Air 1 Communication

Dear ***:First off, thank you for affording us the opportunity to respond to the aforementioned complaint.Mr***, did in fact come to our establishment on Saturday April 1, 2017, having his vehicletintedAt the time of release of the vehicle back to him, he was explained that there is a
lifetimewarranty on the job done as long as he owns the said vehicleAlso, he was told not to roll thewindows down and a number of other functions that should have not been done for few days sothe tint is completely dry and nothing would go wrongApparently, he did not pay attention tothe instructions otherwise, what happened to the tint would have not happenedHowever, that isbeside the point and we still stand behind our workmanship and will replace the tint for himPerour policy we do not do any kind of redo on the tint on Saturdays because it will take a while toremove the tint and replace it with a new set and Saturdays are our busiest of business days.When he discussed the matter of redo, first off he was not polite nor courteous and wasdemanding as oppose to askingSecondly, when explained why we do not do replacement onSaturdays his colorful and profane language was not appreciated and raising his voice did nothelp matters eitherHe just said that he cannot come during the week without any reasonIt isunderstood that there are unforeseen restrictions in some cases and we are willing to work withhim, however, he needs to call and make an arrangement to be at our location on a Saturday at

We received this letter ID#***In respond to the letter yes, the customer came to our shop on the 5th of August and got his windows tintedHe came back on the 15th and we redone his tint and told him that if he has anymore problems just bring the car back and we'll take care of it for him bcs
out tint is life time warrantyThe customer decided to come on the 20th which we had told him that we don't do redo's on Saturday, but he still come back on SaturdayThen he was told that again we don't work on redo's on Saturdays and asked him to come back on Monday and we'll take care of himSince then we never heard or saw the customer again until we received this letter.If he comes back we will still redo the windows that needs to be replaced, and we have a sign for no refund policy.If you have any questions that we can answer or respond to you please feel free to contact us at ***, and you can speak with *** Monday thru Friday 9-Saturday's we only take care of new customers.Thank you for your attention to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this resolution because he said no refund and he will redo only week dayThe last time I come there and ask him how many times he need to fix the problem and he said he does not knowI have to work days a week and I had already taken days off on August to fix the car window tinted but they still can not solve the problem.I do not want to spend time to redo any more and I just want for refund please
Regards,
*** **

To Whom It May Concern,Writing to you in response to the complaint letter that we received in regards to thecustomer tint on his vehicle. The customer came in from viewing the ad I had put on [redacted],to tint his car windows. The job was done to his satisfaction on October 23, 2017. On October26,...

2017, he had come back in and said that his tint had bubbled. That same day, when he cameback and said that the tint had bubbled, I changed all of the tint on the windows I did for him. Ialso told him that I will dry the tint this time to ensure that no bubbles will be visible again. Weshook hands and he left. On that same day, I was checking my [redacted] account and right away, Isaw the customer post some nasty comments on my account. He not only had said very untruestatements about the business, but he also had said some really bad words about the business andthe people that work here. A couple days later, he came back again and had an issue with thepassenger's side window, he said it had bubbled again. When he came back on that third day,after I saw his comment on [redacted], I asked him to change his comment on my account before I goany further and do business with him again. However, he refused to so, instead he went back andadded some more bad comments. At this point, because of the customers negative actionstowards our business, we refuse to conduct any further business with him or his vehicles. At thispoint in time, we refuse to conduct anymore business with him and on his vehicles.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I did not roll down the windows as they claim I did. I did not raise my voice with foul language as they claim I did, and I gave them a full reason as to why I can not com in on a week day. I have work that is scheduled every Monday - Friday from 9-5. He never offered me an appointment to reschedule which I did in fact ask for. Therefore I  have determined that this proposed action would not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company is making false statements because I never even saw a post on [redacted]. I was a returning customer and I never said a anything bad about the company other than "if you like bubbles on your windows, this is the place for you" and for that reason they refuse to fix my windows. I attached pictures of the job they did and refuse to fix after leaving a negative feedback on [redacted]. That was the 3rd attempt trying to fix the windows and making it worst than the previous times. They are basically stealing from customers because they leave a honest opinion about the job they do and the pictures prove that. This company should be shut down on how they speak and treat their customers period. The link im about to provide has a video on how the owner treats his customers left by another customer and it also has the only reviews I have left for the company.  
[redacted]
Regards,
[redacted]