Freon is a temporary fix and that and that the compressor is the issue and they will be replacing. The compressor part is directly covered by manufacturer for 10 years any warranty replacement for this part should go through LG no matter what company is servicing the refrigerator.

Potential customers reading this STAY AWAY.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I took my Toshiba[redacted] to AID Service on July **, 2012 for repair of the DVD laser. I paid a 35.00 deposit for the repairs and was told that someone would call me with the cost of the repairs. As of a month later, no call. I called the store twice on September **, 2012. Once at 1:02PM before I traveled to the store then again at 3:46PM when I arrived to closed doors. (I overlooked before I went there the store hours on Saturdays). My next call was on Mon, Feb **, 2013 to inquire about the DVD player. I spoke to a young woman who assured me the unit was there and would be there when I was able to pick it up. I explained that I could only come on school breaks because of my schedule and that I had come out the previous Saturday but the store was closed again before I got there. She told me nothing about a balance or that the unit was going to be moved to storage at any time. The next communication I had was on Tuesday, April *, 2013 when I called to touch base regarding the unit. This time I spoke to a man (whom I believe is the owner) and he told me the unit was there. I explained again that I would be there as soon as possible to pick up the unit and there was no mention of storage or disposal at all. Finally, on Saturday, June **, 2013, I drove to the store to pick up the unit. The owner looked for it but to no avail. He told me to follow up with him on Tuesday. I called Wednesday, June [redacted] at 12:07PM and gave the owner my claim number and phone number so he could look into the matter. During this call he stated it was probably in storage and just needed to be located. After a week with no response, I called again on Wednesday, July *, 2013 to inquire. The owner didn't bother to take my information but told me that the unit had been disposed of. When I asked if he had a replacement so I could finalize the DVDs that I created last summer before taking it to his shop, he became combative and continued to lecture me on the length of time the unit was in the shop. I repeatedly tried to explain my schedule but the owner refused to listen. He told me several times that it had been disposed of and there was nothing I could do about it. When I asked why no one contacted me regarding the impending disposal, he became even more indignant, began berating me further and reiterated that the DVD player had been disposed of and no replacements would be made.Desired Settlement: At this point I only want a comparable DVD recorder unit so that I may finalize the 20 DVDs I have already created in order to upload the footage onto my computer. These are videos of me and my daughter throughout varies stages in our lives. The original video cassettes were destroyed as I created the DVDs.

Business

Response:

The repair charges on this unit were 238.48 + tax, totaling 259.65. We than deduted the deposit of 35.00 paid by the customer for a balance due of 224.65. This unit was here for almost 1 year, customer stated that she made 2 attempts in 1 year to pick up her merchandise. The customer never called us that she was coming in to pick it up, or called to inform us that she was having difficulty getting here. We are open Monday - Friday 8:00 - 5:00 and Saturday 9:00 - 12:00. Within 1 year to make 2 attempts to pick up your merchandise and to make no phone calls...this is the customers responsibility. Customer spoke with us last week about here unit, she stated that she is a "[redacted] and also works 4 jobs, and did not have any time to pick up the unit". We can only hold merchandise here for a certain amount time once it is completed before it goes into storage. The unit was placed into stoarge on 10/**/2012.

There is a 90.00 storage charge (allowed persuant to NYC consumer affairs) plus repair charges of 224.65 for a balance due of $314.65.

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Description: TELEVISION & RADIO-SERVICE & REPAIR

Address: 179-03 Union Turnpike, Flushing, New York, United States, 11366


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