A.IFriedman

A.IFriedman offers an extensive collection of frames, as well as professional custom framing servicesCustomer came into the store and did not want to pay for the more expensive custom framing services; instead opt to choose ready made frames and mats which he selectedThe mats were then cut, and his posters were fitted to the frames by our framers as per customer’s requestSubsequently , customer came back to the store without the merchandise and asked for a refundHe said he did not like the glare on the plexi glass of the framesOur staff suggested that museum quality glass can be usedHe did not choose that option; instead said that he had a black [redacted] card in which the charge could easily be disputeFor the special order requested by the customer, materials: two frames at $each, two mats at $each, paper at $and framers service fee of $was chargedThese are nonrefundable as per our policy on every receipt that is printed through our registerOur policy is as follows: “Merchandise may be returned for exchange or refund when accompanied by a receipt within days of purchase and in its original packaging (unopened)Refunds will be issued in the same manner the purchase was madeWithout a sales receipt, a store credit will be issued at the lowest sale priceFurniture returns will be charged a 25% restocking feeNor returns or exchanges on Books, Portfolios, Clearance or Seasonal items, Markers, Spray cans, Custom Framing, Custom Orders, Papers, Foamcore, Boards, Pantone, Paints, Brushes, Binders, Boxes, Computer products, Pencils, Pens, Projectors, Gift cards or Special OrdersOther restrictions may applyThank you”