A refund has been issuedWe post on our web site and when you place your order to allow 4-weeks for your rootThese are live roots and cut a few weeks before shippingIts not as easy as just grabbing and shippingWe ship once a month because as stated on ur web site this is a fund raising effort for our military dog boarding program, not our primary businessWe want people to know ahead of time that there could be delaysWe are doing the best we can and if you need your roots at a specific time then its best you order from another company.Thank you
Revdex.com: I would like a refund from Dancing Creek per her offer I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I is not unreasonable to after you have planted a shoot to WAIT until you see signs of growth well perhaps I was too patient expecting something to happen and when nothing did that is when I tried to complain leaving message after message and email after email to NO avail that is when I decided to contact the Revdex.com to warn other buyers about this Company
We respond fairly to all requestOur terms are clearly printed on our website One of the biggest problems we have is that this information is sometimes overlooked or they don't rad the auto replies when sending us emailThis is not our primary business so we are limited in how we can respond, however it is importantWe ask people if they are in a hurry then it would be best to order from someone else We also state that these are live rootsWe can't just grab it off a shelf and ship right awayOrders are collected and then cut, weather permitting We are sorry that you're not happy however we feel we have met our commitment to you
It is stated on our website that we ship once a month and in the order that orders are received We start shipping in April so any orders that came in Feb/March are shipped firstYour order was recently shippedPlease understand that these are live roots and cut after orders are placedThis
is why we allow 4-weeks because there could be factors such as weather that could slightly delay cuttingWhen you email us you receive an automated email outlining this and the steps or contacts to request a refund or get help. Your root was shipped 6/2/and yes a week delayed because the size of this batch was largerBut the good news is that you're getting a larger root then what you paid for. If you need help growing or have any further questions please feel free to contact me ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still do not have a refund from my purchase It says they shope the first week of every month I ordered the first week of June It's soon September and no product and no refund so how they feel they've fulfilled their obligation is beyond me !!
Regards,
*** ***
They are inattentive! They are my property managers! They never fix anything on time and I mean it takes months from the time a project starts until it's completed, if it gets completed! They miss appointments, they are frequent no call no shows on repair days! Their workers just don't show up! They leave trash everywhere after projects are started ! They don't do any business over the phone, so you never talk to a person! They want everything done by email, yet don't return emails ! Charge full rent and don't hold up their obligations ! The owners of the home are lovely and prepaid for repairs that have been outstanding for five months
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of today, have not received the refund
Regards,
*** ***
when you email our main email you get an auto reply how to best contact usOrders do take up to weeksWe have shipped 1000s of roots successfullyPlease understand that these are live roots that are cut a month ahead of orderingThe amount of orders and weather can play a huge factor in
shipping on timeIf you can't wait then we are happy to refund youIf you'd like to contact me please write to *** The quality of the roots is highThey are grown successfully If they fail to grow it is due to improper growingWe send a slip with instructions asking people not to use peat, potting soils with peat, compost or anything to lower the PH balanceIf it is not at to they will not grow.We have an F rating based on a few complaints, however we have 1000s of successful customersThe delay in shipping is a result of trying to get orders out and still operate our main business which is taking care of dogs for military families while they deployYour purchase helps us give them a discountThank you for your supportIf you can not wait please just email me
A refund has been issued. We post on our web site and when you place your order to allow 4-8 weeks for your root. These are live roots and cut a few weeks before shipping. Its not as easy as just grabbing and shipping. We ship once a month because as stated on ur web site this is a fund raising...
effort for our military dog boarding program, not our primary business. We want people to know ahead of time that there could be delays. We are doing the best we can and if you need your roots at a specific time then its best you order from another company.Thank you
I would like a refund from Dancing Creek per her offer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Doggy Duds is AMAZING....my pup's costume came in a timely fashion, it fits like a glove since it was CUSTOM made per his measurements....and the friendly woman who was making his costume reached out to me to see when exactly I needed the costume by so she could ensure it was done and in the mail in time for me to receive it (it only took a few days to be completed and shipped out) !!!! HIGHLY recommend Doggy Duds!!!!! Very personal and great work!!!!!
This item was shipped over a year ago. Our website clearly posted that we do not offer refunds for plants/roots unless they are damaged when they are received. We give very clear instructions on growing and thousands of customers have successfully grown these with no problems. Even still I...
always want my customer to be happy, however his emails to us were threatening and bullying.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I followed the planting instructions to the letter and waited and waited and waited to see if their was any growth, I did research on line, sadly after the fact and found that there were numerous other complaints about this Company from people who had NO satisfaction in the product or the handling of the complaint, I feel the least they could have done was to offer to send me another plant, but was pretty much told hard luck, all I can say is buyer beware, Thank you,
[redacted]
We provide detailed growing instructions to insure the goji root stock thrives. On our web site we state that if not properly cared for we will not refund. We ship 1000's of these with no problems if the instructions are followed. This customer emailed over 6 months later to complain that his goji...
root did not grow.
We did speak to him on the phone and told him the exact same thing.
Thank you.
We respond fairly to all request. Our terms are clearly printed on our website. One of the biggest problems we have is that this information is sometimes overlooked or they don't rad the auto replies when sending us email. This is not our primary business so we are limited in how we can respond, however it is important. We ask people if they are in a hurry then it would be best to order from someone else.
We also state that these are live roots. We can't just grab it off a shelf and ship right away. Orders are collected and then cut, weather permitting.
We are sorry that you're not happy however we feel we have met our commitment to you.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I is not unreasonable to after you have planted a shoot to WAIT until you see signs of growth well perhaps I was too patient expecting something to happen and when nothing did that is when I tried to complain leaving message after message and email after email to NO avail that is when I decided to contact the Revdex.com to warn other buyers about this Company
I would like to know where the complaints are. We successfully ship hundreds of roots each month. The only time there is a problem is when instructions are not followed. Had you of contacted us sooner I could have inspected the root. Our policies are stated online. I'm sorry it did not work out for you. If you'd like to order another root I will ship it at half price less shipping.
A refund has been issuedWe post on our web site and when you place your order to allow 4-weeks for your rootThese are live roots and cut a few weeks before shippingIts not as easy as just grabbing and shippingWe ship once a month because as stated on ur web site this is a fund raising effort for our military dog boarding program, not our primary businessWe want people to know ahead of time that there could be delaysWe are doing the best we can and if you need your roots at a specific time then its best you order from another company.Thank you
Revdex.com: I would like a refund from Dancing Creek per her offer I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I is not unreasonable to after you have planted a shoot to WAIT until you see signs of growth well perhaps I was too patient expecting something to happen and when nothing did that is when I tried to complain leaving message after message and email after email to NO avail that is when I decided to contact the Revdex.com to warn other buyers about this Company
We respond fairly to all requestOur terms are clearly printed on our website One of the biggest problems we have is that this information is sometimes overlooked or they don't rad the auto replies when sending us emailThis is not our primary business so we are limited in how we can respond, however it is importantWe ask people if they are in a hurry then it would be best to order from someone else We also state that these are live rootsWe can't just grab it off a shelf and ship right awayOrders are collected and then cut, weather permitting We are sorry that you're not happy however we feel we have met our commitment to you
It is stated on our website that we ship once a month and in the order that orders are received We start shipping in April so any orders that came in Feb/March are shipped firstYour order was recently shippedPlease understand that these are live roots and cut after orders are placedThis
is why we allow 4-weeks because there could be factors such as weather that could slightly delay cuttingWhen you email us you receive an automated email outlining this and the steps or contacts to request a refund or get help. Your root was shipped 6/2/and yes a week delayed because the size of this batch was largerBut the good news is that you're getting a larger root then what you paid for. If you need help growing or have any further questions please feel free to contact me ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still do not have a refund from my purchase It says they shope the first week of every month I ordered the first week of June It's soon September and no product and no refund so how they feel they've fulfilled their obligation is beyond me !!
Regards,
*** ***
They are inattentive! They are my property managers! They never fix anything on time and I mean it takes months from the time a project starts until it's completed, if it gets completed! They miss appointments, they are frequent no call no shows on repair days! Their workers just don't show up! They leave trash everywhere after projects are started ! They don't do any business over the phone, so you never talk to a person! They want everything done by email, yet don't return emails ! Charge full rent and don't hold up their obligations ! The owners of the home are lovely and prepaid for repairs that have been outstanding for five months
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of today, have not received the refund
Regards,
*** ***
when you email our main email you get an auto reply how to best contact usOrders do take up to weeksWe have shipped 1000s of roots successfullyPlease understand that these are live roots that are cut a month ahead of orderingThe amount of orders and weather can play a huge factor in
shipping on timeIf you can't wait then we are happy to refund youIf you'd like to contact me please write to *** The quality of the roots is highThey are grown successfully If they fail to grow it is due to improper growingWe send a slip with instructions asking people not to use peat, potting soils with peat, compost or anything to lower the PH balanceIf it is not at to they will not grow.We have an F rating based on a few complaints, however we have 1000s of successful customersThe delay in shipping is a result of trying to get orders out and still operate our main business which is taking care of dogs for military families while they deployYour purchase helps us give them a discountThank you for your supportIf you can not wait please just email me
A refund has been issued. We post on our web site and when you place your order to allow 4-8 weeks for your root. These are live roots and cut a few weeks before shipping. Its not as easy as just grabbing and shipping. We ship once a month because as stated on ur web site this is a fund raising...
effort for our military dog boarding program, not our primary business. We want people to know ahead of time that there could be delays. We are doing the best we can and if you need your roots at a specific time then its best you order from another company.Thank you
Revdex.com:
I would like a refund from Dancing Creek per her offer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Doggy Duds is AMAZING....my pup's costume came in a timely fashion, it fits like a glove since it was CUSTOM made per his measurements....and the friendly woman who was making his costume reached out to me to see when exactly I needed the costume by so she could ensure it was done and in the mail in time for me to receive it (it only took a few days to be completed and shipped out) !!!! HIGHLY recommend Doggy Duds!!!!! Very personal and great work!!!!!
This item was shipped over a year ago. Our website clearly posted that we do not offer refunds for plants/roots unless they are damaged when they are received. We give very clear instructions on growing and thousands of customers have successfully grown these with no problems. Even still I...
always want my customer to be happy, however his emails to us were threatening and bullying.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I followed the planting instructions to the letter and waited and waited and waited to see if their was any growth, I did research on line, sadly after the fact and found that there were numerous other complaints about this Company from people who had NO satisfaction in the product or the handling of the complaint, I feel the least they could have done was to offer to send me another plant, but was pretty much told hard luck, all I can say is buyer beware, Thank you,
[redacted]
We provide detailed growing instructions to insure the goji root stock thrives. On our web site we state that if not properly cared for we will not refund. We ship 1000's of these with no problems if the instructions are followed. This customer emailed over 6 months later to complain that his goji...
root did not grow.
We did speak to him on the phone and told him the exact same thing.
Thank you.
We respond fairly to all request. Our terms are clearly printed on our website. One of the biggest problems we have is that this information is sometimes overlooked or they don't rad the auto replies when sending us email. This is not our primary business so we are limited in how we can respond, however it is important. We ask people if they are in a hurry then it would be best to order from someone else.
We also state that these are live roots. We can't just grab it off a shelf and ship right away. Orders are collected and then cut, weather permitting.
We are sorry that you're not happy however we feel we have met our commitment to you.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I is not unreasonable to after you have planted a shoot to WAIT until you see signs of growth well perhaps I was too patient expecting something to happen and when nothing did that is when I tried to complain leaving message after message and email after email to NO avail that is when I decided to contact the Revdex.com to warn other buyers about this Company
I would like to know where the complaints are. We successfully ship hundreds of roots each month. The only time there is a problem is when instructions are not followed. Had you of contacted us sooner I could have inspected the root. Our policies are stated online. I'm sorry it did not work out for you. If you'd like to order another root I will ship it at half price less shipping.