Aidnest

Complaint # [redacted] Mr [redacted] ,We have tried to contact him last week and this morning as well, we left him a few voice mailsWe're trying to resolve the issue he had with us, but he has not responded

Dear Ms [redacted] On behalf of Aidnest student loan services we will like to deeply apologize for the inconveniences that our company might have causedI spoke to you earlier today and came to a settlement in which you agreed uponI truly appreciate your business and our company is disheartened that you did not continue with us in this process Thank You Administrator

Dear Ms [redacted] ? ? ? On behalf of Aidnest student loan services we will like to deeply apologize for the inconveniences that our company might have causedI spoke to you earlier today and came to a settlement in which you agreed uponI truly appreciate your business and our company is disheartened that you did not continue with us in this process? Thank You Administrator

Hello [redacted] ,? We are so sorry to hear that your case manager was not attentive to your needsAnd that you have not received the excellent customer service we wish to deliver to each one of our clientsWe reviewed your file and it shows that the issues you were having have been resolved and our team member Amber has established contact with you, and she is currently helping you through the processAgain we apologize and hope to provide you with the best customer service you deserve

Dear Revdex.com? I would like to go over clients claims regarding the services we provide at AidnestI would first like to confirm if Ms[redacted] is indeed our client I would like to apologize for any misunderstanding or confusion regarding the information she has been obtained I see that we have tried to contact this client on several occasions to explain details regarding the services we provided to client and according to what I have in front of me we have provided the service to client that was agreed to when enrolling with AidnestSo I would like to know the basis of her complaints because everything was done according to what was agreed upon(Granted that we are speaking about the same client which I have a file for.? Thank You? Administrator

Dear Revdex.com I was able to contact Ms [redacted] on March 16, and was able to clarify our services and feesMs [redacted] was content with the information given and continues with our services if there are any additional questions please contact one of our customer service representatives at 855-580- ? Thank You Administrator Administrator

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? I sent a response last weekI stated that I had spoke with Jim Harris in the accounting department at AidnestHe said that he would send me a check for all the money they had taken, $709., that was on Monday, March I still have not received a check so I am not satisfied and nothing has been resolved.Thank you, [redacted] Regards, [redacted]

Dear Revdex.com,? ? ? ? ? ? ? ? ? ? ? ? ? ? We have a client by the name of [redacted] but the email linked with the complaint does not match our databaseWe tried to contact Mrs [redacted] personally to resolve her complaint however, the number that we have on file is not receiving calls xxx-xwould like to contact Mrs [redacted] directly.? Thank YouAdministratorTell us why here

Hello [redacted] , We are so sorry to hear that your case manager was not attentive to your needsAnd that you have not received the excellent customer service we wish to deliver to each one of our clientsWe reviewed your file and it shows that the issues you were having have been resolved and our team member Amber has established contact with you, and she is currently helping you through the processAgain we apologize and hope to provide you with the best customer service you deserve

Dear Revdex.com I would like to go over clients claims regarding the services we provide at AidnestI would first like to confirm if Ms[redacted] is indeed our client I would like to apologize for any misunderstanding or confusion regarding the information she has been obtained I see that we have tried to contact this client on several occasions to explain details regarding the services we provided to client and according to what I have in front of me we have provided the service to client that was agreed to when enrolling with AidnestSo I would like to know the basis of her complaints because everything was done according to what was agreed upon(Granted that we are speaking about the same client which I have a file forThank You Administrator

Dear Revdex.com I would like to go over clients claims regarding the services we provide at AidnestI would first like to confirm if Ms.*** is indeed our client I would like to apologize for any misunderstanding or confusion regarding the information she has been obtained I see that we have tried
to contact this client on several occasions to explain details regarding the services we provided to client and according to what I have in front of me we have provided the service to client that was agreed to when enrolling with AidnestSo I would like to know the basis of her complaints because everything was done according to what was agreed upon(Granted that we are speaking about the same client which I have a file for. Thank You Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a call/voicemail from Amber 2/1/who I guess is a NEW account representativeShe then sent an email with information that I already knew, I proceeded to call her back and of course I couldn't get a live personI responded to her email with prior information sent by another account representative Danielle Miller about payments taken out of my account and I would need a call back to have some information cleared up that I received from the US Department of EducationI have yet gotten a response to my email nor have I heard back from AMBER since initial contactMy problem is that there is no way an organization can be THAT BUSY they can't return a call or email from a client but yet in still they are withdrawing money from my accountI sent documents to the documents email and heard nothing.
Regards,
*** ***

Complaint #*** Mr***,We have tried to contact him last week and this morning as well, we left him a few voice mailsWe're trying to resolve the issue he had with us, but he has not responded

In regards to COMPLAINT ID#*** Client name is *** ***, We have resolved all of her issues and sent her the full refund check she was requestingShe also stated that she sent you guys an email to let you know her issue wasresolvedWill this complaint now be removed completely? Please let us know as I mentioned to your colleague this letter grade F is really hurting our business and we need help to make this betterPlease let me know if you can help us with thisThank you so much for your time

Dear Revdex.com, We have a client by the name of *** *** but the email linked with the complaint does not match our databaseWe tried to contact Mrs*** personally to resolve her complaint however, the number
that we have on file is not receiving calls xxx-xxx-We would like to contact Mrs*** directly. Thank YouAdministratorTell us why here

Dear Ms *** On behalf of Aidnest student loan services we will like to deeply apologize for the inconveniences that our company might have causedI spoke to you earlier today and came to a settlement in which you agreed uponI truly appreciate your business and our company is
disheartened that you did not continue with us in this process Thank You Administrator

Hello ***, We are so sorry to hear that your case manager was not attentive to your needsAnd that you have not received the excellent customer service we wish to deliver to each one of our clientsWe reviewed your file and it shows that the issues you were having have been resolved and
our team member Amber has established contact with you, and she is currently helping you through the processAgain we apologize and hope to provide you with the best customer service you deserve

Dear Revdex.com I was able to contact Ms*** on March 16, and was able to clarify our services and feesMs*** was content with the information given and continues with our services if there are any additional questions please contact one of our customer service representatives at 855-580-
Thank You Administrator Administrator

Hello Revdex.com,We were in constant communication with this client and she would not make the time to call us during our business hours so we were unable to speak/communicate with her. We pride our selves in providing the best customer service we can and if we dropped the ball with any
clients we always try to make it rightIn the end she was unhappy with the service and because the customer is always rightWe reimbursed Linda Whitehead 100% of her enrollment fees (These are fees the client pays upfront for document preparation) and she still filled a complaint even after we reimbursed herThe client was required to sign an agreement on the day she enrolled for this service, which she did signAnd for whatever reason she was confused about the service and the terms of the serviceWhich suggests she did not read her agreement before signing it. Her claims about our company are that we are "not legit" that is fallacious we tried our best to speak with her to answer her questions

Dear Ms ***, I want to extend our gratitude in behalf of Aidnest Student Loan Services for entrusting us with your constructive feedbackThanks to you, we identified a communication issue directly linked with our IT department that was solved the very day this was brought to our attentionWe understand that you had a conversation with one of our customer service representatives whom was able to fully clarify your loan status within the programWe are glad we were able to resolve any doubt that might have lingeredAs part of our gratitude, we would like to offer you a full discount towards your next month’s service fee Sincerely, Aidnest Student Loan Services