Ailanthus

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We apologize about this and realize we had some issues recentlyI have issued the full refundIt will appear in their account in 3-business days

We mailed a check to Mr [redacted] about weeks ago

The customer is 100% rightWe did promise to get here the rest of her productsWe had multiple production problems with both the air straps and the yoga swing. To make up for it, I have issued the full refund and the customer can keep what she currently has on usWe apologize for these
issues

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept
the business response that my complaint will be closed as resolvedThanks for your interventionBelieve it might not have happened without your assistance.
Regards,
*** ***

Hello, I apologize for the poor customer service and slight delay in the product reaching our customerHowever, the product was delivered just a couple days after by Fedex*** . The complaint came on April 28th and the product arrived on May
4th. Thanks,***

We are aware of this an are actively trying to resolve thisShe is correct the wrong product was shipped multiple times which is our Fulfillment House's fault not ours(***, LLC in New Jersey) I have refunded her 30$ to make up for it and am taking steps to resolve it. Thanks***

Hello, We apologize for the issue at hand as well as not responding on time. You are sending these Revdex.com emails to our customer service email. They need to be sent to this email - [redacted] . As for the complaint itself, we had issues in Canada. Our inventory did not arrive...

on time. We had to ship from the U.S. We covered all customers who were charged customs and duty fees. In this case, I refunded this customer 53.55$ on January 10th. Please see attachment. We apologize for this happening but we were just trying to make sure orders arrived before the holidays. Thanks,[redacted]

We mailed a check to Mr. [redacted] about 2 weeks ago.

We sold [redacted] her Kids Package for 159.95$ online on January 14th. It shipped the next day via [redacted]) . It arrived on January 20th.  The product arrived missing some parts. Our customer service rep must have taken a phone call from customer and keyed in parts...

replacements which were shipping via [redacted]  & [redacted] ) We are willing to give a partial refund of 20% to make up for the inconvenience of having to wait for parts. However, we shipped missing parts and fulfilled the order quickly after receiving it. She should have emailed us and I would have taken care of this long ago.

We apologize about this and realize we had some issues recently. I have issued the full refund. It will appear in their account in 3-5 business days.

[redacted] is probably correct in her assessment that she received sub standard customer service between December 4th and the 20th. We had about 1000 customers wondering where there orders were which overwhelmed our customer service team.We wound up losing 2 units in this particular case as you can...

see in image 2, I believe. The shipper lost the 1st package. We sent another one to make it by Christmas which it did. There was a lot of issues with the major shippers during Quarter 4. A lot of our shipments said 'label created' until the day they arrived. We couldn't resend 1000 packages out with a different shipper in the meantime. 99.9% of the 'label created' ones made it. [redacted]'s did not. So we shipped her another one via Priority Mail.  After this, she requested a prepaid label. As is our policy, we only pay for return shipping in times of product defect. This was not product defect. [redacted] even settled this dispute in our favor. We sent the refund today when I saw that the unit was being shipped back to us as a 'refusal'. We will now have to pay an additional 25$ or so to receive this product back. We have now lost nearly 350$ in this. I do not see how it would make any sense for us to operate in a way that causes us a lot of money.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...

business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello,We have issued a full refund for this. It was issued November 28th. Thanks,[redacted]