Air 7 Seas Transport Logistics Inc

Thank you so much for all of your helpYou went above and beyond what is generally expected from a shipping companyThank you againI am so very grateful that you were recommended to me and I will surly recommend you to others

Pick up from Berkeley, CA, USA on 23rd Dec 2013
Shipment received in Ahmedabad, India on 2nd June 2014

We strongly discourage everyone from using the services of AIR 7 SEAS Transport Logistics Inc USA. We have spent 5.5 months dealing with them and have had an extremely unpleasant experience. All their employees both in the USA and in India, have constantly given us wrong and misleading information about delivery dates and ludicrous excuses every time they have not kept their word.

Our shipment was picked up from Berkeley, CA, USA on 23rd Dec 2013. A7S was not able to explain what happened to our shipment between Dec 23 and Feb 18 (~ 8 weeks) since pick-up. On Mar 12, A7S informed us that our shipment had been stuck at US customs for 22 days i.e. from Feb 19 but has now been released and will leave port in 2 days (i.e. Mar 14). After an unexplained delay of another 15 days, the shipment was loaded on Mar 27. The ship reached Nhava Sheva, India as promised on May 2; total sailing time was 5 weeks. Now End2End took over. Apparently we were unlucky yet again and there was "port congestion". Our assessment was finally done on May 22nd, 20 days after the shipment arrived. Ahmedabad is ~ 8 hrs from Mumbai; however, although many of the reviews claim to have obtained their shipment within a day of customs clearance, we did not receive our stuff till June, after another 10 day delay. I attach a detailed timeline below.

When we made our initial contact, A7S sent us a 77-page compilation of customer reviews they have received in their 28+ years of service. Surprisingly *all* the reviews are very positive! Everyone seems to receive their shipment in the claimed 10-12 weeks. We understand that the 22-day delay by US customs and the 20-day delay by Indian customs is not in anyone's hands. However, inspite of multiple emails and phone calls we are unable to fully understand any of the other delays, which totals about 80 days or almost 12 weeks.

This entire experience has been an ordeal. We were not prepared to live without our essential stuff for almost half a year; moreover we have had to constantly worry about our shipment, while settling in new jobs in a new place. All this stress is totally uncalled for as we have paid A7S a lot of money (~ 1700$) to ship used household goods like books, clothes and utensils.

We would like to point though, the few things that were smooth: We were able to efficiently track the ship once it left the US and till it reached India. They kept their word and reached on 2nd May as they predicted. Also, A7S has not charged us anything beyond what they claimed and we were extremely glad to know that no "bribes" had to be paid at customs. This is heartening, especially since we were not physically present in Mumbai and the A7S agent took care of everything. And except 1 missing box, all other boxes were received in good shape.

Positive

First of all, I would like to thank you for the outstanding service I received from you guys. I actually contacted several companies to handle my shipment. To be honest, none of the companies I contacted was realistic or even knew how to handle the job right and in a professional way. Only you Air 7 Seas were the only one company who did it right all the way from the start to till my shipment reaching at the destination. Again, I would like to thank you all for helping me and saving me from the nightmares of hidden charges and other unpleasant headaches, usually people go through, when shipping goods from one country to another. Keep up the good job.