Why they insist on telling lies and refusing to admit their error is beyond meBelow is my response to their claims that was sent to ADT After which ADT agreed to have ADT Pulse added back to our account, at no additional chargeThey said the rate would be adjusted in the system or we would receive a credit for the amount on our accountThe ADT rep brought a representative from AIM Protection on the line who stated that we would be contacted within the next day or so for a technician to come out to our homeTo date nobody has contacted us and ADT says they won't even call them back The level of service we have been afforded is beyond unacceptableWe are insulted by the blatant lies that have been told on us and the perception that we are being less than forthcoming regarding this situationIt is really simpleThe rep misrepresented the packageAIM called and had Pulse removed but it was after the day grace period for terminating the service that we became aware of thisThey have admitted to what they didSee the emails and text messages from the AIM employee attachedAIM Protection had no intention of honoring what was agreed to as promised by their representative Attached to this message are screenshots of the communications between my husband and Brad from AIM ProtectionOn 5/5/15, my husband sent him a copy of the document we agreed to and signed with the AIM Protection Rep, Missy, in our homeThe final correspondence my husband had with Brad was on 5/27/when we were informed that he no longer worked for the companyIt was at that time my husband called AIM Protection to get the status of the agreement Brad was working on that he spoke with MrMoses H [redacted] and was spoken to rudely and without any regard to rectify the situationReview that tape Our responses: Upon review of all of the calls the rate of $was agreed upon both verbally on more than one phone call and on the contractIt was after the contract was signed and the equipment installed that MrI [redacted] demanded a lower rateHe was informed that the only way the lower rate request could be honored was to remove PulseUpon his specific request Pulse was removed and the rate decreased Our response: This is untrueThe initial reason for our call to ADT was because the Pulse App was no longer working on our phonesWe did not call to demand a lower rate, as we had no idea a problem even existed at that pointMy husband never asked for Pulse to be removedYou even told me that AIM called and had Pulse removed, well after the day grace period to terminate the contract Perhaps MrI [redacted] forgot to update you on this request? Our response: No, he did not make this requestPerhaps you forgot that you told me that AIM called and had Pulse removed during our phone callBesides, if he had requested that Pulse be removed, why would he still be communicating with the AIM Protection employee? MrMoses H [redacted] explained that as authorized dealers they have guidelines they must follow in order to be an authorized dealer with ADTTruly an authorized dealer cannot offer rates below or above what ADT approvesThe Pulse rate of $is the lowest allowable rate that an authorized dealer is able to offer There is also a recording of MrI [redacted] using extreme profanity and explicit language toward the owner of the authorized dealer Aim Protection LLC and telling him that he will “go over your head and make enough noise until it’s taken care of.” Our response: This is also a blatant lie obviously told by someone at AIM ProtectionMy husband does not uses extreme profanity or explicit languageIf you said he raised his voice, I would believe that to be true but the other accusations are totally and we take extreme offense to the victimization of my husbands character I wish it to be known that being made aware of this has no bearing whatsoever on the case but I thought since the account is in your name that you should be made aware since it was MrI [redacted] that canceled the Pulse and from what you are indicating he did not inform you of this Our response: Once again, MrI [redacted] DID NOT Cancel the Pulse! Obviously you have not reviewed the telephone calls between my husband and customer service or the calls between you and IYou told me for a fact that AIM Protection canceled Pulse, after the day grace period, without our permissionReview the calls please As you can see, AIM Protection gave a similar version of the story to ADTNow they are claiming that we called to try and get months for free instead of going with the original agreement to have a check sent to usThis is just ridiculousWe have never threatened them or feel that we are entitled to free servicesWe only want what we agreed to or to have the contract canceled without penalty as we would have done had we been afforded the opportunity to within the correct timeframe
Why they insist on telling lies and refusing to admit their error is beyond meBelow is my response to their claims that was sent to ADT After which ADT agreed to have ADT Pulse added back to our account, at no additional chargeThey said the rate would be adjusted in the system or we would receive a credit for the amount on our accountThe ADT rep brought a representative from AIM Protection on the line who stated that we would be contacted within the next day or so for a technician to come out to our homeTo date nobody has contacted us and ADT says they won't even call them back The level of service we have been afforded is beyond unacceptableWe are insulted by the blatant lies that have been told on us and the perception that we are being less than forthcoming regarding this situationIt is really simpleThe rep misrepresented the packageAIM called and had Pulse removed but it was after the day grace period for terminating the service that we became aware of thisThey have admitted to what they didSee the emails and text messages from the AIM employee attachedAIM Protection had no intention of honoring what was agreed to as promised by their representative Attached to this message are screenshots of the communications between my husband and Brad from AIM ProtectionOn 5/5/15, my husband sent him a copy of the document we agreed to and signed with the AIM Protection Rep, Missy, in our homeThe final correspondence my husband had with Brad was on 5/27/when we were informed that he no longer worked for the companyIt was at that time my husband called AIM Protection to get the status of the agreement Brad was working on that he spoke with MrMoses H [redacted] and was spoken to rudely and without any regard to rectify the situationReview that tape Our responses: Upon review of all of the calls the rate of $was agreed upon both verbally on more than one phone call and on the contractIt was after the contract was signed and the equipment installed that MrI [redacted] demanded a lower rateHe was informed that the only way the lower rate request could be honored was to remove PulseUpon his specific request Pulse was removed and the rate decreased Our response: This is untrueThe initial reason for our call to ADT was because the Pulse App was no longer working on our phonesWe did not call to demand a lower rate, as we had no idea a problem even existed at that pointMy husband never asked for Pulse to be removedYou even told me that AIM called and had Pulse removed, well after the day grace period to terminate the contract Perhaps MrI [redacted] forgot to update you on this request? Our response: No, he did not make this requestPerhaps you forgot that you told me that AIM called and had Pulse removed during our phone callBesides, if he had requested that Pulse be removed, why would he still be communicating with the AIM Protection employee? MrMoses H [redacted] explained that as authorized dealers they have guidelines they must follow in order to be an authorized dealer with ADTTruly an authorized dealer cannot offer rates below or above what ADT approvesThe Pulse rate of $is the lowest allowable rate that an authorized dealer is able to offer There is also a recording of MrI [redacted] using extreme profanity and explicit language toward the owner of the authorized dealer Aim Protection LLC and telling him that he will “go over your head and make enough noise until it’s taken care of.” Our response: This is also a blatant lie obviously told by someone at AIM ProtectionMy husband does not uses extreme profanity or explicit languageIf you said he raised his voice, I would believe that to be true but the other accusations are totally and we take extreme offense to the victimization of my husbands character I wish it to be known that being made aware of this has no bearing whatsoever on the case but I thought since the account is in your name that you should be made aware since it was MrI [redacted] that canceled the Pulse and from what you are indicating he did not inform you of this Our response: Once again, MrI [redacted] DID NOT Cancel the Pulse! Obviously you have not reviewed the telephone calls between my husband and customer service or the calls between you and IYou told me for a fact that AIM Protection canceled Pulse, after the day grace period, without our permissionReview the calls please As you can see, AIM Protection gave a similar version of the story to ADTNow they are claiming that we called to try and get months for free instead of going with the original agreement to have a check sent to usThis is just ridiculousWe have never threatened them or feel that we are entitled to free servicesWe only want what we agreed to or to have the contract canceled without penalty as we would have done had we been afforded the opportunity to within the correct timeframe