Sign in

Aiken's Airplanes

Sharing is caring! Have something to share about Aiken's Airplanes? Use RevDex to write a review
Reviews Aiken's Airplanes

Aiken's Airplanes Reviews (1)

Shipper failed to indicate signature required upon delivery (through [redacted] package left in front of my door and taken by persons unknown.I ordered 2 die-cast airplanes through their website, which has limited shipping options. Just 2 in fact. According to an investigation conducted by the [redacted] the merchandise was shipped without the vendor checking off "signature required upon delivery." As a result, the package was delivered in front of my apartment door at 6:42 p.m. Monday, Oct. 20. When I arrived 2 days later, the package was nowhere to be found. Someone walked off with it while it sat unattended. When I approached the vendor, they assigned 100% of the blame on me. Again, customers that order through their website have very limited shipping options, and there's no way to use better alternates (e.g., [redacted] or to require a signature upon delivery.Given that, you'd expect the vendor to make good on this, since the merchandise was not delivered due to a shipping error on their end. No, the vendor offered to replace the items if I paid additional money and paid another $13.00 for shipping.Here's their response:"I'm very sorry that [redacted] came back with that response! Unfortunately, I'm not going to be able to send you a new model free of charge. Because the package was delivered to the address that you specified, there's not much we can do. However, I will offer you both of those at my cost, $35.00 each, plus $13.99 shipping to CA if you are interested."Again, due to their outmoded website and failure to ensure delivery, I am out $99.98 without the merchandise I ordered. Obviously, I am disappointed with their intransigence and unscrupulous business practices, but there's not a lot that I can do to rectify the situation.I have contacted my credit card company to stop payment to Aiken's Airplanes, but I want to file a formal complaint with the Revdex.com. This way, customers can be warned and alerted to Aiken's incompetent and unethical business practices allowing them to find better retail options.Desired SettlementI am seeking a total refund of $99.98 or replacement of the items ordered. A sincere apology would be nice, but I'd be shocked if I ever received one from Aiken's staff.

Check fields!

Write a review of Aiken's Airplanes

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Aiken's Airplanes Rating

Overall satisfaction rating

Description: Airport Equipment Suppliers

Address: 540 Dent, Eads, Tennessee, United States, 38028-6904

Phone:

Show more...

Add contact information for Aiken's Airplanes

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated