Air Age, Inc.

A request to ship the item was sent to our warehouse, who has confirmed it was shipped yesterday Additionally we are sending a hat and t-shirt to say we are sorry for what transpired and we are speaking to customer serviceAir Age regrets the
inconvenience

Complaint: ***
I am rejecting this response because:
I have uploaded my paid order informationThe order was placed July 26, The money came out of my account on the same day and I was led to believe that everything was fineThey cannot say they "never received an order" because they did and the fact that they have shoddy record keeping is their problem and not mineI have emailed this attachment to them as well
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
this is just finger pointingI had this problem multiple times already and I can access issues only because I called every time I had problem with online subscriptionResponse from this "other vendor" was similar - "feel free to reach out to us" - it is BSGet this problem fixed permanently!!!!
Sincerely,
*** ***

We found the customer in our database after determining he had purchased the wrong product, which explains why he did not show up in the subscriber databaseHe did not receive copies of the print version as he had actually ordered the site membership which does not include print copies, it is digital onlyWe processed a refund this morning for the digital membership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have been unable to find a record of this order or this customer in our system, if he could provide an order confirmation we could determine what the problem is, and would be happy to refund or continue the subscription. It is possible that he ordered from a third unauthorized...

party.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In addition to the cap and shirt., I received two CD's and a personal telephone call from the manager of the Air Age Store.  This was not necessary, but very gracious and appreciated.  I plan to continue using this company in the future.
Sincerely,
[redacted]

This complaint has been resolved.  I am able to access the subscription that I purchased.  A refund is not neccessary.  Thanks,
[redacted]

Review: Last July 6th I sent three gift subscriptions as a promotion for Christmas. When the subscriptions did not arrive before Christmas I called the home office, and was told they would not be mailed until after the first of the year.

My friends and my son have still not received the magazine called "[redacted], and to add insult, my one friend received a renewal card today for a magazine he has never received.Desired Settlement: The check [redacted] in the amount of $62.39 was sent on July 6, 2015. Either send the magazines for the year or refund the money.

Business

Response:

We are reviewing our database to see what the issue is, and will respond shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

The publications finally were received.

Sincerely,

Review: II subscribed to premium website access to rccaraction.com on Jan 12. My credit card was billed but service was not provided. I contacted them 4 times via email and twice via phone requesting my service be initiated or a refund issued. No resolution has been provided by the company.Desired Settlement: I would like my money back or immediate issuance of what I paid for.

Business

Response:

We received a message for this customer today at our corporate office. A refund has been processed and the customer has been notified.

Review: I subscribed (order #[redacted]) on 12/25 to "Model Airplane News Premium Site - 1 Year" but can't acess the premium site. On the login I receive the message "username invalid".I contacted the customer service on 12/26, 12/27, 12/30 and 01/03 but until today, 1 month passed of purchase I'm still can't acess the premium site.Today, 02/07 looking at my credit card bill I discovered TWO CHARGES of subscription, on december 26 and 27, but I still can't acess the premium site.Desired Settlement: I want full acess or refund of the total amount that I paid.

Business

Response:

We have activated this customers account, and changed his password. Additionally we have refunded his [redacted] card for the entire amount. The customer was notified just prior to my responding to this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Back on July 26th. I ordered and paid for the [redacted] Mag. order #[redacted]. To date , I have not received one issue! I have sent e-mails and I have called to find out why I have not received any issues of [redacted]. I have not had one reply!Desired Settlement: I would like my money back.

Business

Response:

We have been unable to find a record of this order or this customer in our system, if he could provide an order confirmation we could determine what the problem is, and would be happy to refund or continue the subscription. It is possible that he ordered from a third unauthorized party.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have uploaded my paid order information. The order was placed July 26, 2014. The money came out of my account on the same day and I was led to believe that everything was fine. They cannot say they "never received an order" because they did and the fact that they have shoddy record keeping is their problem and not mine. I have emailed this attachment to them as well.

Sincerely,

Business

Response:

We found the customer in our database after determining he had purchased the wrong product, which explains why he did not show up in the subscriber database. He did not receive copies of the print version as he had actually ordered the site membership which does not include print copies, it is digital only. We processed a refund this morning for the digital membership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,