To whom it may concern,The following is a response to complaint ID # [redacted] :The Customer brought a 125L in for repair on June 13, was told that it would not stay running but that it started just fine and that the gearbox was looseOn June 17th my technician determined that the fuel was bad (it was black) but was able to get the trimmer running by cleaning and tuning the carburetor and determined that the gearbox was loose because the mount on the shaft was worn out; it was going to take a new outer shaftI called the customer to let him know that it was running well and asked if he Wanted to replace the outer shaft ($29,56) and one hour of labor ($60,00) for a total of $plus taxHe gave me the go-ahead for the repairThe trimmer was ready for pick up on June 23' and the customer was calledHe came in to pick it up on June 27th around noon, at which point the trimmer was started and ran well, which was confirmed by the customer during a phone call on July The customer brought the trimmer back in on July 6th complaining that it wasn't running wellIt was determined that it was going to take a new carburetor on July 8thI called the customer on July 8th to discuss the problem at which point we had a very calm conversation about it and he said that he would call me back to let me know what he wanted to doHe called back in on July and was very upset about the situation and believed that he should get his money back for the original repairI explained that unfortunately with lawn and garden repairs there is no warranty on the work performed, especially for fuel related issuesHe confirmed to me during that situation that the trimmer a well when he care in to pick it up, and once he got it homeI explained that once a piece of equipment leaves our property can't know what was done to it, or what fuel was ran through it and therefore was unable to do anything for him.Thank you,Justin W
To whom it may concern,The following is a response to complaint ID # [redacted] :The Customer brought a 125L in for repair on June 13, was told that it would not stay running but that it started just fine and that the gearbox was looseOn June 17th my technician determined that the fuel was bad (it was black) but was able to get the trimmer running by cleaning and tuning the carburetor and determined that the gearbox was loose because the mount on the shaft was worn out; it was going to take a new outer shaftI called the customer to let him know that it was running well and asked if he Wanted to replace the outer shaft ($29,56) and one hour of labor ($60,00) for a total of $plus taxHe gave me the go-ahead for the repairThe trimmer was ready for pick up on June 23' and the customer was calledHe came in to pick it up on June 27th around noon, at which point the trimmer was started and ran well, which was confirmed by the customer during a phone call on July The customer brought the trimmer back in on July 6th complaining that it wasn't running wellIt was determined that it was going to take a new carburetor on July 8thI called the customer on July 8th to discuss the problem at which point we had a very calm conversation about it and he said that he would call me back to let me know what he wanted to doHe called back in on July and was very upset about the situation and believed that he should get his money back for the original repairI explained that unfortunately with lawn and garden repairs there is no warranty on the work performed, especially for fuel related issuesHe confirmed to me during that situation that the trimmer a well when he care in to pick it up, and once he got it homeI explained that once a piece of equipment leaves our property can't know what was done to it, or what fuel was ran through it and therefore was unable to do anything for him.Thank you,Justin W