AIN Plastics, Inc.

In response to the above referenced complaint originated by Mr. [redacted] residing at 2801 Wells Branch Parkway, [redacted] in Austin, Texas, [redacted], the Management of the Hyde Park Apartments would respond by simply stating that the utility bill in question was not missed at all, but sent out...

to the residents on a timely basis for the billing period in question (November 2014 and due on January 1st, 2015). The vast majority of the residents paid the bill when it was due. Though he received the invoice (the same as all residents), Mr. [redacted] elected not to pay his bill. Regretfully, there were computer posting issues related to this billing and these posting errors were not discovered until recently. The property simply made corrections to the resident ledgers when the posting errors were discovered, and any resident who had elected to not pay the bill received last January 1" was notified of the delinquency, Mr. [redacted] paid the bill that was due when he was notified. Management did issue an apology of the posting error and it is not expected that there will be any future problems of this type now that the books have been corrected. Please let us know if there are any other questions or concerns. The Hyde Park Management Team [redacted]

In response to complaint #[redacted]. An application/application agreement was completed on Thursday July 23, 2015. The application/application agreement signed by all parties, states under paragraph 10. "Refund After Nonapproval. If you or any co-applicant is disapproved or deemed disapproved under...

paragraph 9, we'll refund all application deposits within 30 days (not to exceed 30 days; 30 days if left blank) of such disapproval. Refund checks may be made payable to all co-applicants and mailed to one applicant." On Thursday August 6, 2015 check #[redacted] in the amount of $400.80 was deposited. On Monday August 10, 2015 the refund for $400.80 was processed. On Tuesday August 11, 2015 the refund check #[redacted] in the amount of $400.80 was given to applicant. As you can appreciate, we do not reimburse any NFS fees, overdraft fees, etc. Thank you, [redacted]

Complaint ID [redacted]: To Whom it May Concern, We have/ do apologize if there was a misunderstanding or miscommunication. Hyde Park at Wells Branch has fulfilled all terms per the application agreement (referenced in previous response), which was signed and initialed by both parties on July 23, 2015.