AIMS Operating Corp.

I run a non profit in [redacted]. I needed an inverter for my clinic. I found AIMS Corp. online, and called tech support for their product recommendation. They recommended a certain model which I purchased. It took several months for me to get it into [redacted] and get it installed. It only lasted a couple of months before it ceased working. By the time I could get it back in the states the warranty had just expired. I paid $500 to have the unit repaired plus shipping. I re-ininstalled the unit and it again ceased working soon after. I talked to tech support and was told I had the wrong inverter for my application and recommended a different model which I subsequently purchased. The initial incorrect purchase advice cost me over $1700.I also ordered 2 solar panels, a solar controller, and cables. Again I requested their expertise in supplying me the correct combination of panels, controller, and cables. However, I subsequently discovered I could not transport the panels on the airplane as I'd hoped, and had to buy panels in [redacted] instead.At installation, I discovered that the wiring they supplied me to connect the solar controller to my batteries was 1 gauge and intended for connecting batteries to an POWER INVERTER, not the tiny screws provided on the solar controller. I requested an RMA to return the panels. After a period of intermittent internet in [redacted] I got an email that I interpreted as a confirmation to return the panels and cable. Which I did.I subsequently received a thread of rude emails admonishing me, and stated I would only receive a store credit for the panels. The cables would be returned.I attempted to explain that I WORK ON A MOUNTAIN IN HAITI....and I requested some consideration given my situation. None was forthcoming.Today I received an email and a phone call requested $18.00 for shipping the cables back to me.Aims corp was simply uncooperative, unprofessional, and took advantage of my ignorance.Product_Or_Service: inverter, cablesOrder_Number: [redacted]Desired SettlementI would like a full refund for the incorrect inverter, the solar panels, and the wiring.$1400Business Response All recommendations made by our staff are based upon the information provided from the customer and our best judgment. All drawings, designs and photographs are approximate, and should be followed, inspected and verified by a licensed professional before installation. All specifications, wattages, amperages, voltages and frequencies must be provided by the customer. We cannot be held liable for incorrect installation or misinformation based upon the numbers provided. The customer was not certain of his application, as he was trying to build a system in [redacted], but was not presently there at the time he purchased the inverter and the components for his system. The customer wanted to send the unit in for repair knowing that the unit was 4 months out of warranty. The unit was repaired in June 2014 and paid for by the customer, and at that time he was aware of the terms and conditions and warranty time period. After further trouble shooting with the technicians, there was a possibility that the customer might need a larger inverter. Customer purchased another inverter in July 2014.On 09/02/14 the customer emailed The Inverter Store stating he wanted to get return authorization for cables and solar panels. The Inverter Store notified the warranty returns department at Aims Power. Aims Power responded letting the customer know that we do not accept returns on cables as per our terms and conditions, but requested his purchase date of the solar panels. This information was requested to determine if the customer was still within the return policy period. Below are the terms and conditions that are clearly listed on The Inverter Stores website and are also printed on all customer receipts informing them of our return policies. The Inverter Store warrants all products we sell are free from defect for 30 days from the date of purchase. After that time it is the responsibility of our manufacturing partners and a standard manufacturer's warranty applies (1 year from date of purchase). All returns within 30 days must be pre-approved and must have a RMA. We are not responsible for the return shipping charges. Returns are subject to a 20% restocking fee. All returns must be shipped complete with all components, manuals and cables. Free shipping charges do not apply for exchange purchases. We do not refund shipping charges nor do we pay for return shipping fees outside of the 48 states. We do not accept returns for chargers or cables. After 30 Days All Warranty related issues will be handled directly by AIMS. You can view the AIMS Warranty Policy. http://www.theinverterstore.com/terms.htmlThe customer failed to respond with the requested information and on 09/10/14 customer was asked again. As there was no response, there was no return authorization number given to the customer. On 09/23/14 a package was received at Aims Power without any Return number for authorization from the customer. On 09/25/14 after receiving the package Aims Power emailed the customer stating again that we do not accept returns on cables and we do not refund after 30 days from time of purchase. A copy of invoice was requested for the third time. Customer responded stating that the cables were not compatible with another company's solar panels he had purchased and thought he was given authorization to return. The cables that were order for the solar panels were correctly recommended, but the customer could no longer use them, as for the solar panels he had purchased could not be transported to [redacted] and he had to purchase another company's solar panels that the cables would not be compatible with. The customer replied that he was given cables that were too large for his solar controller. Customer had requested the cables and was given standard cables that do work with the solar controller he had purchased. Customer had also cut one of the cables and they are no longer useable. I explained to him that he never sent the information requested so there was no return authorization given. Finally for the fifth time on 09/25/14 it was requested again to get the invoice for the solar panels that he returned as if we did not receive the information the package would be refused. Customer responded with the order numbers shortly after and determining that the (2) Solar panels that he had returned were purchased on 06/24/14 and were out of the 30 day period for refund. I responded to the customer in an email, that he would have to pay for the shipping costs to ship the cables back to him as Aims Power will not cover shipping costs and informed him again that we cannot refund after 30 days from time of purchase for the solar panels, but could give him an in store credit toward other items he may need. 09/30/14 Called customer and left message to follow up with him, but no response. It was until a notice from the Revdex.com with customer filing a complaint and requesting a full refund has been the most recent contact indirectly to the customer.Furthermore, the customer has been purchasing Aims Power units for some time and has been informed of the return policies on every purchased he has made and with every return authorization given or not given. He knowingly and willingly kept purchasing items although he was unsure of his application and that there was a time limit on returns made. Aims Power has gone over and above to help the customer with his application and our expertise can only go so far when the application is determined solely on the information given by the customer. This is the first that we have heard of the customer wanting a refund for all of what he has purchased and how un-happy he has been with our services. Our terms and conditions are clearly stated on our website and on The Inverter Store invoices. The customer ignored all policies and refused to follow procedure leaving him with shipping costs that could have been avoided entirely.Aims Power has copies of all email correspondence mentioned.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)1) When I purchased the first inverter I WAS CERTAIN OF MY APPLICATION, explained it, and AIMS power recommended a specific unit.2) AIMS power sent me incorrect unusable cables to connect the solar controller to the batteries3) I tried repeatedly to explain to AIMS power that in [redacted], on a remote mountain top, WE USUALLY DO NOT HAVE INTERNET. Emails can not be received or responded to.4) I will not pay to have cables returned to me that AIMS power recommended and I can not use, they can discard them.5) Aims has not gone above and beyond, to the contrary, it has been contentious and unprofessional. I will never purchase from them again.

My wife and I purchased an off grid solar system for a cabin in June 2015. The inverters were back ordered and the system was not received until early August. Due to work and other obligations, we were not able to attempt assembly of the system until 11-14-2015. The system was being put together as per diagrams received from the company who sold us the system. I had connected the batteries to the inverter as instructed and after about 20 minutes the inverter began popping, hissing and smoking. I disconnected as quickly as possible. I boxed it back up just as it had been received and we came home with it. I contacted the number on the warranty card, received an RMA number and sent the inverter back to tech support in Reno, Nv. I shipped via [redacted] on 11-16-2015. It was received on 11-23-2015. I received a phone call today, 11-24-2015, informing me that the warranty was invalidated due to oil be all over the interior of the inverter. The oil had to be inside when it was shipped to me. There is and was no oil on the box. It was not taken from the box until 11-16 -2015. Repairs are 900.00 plus. New inverter is 1300.00 plus. The oil damage had to have been created to give them an excuse not to warranty it. Now I will have to purchase a new inverter. I cannot trust this company to send me a working inverter.Product_Or_Service: 24volt/6000watt solar system kitDesired SettlementI would like a replacement inverter that actually works. This system cost over 6000 dollars. I do not expect anything to be done.Business Response Revdex.com Response to [redacted] Case number#[redacted]Customer purchased his power inverter on 06/05/15 from [redacted] and the unit was received by the customer until 08/03/15. Customer contacted Aims power regarding his unit on 11/16/15 stating his unit smoked and he wanted the unit repaired under warranty. Customer was within the one year warranty time line and was issued a return authorization number. The customer had unit in his possession for over 3 months and did not contact Aims Power previously. Aims Power received unit and it was found to have oil inside throughout the inverter, voiding the customer's warranty, as per our terms below. All AIMS Power(r) branded products--1 year warranty unless noted differently on product. Warranty is void if product has been altered, scratched, damaged or tampered with in any way.Aims Power is a reputable company and we stand behind our product, but if a unit has been tampered with causing a unit to fail; the warranty is voided.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The item was purchased on 6/5/2015, but it was back ordered and not shipped until 7/27/2015. We rec'd in early August. Item was purchased for a cabin we have and could not take it until Labor Day. We had to store it in the cabin until we had built a shed for it. We completed this 11/14/2015. We connected the batteries and then connected them to inverter. 20 minutes later the inverter popped, hissed and smoked. I am certain that the oil came from whatever popped, hissed and smoked. I am sure this is known to tech.Final Business Response As previously stated Aims Power received the unit and there was oil or a foreign liquid that was on the outside and throughout the inside of the unit. Aims Power inverters do not contain any liquid substances. The unit was in possession of customer for over 3 months, before being returned. The liquid indicates damage and tampering of the power inverter and voids the products warranty. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We will never be able to resolve the situation because I know there was no oil when it was sent to them. I do not know what happened during shipping to them or once they received it. But I DO KNOW it had no oil on it or near it when it was in my possession.

On 25 March I received a 24 volt, 3000 watt AIMS inverter, model PWRIG3000 24120S, that I ordered on Amazon. It worked fine for about 2 months, then stopped producing power. I called AIMS tech support, who said that beyond pressing the GFCI button and flipping the breakers, there was nothing the user could check or fix, and that I should return it to them for repair under warranty. I shipped it to them (at my expense), and they said that there was nothing wrong with it, and charged me nearly $40 to ship it back to me. I insisted that it was broken, but they refused to believe me, and claimed that they "fixed" it by pressing the GFCI button.After I received it, it again worked fine, this time for a few weeks. Then, it stopped producing power; sometimes it starts again in an hour, or four hours; sometimes turning it off and turning it back "fixes" it for an hour, or a day. On 29 July I emailed them, explaining the problem. They called me a few days later and left me a voicemail saying that I should call them to describe my application (which is reasonable), but I am now at annual training with the National Guard and don't have phone reception.I emailed them a description of my application on 03 August. No response. I emailed them on 09 August asking if they were going to help me. No response. I emailed them again today, 13 August, and do not expect a response.Product_Or_Service: InverterOrder_Number: [redacted]Desired SettlementI would like AIMS to respond to my emails. I would like them to refund the money they charged me to return the broken unit.I would like them to fix the unit, or to send me parts and I'll fix it myself.Basically, I want a working unit; I paid $700 for it and it's worthless.Business Response Aims Power issued a return authorization number to have the unit sent in for testing, as it was not working correctly for him. It was tested thoroughly, but our technicians could not find anything wrong with the unit. As per the customer's request we sent unit for a second testing to see if there was a different outcome. As per our policy we do not pay for shipping to return units that have been found non-defective. Aims Power received notification that the customer was still having issues with the unit. Our technical team has been in contact with customer regarding application found that the customer is using more power than what the GFCI outlets can hold. We have already notified customer with a recommendation to help his current unit work for his needs. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Their explanation does not fit the symptoms for these reasons:1. The problem began before I owned the freezer.2. The inverter sometimes stops producing power when the freezer is not plugged in.3. The inverter sometimes runs the freezer for days with no problem.4. The freezer is equipped with a 15 amp plug and the manual calls for a 15 amp circuit. The GFCI is clearly a 20 amp outlet. I asked why Aimss used a 20 amp outlet, and what the circuit's max amperage really is; no respobse yet.5. The GFCI is not tripping, nor is the breaker tripping. The inverter simply stops producing power. I asked if there were another breaker or overload; no response yet.Aims also offered an explanation that DOES fit the symptoms: the GFCI is somehow bad. Next time the problem happens I will test voltage at the terminal block.I believe the inverter has an intermittent problem they failed to find. The freezer is not the problem.Final Consumer Response [redacted]Document Attached[redacted]Last night, I had two things plugged into the GFCI on the inverter:1. a power strip with a 25 watt cell phone booster2. an extension cord with 9.6 watts of Christmas lights...for a total of 35 watts.At 11 PM, the inverter made a single beep, and the Christmas lights turned off. I looked at the cell phone booster, and it was also off; the green light on the inverter stayed lit. The red light on the inverter did NOT come on. Instead of troubleshooting by flashlight, I went to bed.Here is what I found at 8 AM: the inverter receiving 26.7 volts and putting out 0 from the GFCI and 0 from the terminals. Green light on. GFCI not tripped, breaker not tripped. No sounds.I turned the inverter off, flipped the breaker back and forth, tried to press the GFCI button, turned the inverter back on: nothing. I expect it to suddenly start producing power again sometime today or early tomorrow, as it usually does.If you can't explain this, it's time to send me a new inverter.Final Business Response Aims Power has contacted the customer again regarding his unit. He was concerned that the unit stopped working for a brief time, but is now working again. Our technicians have been in contact and are assisting him in regards to his application. Per our technicians conversation with the customer; he will direct wire to his unit's terminal block for a couple days to see if this resolves his issue. If the problem persists, Aims Power will go forth in shipping the unit back for further testing.

I bought an AIMS Power Inverter, model [redacted] and when I received the inverter, it was defective on arrival. I spoke with the company with which I ordered the inverter from and they instructed me to contact AIMS Power for an RMA. I spoke with someone in the RMA department, got an approved RMA, and was instructed to ship the inverter back to the company warehouse in Reno, NV. I was concerned at that time regarding shipping costs, so he assured me I would be reimbursed for the cost of shipping the defective item back for repairs once it was determined I was not at fault for damaging the inverter via incorrect installation. The company repaired and returned my inverter, and I then contacted the RMA department and asked to be reimbursed for the shipping cost. I was transferred to a manager named [redacted], and she informed me they would not pay for any shipping costs. I went back and forth with her via email a bit, but she refuses to reimburse me the $92.94 it cost to get their defective item to the repair shop.Product_Or_Service: AIMS Power Pure Sine Wave InverterOrder_Number: [redacted]Account_Number: [redacted]Desired SettlementI want to be reimbursed $92.94 for the shipping cost of returning a defective item to the repair facility in Reno NV. Business Response Revdex.com: [redacted] Case Number#[redacted]Aims power has a 1 year warranty from time of purchase. Our warranty does not cover shipping costs from customer to us. The customer was emailed on 10/12/2015 with clear return instructions stating where to ship their unit. No return label was provided, as Aims Power does not cover shipping costs. Unit was repaired under warranty and shipped back to customer at Aims Power expense. On 10/28/15 the customer emailed requesting refund of shipping costs. He was explained that we do not cover shipping costs from customer to us, but if he could try contacting the company that he purchased his unit from to see if they would cover the shipping costs. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I don't see how a business can remain in good standing with customers when they will not stand behind their product enough to guarantee a working unit upon purchase. Due to receiving a dead unit, I was forced to pay an additional $92.94 in shipping costs on top of the initial purchase price. The unit was correctly repaired, however I am absolutely dissatisfied with the service I received, and will continue to recommend everyone I know avoid this company in the future.Final Business Response [redacted]Document Attached[redacted]Aims Power sends clear instructions when a return authorization number is given. Attached we have provided a copy of the return instructions that was emailed to the customer. There is nothing stating that Aims Power covers return shipping costs. The customer returned his unit and followed the instructions that we had sent. After the unit was repaired under warranty the customer called wanting his shipping reimbursed. Per Aims Power's terms and conditions... "RETURN SHIPPING CHARGES - The customer is responsible for shipping charges on returned products; AIMS(r) will send replacements via Ground freight at no charge. We recommend shipping via ground.

Company has refused to refund money I paid into their bank account as payment for an order.The order was cancelled. I placed an order online on 10/30/13 for the following items:8000 Watt Power Inverter $799.00200 Amp 12V AGM Battery $359.00100 Amp 12V Battery Charger $369.00Shipping Charges $127.88Total $1,654.88On 10/31/13, I received banking information from AIMS Power Imports and deposited a Cashier's Check for the full amount into their [redacted] branch of [redacted] account number [redacted].The next day however, I got a phone call from AIMS indicating that they were not prepared to honor my order because my shipping address was different from my mailing address. Subsequently, I asked them to cancel the order and refund my money.Inspite of several calls I have made, AIMS has refused to make the refund. During a call on 12/5, I was assured that a check had been sent to me. I have not yet received any such check.Desired SettlementI need them to refund my moneyBusiness Response On 10/30/2013, an order was placed online with our online shopping cart by [redacted]. Several alerts with our internal automated Fraud Detection system (Maxmind) noted that the billing ([redacted]) and shipping ([redacted]) addresses did not match. Orders over $500 without matching billing and shipping are heavily scrutinized to cut down on credit card fraud and losses for our company.On 10/31, [redacted] spoke with our representative who informed him of these rules, including several options to satisfy the transaction. Included were the option to call his credit/debit card company and add the alternate address in the notes on the account, we could send to the billing address in Arizona, or we would require him to send a direct bank-to-bank wire transfer.[redacted] agreed to do the last option. Our representative gave him the wire transfer information. Later that day, our company received a fax from our bank, denoting we had received a check deposit or counter deposit from [redacted], not the agreed upon means of transaction.This type of transaction that [redacted] had performed is common of scam artists and identity thieves to make certain amounts of money from the company they have targeted. Once this kind of deposit is made, the scammer usually cancels the order, or immediately requests we issue a refund (which [redacted] requested we do, again raising our suspicions) so that we are forced to issue a written check against the account. Most unaware companies do this, send the check to the fraudster and the fraudster cashes said check.Two weeks to a month go by, and the real account holder of the check or the check issuing bank bounces the check as fraudulent, causing the balance of said check to leave the account, and the companies check deposit to be suddenly lost as well, doubling the amount of loss that the company would receive.We informed [redacted] that because of all of the red flags on this account, that it was our right to refuse his business as a company. That once we felt the counter deposit that he had made was satisfactorily cleared, we then, and only then would issue a refund in the form of a physical check.The accounting department's investigation and withholding of the money was done as quickly as possible with the holidays and weekends following. We were satisfied the first week of December that the money would not be withdrawn due to a bounce.[redacted] had called on 12/5 to inquire about his refund. He spoke with several representatives who were not apprised of the situation. As of 12/17 once accounting had returned to the office from an out of town meeting, the case was forwarded to our customer service department who began a the crediting process.On 12/17 we received an order from [redacted]'s freight forwarder that satisfied all transaction parameters (Matching Billing and Shipping, Credit Card Match, Low Fraud Score in Automated System). We honored and shipped this transaction.On 12/19 [redacted] had sent an e-mail to our retailers customer service department denoting he had complained to the [redacted] Revdex.com and was dissatisfied with how the transaction occurred. Our representative responded in kind and began expediting the process within the company. A physical check was issued and mailed on 12/19 in the amount of $1,654.88 to [redacted]'s [redacted] address, the one he specified he would like the check to be delivered to.As of now, we consider this matter closed and taken care of, and wish [redacted] and anyone reading this that you understand the position we were put in as a company. We deal with a substantial amount of online credit card fraud, especially with freight forwarders in New Jersey shipping to Continental Africa, the Mid East and South America. We are merely attempting to protect ourselves as a business, and individuals from fraud using our company and it's products to further criminal activity.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am beginning to doubt the honesty and integrity of this company.I was told on 12/5 that a check had been mailed to me which turned out to be false.Again, on 12/19, they claimed (in response to my complaint on your website) that a check had been mailed to my AZ address. this may also turn out to be false because I have not received such check to date.Perhaps they may do themselves more good if they provide reasons why a US to US mail should take such long time to arrive, and perhaps provide some evidence of actually issuing a check and mailing it to my ** address [redacted]).I am not sure how I can consider this issue closed until I receive my refund check, deposit it, and see it cleared (just as the process they took me through).Final Business Response We have confirmed again with Accounting, that a check was issued and mailed to [redacted]. We have waited a few more days to respond so that the customer would have time to receive the check.We have also confirmed that the customer has cashed the check against our account. We have done our due diligence and again, consider this matter closed. We wish [redacted] good luck in his future endeavors.

The 6000 watt pure sine wave inverter we ordered was sold to us with the assurance it was an all in one solar inverter charger, it isn't. Also defectMy father [redacted] ordered the AIMS power 6000 watt, 24 volt DC, 120/240 split phase solar inverter and charge controller with built in transfer switch and MPPT solar charge controller. We paid $1,999.00 USD for it, and with the remote panel, 500 amp fuse and shipping our payment came out to $2,282.94. This payment for invoice #3665 was received and confirmed on 02/04/2014. When we recieved the inverter here in [redacted], we realized they had sent us the wrong inverter. Our invoice read AIMS [redacted], and we had ordered the [redacted]. When we called to inform the inverter store/ inverter supply.com we were assured that we had paid for and received the [redacted] and that the invoice simply contained a typo. It was approximately 3 months until we were able to have the unit installed.We had issues immediately upon firing up the inverter, such as bizarre voltage readings of 400+ volts while trying to invert from batteries, frequency oscillating and climbing up to nearly 70hz and our automatic transfer switch catastrophically failing and smoking. It should be noted the inverter was hooked up precisely according to the diagrams and instruction of AIMS technical support; [redacted]. We called AIMS TECK support and spoke with [redacted] about our issues. At first, [redacted] asked whether we had the inverter that had wheels, or a wheeless rectangular one (ours). When I asked whats the difference between them told me they just changed the case and lightened it up a bit. We were instructed to remove the cover and follow the wires, [redacted] stated that "the wires have memory and it should be obvious were they go". When we did this we found that the internal side of the AC input/output terminal had a wiring mistake; the wires corresponding to output 2 and input 1 were reversed. We rectified this and the inverter functioned reasonably well for two weeks, with a progressively more frequent occurrence of an over temp alarm while charging the batteries with shore power. This occurred well under the specified maximum operating temperature of the unit. The unit proceeded to fail, the unit would still invert but wouldn't charge despite indicating it was doing just that. We brought the unit to a certified electrician, who, after fixing it for about 300 dollars and replacing many of the small black transistors(i think they are called) told us that there had been a soldering error; the solder was not applied sufficiently for the repeated high voltage current, leading to heat and thinning solder, and eventually failure. All the technicians work was done on the POWER BOARD. Prior to having any work done we spoke with [redacted] and was told it is ok to have a local teck look at it.The inverter was functional again, but died in less then two weeks, doing the same thing. We again called [redacted], who told us it was likely the control board since the invert function was intact. A new control board was ordered and paid for, eventually received and installed. The inverter still wouldn't charge. Teck support was contacted and we were notified a power board was required. We were told that the powerboard is warranty, and the control board should of been, and that when they recieve the control board I would be credited. I was told by Summer that they required my credit card for the power-board in case I didn't return it, but they WOULD NOT charge it. When I recieved septembers credit statement in october it turned out that not only had AIMS charged the powerboard to my card, they charged me ~355, instead of the agreed on (I have email correspondence backing this) $280. While having the powerboard installed, it came to light that our inverter lacked any and all sign/ input for PV cells. We had been shipped a PICOGLF60W24V240VS. When contacted, both [redacted] and Summer said that the model we ordered had been discontinued, nothing they'd do. I sent pictures of our unit, clearly showing MPPT charger; told it just a stickerDesired SettlementWe have had nothing but problems with this unit, and believe it was sold to us under false pretense and misleading advertising. Our invoice states we paid $1,990.00 for an all in one [redacted] with built in MPPT charge controller, and were assured by AIMS CORP and its associated distributors that we received what we paid for. My credit card has been charged despite being under our one year warranty. We want 1)The Shipment of the correct,new and unused unit free of expense with a full 1 year standard warranty, upon receipt of which we will return the unit in our possession, AIMS paying for the freight both ways.IF the unit we paid for is unavailable in new condition, then we request shipment of a new, current model equivalent unit, and additional remote 60 amp MPPT solar charge controller and associated wiring and hardware, with standard warranty, with the same aforementioned shipping arrangements. 2) Refund of all credit card charges incurred for parts. Refund to an account of my choosing, seeing as my credit accounts have been closed as a result of unauthorized transactions. The parts in my possession would sent out at the same time our defective/ incorrect model is sent back. We believe what we ask is very reasonable. Our substantial investment in AIMS CORP was based on our corrospondance with AIMS. We fully disclosed all aspects of our system with aims prior to purchase, and invested based directly on what we were told. We are off grid, and experience at least 8 months of inclimate/ winter weather a year. The continual trouble associated with this product and support have critically drained us with undo costs, extra purchases, and greatly increased diesel consumption, opposite to what was expected and guaranteed. With winter here, and temperatures below 20 as I type this, it is impossible for us to send out what we have prior to receiving a replacement without incurring huge damages. The battery bank will freeze, we would quickly run out of diesel trying to generate power without storing it, and fathers poor health would undoubtedly decline. Business Response In response to the customer's complaint: The customer did not purchase the inverter from Aims Power or The Inverter Store. The Aims Power tech support received a phone call in September with the customer having issues with his inverter. Our tech support trouble shooted with the customer and it was recommended that the customer send his unit in for testing and possible repair. However the customer could not show proof of purchase. Aims power could not warranty the unit he was having issues with. The customer decided to purchase the parts only, to see if he could do the repair himself. The Control board was purchased through The Inverter Store on 09/19/14. On 09/26/14 customer called again stating he was still having issues with his unit. After talking to Aims Power tech support the customer had the newer model 6000 watt power inverter and the control board that was sent was for the older model. The customer also possibly needed a new power board and this time had a company name from whom he purchased the unit as "Inverter Supply." Aims Power returns department contacted "Inverter Supply," to obtain a copy of the proof of purchase to determine if the customer was in warranty. The customer did not purchase his unit from The Inverter Store, but did purchase the unit from Inverter Supply on 02/05/14. Customer was confused as he had thought he purchased our older model that did include a solar charge controller, but had the newer model that did not come with the solar charge controller. Aims Power sent out in advance the correct control board and a new power board to the customer on 10/17/14. Customer then was supposed to send back the incorrect control board that was sent, the one being swapped out, and the old power board. Aims Power returns department explained to the customer that once the two control boards were received a refund would be given as long as customer returned within 30 days. The only board that was received was a power board on 11/03/14. Aims Power is still waiting for the two control boards to be sent back from customer. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The inverter was purchased from a supplier arranged by Aims. Furthermore, when I spoke to the VP of sales for AIMS, a [redacted], regarding product registration and warranty (due to continual incorrect part shipments), I was told that product warranty and registration is based exclusively on the original invoice. My original invoice shows the [redacted]. Also your statement is a bit out of chronicaligal order. You did not send anything correct in advance, I had to call and ask if the control boards for the picglf and picoglf models were different, which, acording to [redacted] they are, and completely incompatible. This was after I had received, installed and returned the old power board. I will also point out that Aims was not forth coming when asked about the differences in the two models, and, despite telling me that the picglf models are obsolete and no longer available (nor another unit of equal capability ), they are still actively advertising both models lines respectively, including apparent new releases in the picglf family. I will attach my photos of the unit, showing its labeling indicating all of the built in features its supposed to have, a copy of the invoice, and my sources of aims false advertising.I will Final Consumer Response [redacted]Document Attached[redacted]Here is an update I have received from [redacted], indicating that the associates of AIMS POWER, over at [redacted] (owned by [redacted]) are completely unwilling to co-operate.As I have maintained from the start, all I want is a reasonable resolution to this dispute, preferably without having to seek leave of the courts of Nevada to proceed with this claim in the jurisdiction that it first arose, [redacted]A satisfactory resolution would consist of the following:1) The shipment of either the PICGLF60W24v240vs specified in both our correspondance with Aims power, and T&M distribution owner [redacted], or, if unavailable then the PICOGLF60w24v240vs AND 60 amp mppt solar charge controller WITH a refund equal to the difference in price between the PICGLF60w24v240vs (the $2000US we paid for an all in one unit) and the PICOGLF60w24v240vs (retailing at 1399) which we actually received.2) A refund for all "Warranty parts" which we were charged for, despite assurances no such charge would be levied3) An adjustment in our favor reflecting the exact shipping costs incurred by us during the course of "Warranty and Repair" to and from AIMS, resultant of the completely unreasonable manner in which AIMS has chose to conduct themselves during their business dealings. The bottom line is we have incurred ALL the cost, have been forced to spend all the time attempting to resolve the matter in a reasonable and courteous manner, just to be led along, jerked around, and delayed repeatedly, bringing us closer to the end of our warranty, on our defective and incorrect product.Kind regards, and a Happy New year[redacted]Final Business Response As the manufacturer of the unit we have stood behind the product and supported the customer in all ways that we are responsible for. The customer's complaint arose at the point of sale, which was not with our company. He purchased the unit from a distributor for a price that this particular distributor chose to market the product for. We do not enforce any maximum price caps, and the customer elected to purchase from [redacted]. This distributor is an entirely separate entity from our company, and are responsible for their own product listings and marketing. As a manufacturer we keep our distributors up to date on all product changes and updates, but ultimately it is their responsibility to inform their customers. If the customer received the wrong unit, the seller should have corrected the issue by setting up a return for a credit. We did not collect any payment from this customer, so we do not have the authority or flexibility to meet the customers demands, which are essentially to give out products at no charge. As we were in no way responsible for the sale, the customer has no grounds to pursue this claim with us.We will continue to provide technical support and service as long as the unit is covered under our warranty, but we can provide no recourse for the terms of the sale that were with [redacted]. Please close this claim with us as it bears no relevance with our dealings with this customer. We will be unable to respond to any further responses from this customer.

My wife and I purchased a 4000 watt inverter 24 volt with charger from the Inverter Store on [redacted]. It was installed in a cabin that we were building in [redacted]. After the electrical inspection was completed, the inverter was installed, September of 2013. Prior to that time it was not used. I understand that does not make a difference on the warranty. After the inverter was installed, it worked great for about a month and a half. After that time period, the lights started to blink and the TV would snap and make a popping noise. I believe I talked to John at Aims about this issue and he said he would send another control board which should fix it. I asked if we should send the unit in and he said the board was easy to install, so we didnt need to send it in. I installed the new control board. After that, the unit would not go into sleep mode, the battery charger would start up and shut down, and the shore power would do the same. I called and talked with a tech at Aims and he said we needed different cooling fans as they were causing the unit to not work right. I asked again if I should send the unit in and the tech said no. Aims sent a new fan unit which I installed. After that, shore power and the battery charger would come on for an instant and then shut off. I called a tech back and he wanted me to run some tests. (This unit is 150 miles away and we usually dont go there after November, but I did go up to do the testing.) I reported the test results to [redacted], the tech. The generator voltage was at 121. When the battery charger on the inverter would kick on when first started, the voltage would drop to 117 volts and the unit would kick out of shore power and the battery charger would shut off. The generators that I have are a Honda and 3 Onans ( 5.5k and 4k ) and the inverter responded the same for all of them. I again talked with [redacted], provided him the test results, and he said there had to be a problem with the unit under the control board. He agreed to send this unit for me to install. At this time (mid- December 2013) I expressed my concern that the warranty was all most up and he said not to worry, that Aims would keep working with me to get it fixed under warranty since the problems had been identified. I just said thanks, believing that the company would stand by their product. After I Installed the lower unit, there was still no shore power or battery charger. I called back, was told that the control boards were on back order, and the tech would call when they came in. I never heard from any one for over 4 month. By this time the inverter was out of warranty for a while but still was not working correctly. I called back and talked to Summer about what was going on. She said she was going to check on things, called back, and said the inverter was out of warranty and Aims would not do anything for us. I tried to explain that the inverter has had ongoing problems while under warranty, and parts were on back order. She said it did not matter that the warranty was up. I asked to speak to her boss and she said she was the top. I asked about 5 times and she would not let me talk to anybody else.Product_Or_Service: [redacted]Account_Number: ref [redacted]Desired SettlementI just want it fixed , and I want the talk to some like Bruce dejong .. Andrew said sean would call me and he has not Final Consumer Response I have heard from Aims and they have provided me with a Return of Merchandise Authorization and have said that they will fix the Inverter. Based on that information, I believe they will provide a satisfactory outcome for this nonfunctional product. Thank you for your assistance in getting this action. This complaint can be closed.

In October 2014, I ordered a 50/60-Hz split phase inverter from AIMS. In an email from 10/27/2014, the representative (her name is [redacted]) wrote that "This unit is not a used/refurbished unit." On the phone, she had mentioned that only the box would look used. Sure enough, the inverter that I received had obvious signs of usage. After long discussions and sending them some pictures of the scratched mount holes, I received a discount of $20 on this $902 product. A couple of days later, I found out that they sell the used inverters on their website for $787. This was annoying, but not a functional issue (yet).In agreement with their website and the sticker on the inverter, the manual that they sent me with the inverter explicitly states (page 13, section 2.5.4): "All our Global LF line of inverters have a 50/60 Hz selector switch. When the inverter is turned off and shore power is not present, the frequency of the inverters may be selected to be 50 or 60 Hz." This was a very important feature that I will need in a couple of years. Recently, I noticed that NONE of the four selector switches is for 50/60Hz selection.When I emailed AIMS again, the technician ([redacted]) responded by email that "The older model of this inverter does not have the 50/60Hz selector switch".When I called, he transferred me to the customer department ([redacted], see above). She said that they sent me a new manual that does not refer to the old inverter (interesting, now it's an old inverter, in contrast to her previous email). I responded that this is impossible, as my manual is "Version 4.0, Updated on Oct 10th 2013", i.e., a full year OLDER than the inverter. Then she basically said that this is my problem as the one-year warranty had just expired. When I asked her kindly if I can talk to her manager, she hang up. I wrote another email but did not get a response at all.I would have noticed the missing switch much earlier if the incorrect manual and sticker had not disguised the problem.Product_Or_Service: split-phase inverterOrder_Number: [redacted]Desired SettlementI would prefer an exchange of this inverter by a new inverter that satisfies all the claims in the manual and in the order confirmation, most importantly the 50/60Hz selector switch. Since the problem was caused by AIMS, they should cover the shipping.Business Response Customer purchased his power inverter on 10/06/15 from [redacted] and the unit was discounted $30.00 for packaging of the inverter and free shipping. After the customer had received the unit he contacted our company in regards to scratches on the unit. We then offered him another discount of $20.00 or the option to have the unit returned back to us for a full refund. (Documented by email) Customer declined refund and decided to keep the unit. On 11/24/15 the customer contacted us, stating that he did not get the correct unit. We had explained to him at the time he purchased his unit, that that particular model did not come with the features he is requesting of our newer units. It would just be the same as if you went to a car dealership and bought a car and then came back over a year later and demanded to return it in exchange for a newer model, because it has more features. As for our manual, we have them on our website for our customers to view at any time. Aims Power will not be issuing any kind of exchange for this customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)In their response, the business claims "We had explained to him at the time he purchased his unit, that that particular model did not come with the features he is requesting of our newer units". I would be happy to testify in court that this is not true. I remember this phone conversation from 2014/10/06 very well: The representative ([redacted]) first said that this inverter is currently out of stock, but then she double-checked again and told me that she has one unit left that is new but has a damaged box. I asked her straight if she is really sure that this is a new unit. After she confirmed that she is sure that this is a new unused unit, I agreed to order it. When the inverter arrived, it had obvious signs of previous usage. I called AIMS immediately, and [redacted] did not believe me and kept claiming (on the phone) that it was a brand new unit. The same afternoon I took pictures of the scratch marks and emailed them to her. So they gave me the mentioned $20 "Credit for scratches on unit", see their email from 10/17/2014. On the phone, AIMS claimed that the scratch marks are due to internal testing, not customer usage.On 10/25/2014, I found that AIMS is selling used versions of this inverter for $787 on their website and asked them via email why I had to pay $882 instead. [redacted] responded by email on 10/27/2014 that "This unit is not a used/refurbished unit.". I made the mistake of believing her, and did therefore not return the unit for a full refund.Again: The manual that came with the unit is "Version 4.0, Updated on Oct 10th 2013", i.e., a full year OLDER than the inverter which she claimed to be NEW. Page 13, section 2.5.4 of the manual that they sent me (NOT from their website, but from the actual shipment!) says "All our Global LF line of inverters have a 50/60 Hz selector switch. When the inverter is turned off and shore power is not present, the frequency of the inverters may be selected to be 50 or 60 Hz." Even the sticker on the inverter says "50/60 Hz". AIMS NEVER informed me that both the sticker and the manual are wrong, neither on the phone nor in an email. I would be happy to provide copies of all emails, the manual and a picture of the sticker on the inverter.In summary, the business made me believe (by phone and email) that I got a brand new inverter that had scratch marks only due to internal testing, and now they make the false claim of having informed me on the phone that it was an old inverter. They will not be able to prove this, because it is not true.This is the same as going to a car dealer and asking for a truck with a very high towing capacity. The car dealer shows you an expensive truck, and you agree to buy it because its spec sheet says that it has the high towing capacity that you need. At home, you notice that your new truck has scratches, and the car dealer gives you a $200 discount after you complain. You're not perfectly happy, but okay with that, because you believe the car dealer who claims that the scratches were caused by their technicians, not a previous owner. Then, when you finally got your big trailer and are ready to put your truck at real work, you notice that the truck cannot pull the trailer. You call the car dealer, and he says you got the old model that only has 2WD instead of AWD and therefore does not have the towing capacity that is shown in the manual that he gave you and on the sticker in the door. You complain, and he says he already gave you a $200 discount and the warranty period has just expired a month ago, so this is your problem. Now what do the scratches have to do with the 2WD/AWD problem? NOTHING! This is not about a broken part that would be covered by the 12-month warranty, this is about false claims that originally made you buy the truck (or inverter). If the false claim is about a feature that you don't use regularly but you will need at some point in the future, you can easily be in my situation when you deal with companies like AIMS.Final Business Response As clearly shown on the invoice and the picture of the sticker provided by the customer, shows that the customer was shipped exactly the model he purchased. The customer ordered a PICOGLF40W12V230VS with an automatic 50/60 Hz adjustment and that is what he received. Aims Power's final response is we will not be issuing an exchange for upgraded version of PICOGLF40W12V230VS for customer. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business´s current response is as incorrect as their previous responses. In contrast, the original order confirmation, which I attached to my previous response, explicitly says ¨50 or 60hz¨, and not ¨automatic 50/60Hz adjustment¨. This is a huge difference, because the ¨automatic 50/60Hz¨ version does NOT work in Europe during a blackout, whereas the ¨50 or 60hz¨ version does. The main reason why I ordered this ¨50 or 60hz¨ inverter was its supposed ability to work in Europe as well, because this is where I intend to use it in the long run. The manual that AIMS sent me (which I uploaded with my previous response) as well as the original order confirmation and the sticker on the inverter (which also says ¨50/60Hz¨ and not ¨automatic 50/60Hz adjustment that only works if grid power is present¨) confirmed my belief that I got this product that can do the job in Europe as well.AIMS obviously sent me an inverter with reduced functionality (in comparison to the order confirmation, manual and sticker) without ever mentioning this to me. Now they say the 12-month warranty period has just been over one month ago and therefore it is my problem. However, this is not about a broken part that should be covered by warranty. This is about shipping an almost indistinguishable product, but with substantially reduced functionality that is very hard to be noticed by the customer, though. I would guess this makes a big difference in legal terms. In one of my previous responses, I already mentioned the analogy of a truck with reduced towing capacity that was not noticed by the owner before the end of the warranty period.The business´s responses made it clear that their customers cannot expect that AIMS corrects their mistakes after the 12-months warranty period. For comparison, I would like to mention an example how a trustworthy business treats their customers: I recently received a full refund for my dehumidifier that broke after almost double the warranty period, and I did not even have to send the old one back. Talking to the representatives of this dehumidifier company was a pleasure, in complete contrast to the AIMS person ([redacted]) who first made the false claim that I would receive a new inverter (it actually arrived with scratches on the mounting holes), then I made the mistake of believing the false claim in her email that ¨this unit is not a used/refurbished unit¨ and therefore I did not send it back immediately, and finally, AIMS (i.e., [redacted], because she was the only person I spoke to) made the completely ridiculous claim in their response to Revdex.com that she had explained to me on the phone that I´m receiving this old version of the inverter that does not have the manual 50/60Hz switch. Had there been any information from AIMS that this inverter cannot produce 50Hz output during a blackout, I would NEVER have ordered it.I hope this will be read by potential future customers of AIMS.

I bought a Inverter PicOGLF30w12v120vr, A remote for the Inverter and temp wire totaling 897.00 We went to install it by their manual. well it didnt work so I contact inverter store [redacted] I recieved a rma number went to [redacted] shipped it out [redacted] said they received it 3/4/16 I did not get a call till today 3/9/2016 saying I cant get my money back contact [redacted] and file a claim shipment was damaged well [redacted] has on web site 48 hours well its been 5 days. or inverter store states they can give me back my money minus 20% oh yes lets not forget Aims said I t needs to go back to the Inverter store before I get my money well aims and inverter store are 1 in the same aka I chose that because I didnt want that inverter back it was broke. bad business not impressed.Product_Or_Service: 3000 Inverter with charger AIMSOrder_Number: [redacted]Account_Number: [redacted]Desired Settlementrefund of all my money plus shipping 66.00Final Consumer Response Aims contacted with a resolution,would like to close the file, I tried to do this several times and I may have started another claim I hope I didnt. As soon as Revdex.com gets a hold of aims they will issue my money thank you for your services