The soles were replaced on two pair of boots, but I never tell anybody their boots will seem brand new Wanted to polish the boots for the customer but he didn't give me a chance, I polished them after he left There will be no refund because the work has been done The customer is welcome to come back and pick up the boots
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Just want to let you all know that Wayne did pull off the completion of the items that I had left with him on July 1, The motorcycle backrest matched the Corbin seat set well & should easily last the next years The less expensive leather jacket, about years old, looks & feels fine The expensive Scully leather jacket, was most impressive! The zipper was not fully operational so he took a few minutes to rework it Wayne did charge me extra $$ for additional materials & he explained the specific repairs completed on each itemHe also stated that he would give me a 25% discount which after looking @ the items completed, I did not wantHe does offer a 15% discount via a posted sign which I did accept He did state that should "I have any problems with the repairs that he stands behind his work"I do not expect any concerns with the repairs & I was not surprised of the additional cost knowing the value of my items The one & only thing I left with Wayne is commit to the estimated completion date Regards, [redacted] ***
ONE OF THE SORRIEST EXCUSES FOR A SERVICE-ORIENTED BUSINESS I'VE EVER COME ACROSS Contact: Doesn't adhere to posted hours of operation; not able to reach by phone Payment: Insists on full prepayment, a policy not stated - either in writing (example: sign in store) or verbally - prior to the work order being written up NOTE: based on interchanges overheard between other disgruntled customers and the management, apparently refunds (full or partial) are not given Delivery time: Shoes taken in 7-27-16, with promised delivery on 8-5- After repeated visits - and excuses, none of which had any sustained continuity - I was finally able to get shoes back 8-15-16; they were unwearable (SEE: below) Customer service: Extremely rude, bordering in openly hostile Quality of work: Dismal I had taken in a pair of loafers to have the soles replaced; when I got them back: the soles were mismatched; the linings, uneven; the stitching, sloppy; nails could be felt coming up through the heels I was left with the impression that the work was done hastily on the morning of 8-15-16: certainly the quality of the work did not merit the shoes being kept for such a long period of time End result: Shoes had to be thrown away, as they were unwearable
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The only terms I will agree to are a full refund and the cost of replacing the tool bag that he destroyed Regards, [redacted]
Charged up front to replace a zipper, clean and condition, on a leather jacketWas told it would be completed by the following dayTwo days later went to pick up the jacket and MrB*** said the work was completed but the jacket was still drying and could be picked up laterHe was ask to call when it was dry and ready to pick upwaited two day, no call so I called himJacket still drying can pick up after 10:MondayMonday jacket still not ready, Tuesday, no answer when called, visited business, closedWednesday went to business, jacket not ready, was told zipper too short, will take 30mins to replaceWaited 45mins to get jacket, still not ready, requested to had jacket returned as isMr*** gave me the Jacket, stitching was very bad and not secured, jacket had not been cleaned or conditionedI ask for a partial refund for sloppy, incomplete work and for work NOT done at all, Mr*** refusedCost me $in advanceWhile I waited other customers came in to pick up items and were told that it wasn't ready and to come back
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The soles were replaced on two pair of boots, but I never tell anybody their boots will seem brand new. Wanted to polish the boots for the customer but he didn't give me a chance, I polished them after he left.
There will be no refund because the work has been done.
The customer is...
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When you tell some one your boots are done, and your coats will be done on 5-20-14,and he's had the since 4-10-14 just come on in and pick them up, that's what you expect. Why does he have to take them in the back and cover up his mistake. Therefore with the sole's not glued on very good and glue all over the boots, all I wanted was my money back, he refused he also refused to give the boots back and I also did not want him working on my coats, I did get the coats back unrepaired, He still kept the money. So after viewing his workmanship, my money coming back will work. He also refused on the 5-27-14 to return the boots to my wife and was very rude to her also.
ONE OF THE SORRIEST EXCUSES FOR A SERVICE-ORIENTED BUSINESS I'VE EVER COME ACROSS.
Contact: Doesn't adhere to posted hours of operation; not able to reach by phone.
Payment: Insists on full prepayment, a policy not stated - either in writing (example: sign in store) or verbally - prior to the work order being written up. NOTE: based on interchanges overheard between other disgruntled customers and the management, apparently refunds (full or partial) are not given.
Delivery time: Shoes taken in 7-27-16, with promised delivery on 8-5-16. After repeated visits - and excuses, none of which had any sustained continuity - I was finally able to get shoes back 8-15-16; they were unwearable (SEE: below).
Customer service: Extremely rude, bordering in openly hostile.
Quality of work: Dismal. I had taken in a pair of loafers to have the soles replaced; when I got them back: the soles were mismatched; the linings, uneven; the stitching, sloppy; nails could be felt coming up through the heels. I was left with the impression that the work was done hastily on the morning of 8-15-16: certainly the quality of the work did not merit the shoes being kept for such a long period of time.
End result: Shoes had to be thrown away, as they were unwearable.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.
On the receipts the x's are what was suppose to have been done to the coach purses. The faded coach purse was suppose to been blue and velvet..well not when I got it back. The tan coach purse receipt x's was suppose to put a real coach zipper and buttons back on it the handles was suppose to have been fixed and it was supposed to been condition well as you can see from the pictures nothing was done to either purse but mess up.... Thanks [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to...
perform this action and, if it does, will consider this complaint resolved.
Just want to let you all know that Wayne did pull off the completion of the 3 items that I had left with him on July 1, 2014.
The motorcycle backrest matched the Corbin seat set well & should easily last the next 15 years.
The less expensive leather jacket, about 15 years old, looks & feels fine.
The expensive Scully leather jacket, was most impressive! The zipper was not fully operational so he took a few minutes to rework it.
Wayne did charge me extra $$ for additional materials & he explained the specific repairs completed on each item. He also stated that he would give me a 25% discount which after looking @ the items completed, I did not want. He does offer a 15% discount via a posted sign which I did accept.
He did state that should "I have any problems with the repairs that he stands behind his work". I do not expect any concerns with the repairs & I was not surprised of the additional cost knowing the value of my 3 items.
The one & only thing I left with Wayne is commit to the estimated completion date.
Regards,
[redacted]
His behavior was deplorable...It took 7 months and a professional negotiator to have my item and money returned with no repair done.....lots of heartache and trouble. Tell everyone!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
The only terms I will agree to are a full refund and the cost of replacing the tool bag that he destroyed.
Regards,
[redacted]
Please provide the following information: Was your insurance paying? We need your medic
r or insurance policy number
The soles were replaced on two pair of boots, but I never tell anybody their boots will seem brand new Wanted to polish the boots for the customer but he didn't give me a chance, I polished them after he left There will be no refund because the work has been done The customer is welcome to come back and pick up the boots
Wayne Baker stated the leather bag will be ready for pick up on November There will be no $refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Just want to let you all know that Wayne did pull off the completion of the items that I had left with him on July 1, The motorcycle backrest matched the Corbin seat set well & should easily last the next years The less expensive leather jacket, about years old, looks & feels fine The expensive Scully leather jacket, was most impressive! The zipper was not fully operational so he took a few minutes to rework it Wayne did charge me extra $$ for additional materials & he explained the specific repairs completed on each itemHe also stated that he would give me a 25% discount which after looking @ the items completed, I did not wantHe does offer a 15% discount via a posted sign which I did accept He did state that should "I have any problems with the repairs that he stands behind his work"I do not expect any concerns with the repairs & I was not surprised of the additional cost knowing the value of my items The one & only thing I left with Wayne is commit to the estimated completion date Regards, [redacted] ***
ONE OF THE SORRIEST EXCUSES FOR A SERVICE-ORIENTED BUSINESS I'VE EVER COME ACROSS Contact: Doesn't adhere to posted hours of operation; not able to reach by phone Payment: Insists on full prepayment, a policy not stated - either in writing (example: sign in store) or verbally - prior to the work order being written up NOTE: based on interchanges overheard between other disgruntled customers and the management, apparently refunds (full or partial) are not given Delivery time: Shoes taken in 7-27-16, with promised delivery on 8-5- After repeated visits - and excuses, none of which had any sustained continuity - I was finally able to get shoes back 8-15-16; they were unwearable (SEE: below) Customer service: Extremely rude, bordering in openly hostile Quality of work: Dismal I had taken in a pair of loafers to have the soles replaced; when I got them back: the soles were mismatched; the linings, uneven; the stitching, sloppy; nails could be felt coming up through the heels I was left with the impression that the work was done hastily on the morning of 8-15-16: certainly the quality of the work did not merit the shoes being kept for such a long period of time End result: Shoes had to be thrown away, as they were unwearable
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The only terms I will agree to are a full refund and the cost of replacing the tool bag that he destroyed Regards, [redacted]
I spoke directly with the customer and everything has been repaired and returned to him
Charged up front to replace a zipper, clean and condition, on a leather jacketWas told it would be completed by the following dayTwo days later went to pick up the jacket and MrB*** said the work was completed but the jacket was still drying and could be picked up laterHe was ask to call when it was dry and ready to pick upwaited two day, no call so I called himJacket still drying can pick up after 10:MondayMonday jacket still not ready, Tuesday, no answer when called, visited business, closedWednesday went to business, jacket not ready, was told zipper too short, will take 30mins to replaceWaited 45mins to get jacket, still not ready, requested to had jacket returned as isMr*** gave me the Jacket, stitching was very bad and not secured, jacket had not been cleaned or conditionedI ask for a partial refund for sloppy, incomplete work and for work NOT done at all, Mr*** refusedCost me $in advanceWhile I waited other customers came in to pick up items and were told that it wasn't ready and to come back
The money has been refunded
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The soles were replaced on two pair of boots, but I never tell anybody their boots will seem brand new. Wanted to polish the boots for the customer but he didn't give me a chance, I polished them after he left.
There will be no refund because the work has been done.
The customer is...
welcome to come back and pick up the boots.
Please provide the following information:
r or insurance policy number.
Was your insurance paying?
We need your medic
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When you tell some one your boots are done, and your coats will be done on 5-20-14,and he's had the since 4-10-14 just come on in and pick them up, that's what you expect. Why does he have to take them in the back and cover up his mistake. Therefore with the sole's not glued on very good and glue all over the boots, all I wanted was my money back, he refused he also refused to give the boots back and I also did not want him working on my coats, I did get the coats back unrepaired, He still kept the money. So after viewing his workmanship, my money coming back will work. He also refused on the 5-27-14 to return the boots to my wife and was very rude to her also.
ONE OF THE SORRIEST EXCUSES FOR A SERVICE-ORIENTED BUSINESS I'VE EVER COME ACROSS.
Contact: Doesn't adhere to posted hours of operation; not able to reach by phone.
Payment: Insists on full prepayment, a policy not stated - either in writing (example: sign in store) or verbally - prior to the work order being written up. NOTE: based on interchanges overheard between other disgruntled customers and the management, apparently refunds (full or partial) are not given.
Delivery time: Shoes taken in 7-27-16, with promised delivery on 8-5-16. After repeated visits - and excuses, none of which had any sustained continuity - I was finally able to get shoes back 8-15-16; they were unwearable (SEE: below).
Customer service: Extremely rude, bordering in openly hostile.
Quality of work: Dismal. I had taken in a pair of loafers to have the soles replaced; when I got them back: the soles were mismatched; the linings, uneven; the stitching, sloppy; nails could be felt coming up through the heels. I was left with the impression that the work was done hastily on the morning of 8-15-16: certainly the quality of the work did not merit the shoes being kept for such a long period of time.
End result: Shoes had to be thrown away, as they were unwearable.
[redacted] stated he had no record of receiving Coach purses for repairs. Please provide photos and receipt.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.
On the receipts the x's are what was suppose to have been done to the coach purses. The faded coach purse was suppose to been blue and velvet..well not when I got it back. The tan coach purse receipt x's was suppose to put a real coach zipper and buttons back on it the handles was suppose to have been fixed and it was supposed to been condition well as you can see from the pictures nothing was done to either purse but mess up.... Thanks [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to...
perform this action and, if it does, will consider this complaint resolved.
Just want to let you all know that Wayne did pull off the completion of the 3 items that I had left with him on July 1, 2014.
The motorcycle backrest matched the Corbin seat set well & should easily last the next 15 years.
The less expensive leather jacket, about 15 years old, looks & feels fine.
The expensive Scully leather jacket, was most impressive! The zipper was not fully operational so he took a few minutes to rework it.
Wayne did charge me extra $$ for additional materials & he explained the specific repairs completed on each item. He also stated that he would give me a 25% discount which after looking @ the items completed, I did not want. He does offer a 15% discount via a posted sign which I did accept.
He did state that should "I have any problems with the repairs that he stands behind his work". I do not expect any concerns with the repairs & I was not surprised of the additional cost knowing the value of my 3 items.
The one & only thing I left with Wayne is commit to the estimated completion date.
Regards,
[redacted]
His behavior was deplorable...It took 7 months and a professional negotiator to have my item and money returned with no repair done.....lots of heartache and trouble. Tell everyone!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
The only terms I will agree to are a full refund and the cost of replacing the tool bag that he destroyed.
Regards,
[redacted]
Wayne Baker stated the leather bag will be ready for pick up on November 26. There will be no $15 refund.