Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The airline has requested additional documentation proving my illness I have made a second attempt today (082014) to provide such documentation and am now awaiting a response As it stands, I have not received a refund Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Silke Wais
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To whom it may concern, I have not heard back from the business and would like to reopen complain ID # [redacted] so I can get a proper response from the business I received a message back from the airline requesting more time to investigate my case and was not sure if to accept or reject the responseAfter days the case was closedKindly reopen it Thank You Very Much! *** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Air Berlin Americas, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: Actually I received an inquiry seeking information about my complaint from Air Berlin's customer service department but it was due to my complaint through the [redacted] 's office of [redacted] turning the complaint over to the [redacted] 's airline divisionAs of today, January *, I have received NO response relative to my complaint filed through the Revdex.comBest wishes to you folks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , We acknowledge receipt of your correspondence to The Revdex.com (Revdex.com) dated **[redacted] It was forwarded to our care for further review Upon reviewing all facts of this claim we have to inform you that we are unable to process this claim further as we have no written notification of the damage within the day periodWe also kindly refer to our previous correspondence We regret once again our reply could not have been more favorable Thank you for bringing this matter to our attention once again and giving us the opportunity to review it Yours sincerely, [redacted]
Dear [redacted] ***, Thank you for your email dated 06.** We are pleased to inform you that we will now issue a refund of the rebooking fee amounting to EUR (USD) to the indicated bank accountKindly allow up to two weeks for the transaction to complete [redacted] ***, we wish you a speedy recovery and look forward to welcoming you on board of airberlin soon Yours sincerely, [redacted]
Thank you for forwarding the matter once moreWe have spoken with the customer yesterday and this morning and advised him that a credit was issued to him and that the problem was caused by an erroneous internal transfer to the fraud departmentI have advised the customer of the credit he will be receiving Best regards, [redacted]
I landed at JFK at noon on a Saturday to find out that my bag did not arrive with meAfter hours air Berlin was able to tell me that my bag was still in Abu Dhabi and that it had been requested that the bag be placed on the next flight that should arrive on Sunday at noonI was also given a number to contact air Berlin about my baggage By the end of Sunday I had not received my bag or heard anything from air BerlinI called the number they gave me over times and no one answered and the voice mail was full so I could not leave a message By Monday morning I still had not heard anything or been able to contact anyone at air BerlinAfter going a day and a half without any information, someone from air Berlin finally called to say my bag would be delivered todayI waited all day Monday and my bag was not deliveredMy bag was finally delivered in the early morning hours on Tuesday Air Berlin's service was very poorThe airline should not be allowed to give a phone number out that no one ever answersIt should not be allowed to leave you in the dark for several days about your belongings
I Have One World Emerald elite status and thought (erroneously) that all One World partner airlines provided the same quality serviceThat is the first debunked mythAir Berlin has the worst costumer service of all the airlines I've flown over the years We were booked on a flight from JFK to TXL, but our two checked bags never arrived Even though the AA system clearly located the bags location as JFK, when I filed a complaint at TXL as soon as I arrived, the Air Berlin system was completely unable to locate the bags over one full week, and all attempts failed when trying to communicate to Air Berlin that their own One World partner (AA) had located the bags at JFK I've lost all hope of finding my bags, and will begin what I expect will be a painful process to get Air Berlin to reimburse: 1) the stuff I had to buy given that they lost my bags; 2) the full content of the bags; and 3) the bags themselves I will continue to post reviews on the process of this next step, but I doubt Air Berlin will be helpful at all (given current experience) I have also communicated with AA upper management, and filed a letter requesting that AA reconsider their partnership with Air Berlin I have also warned everyone I know through social media, to NEVER fly Air Berlin No wonder Air Berlin is not Revdex.com accreditedThey would never be up-to-parClearly, they haven't been able to shed the terrible LTU legacy that they carry (and apparently want to hide)
Dear ** [redacted] , We acknowledge receipt of your correspondence to The Revdex.com (Revdex.com)It was forwarded to our care for further review First of all, we wish to express our regret and sincere apologies for any inconvenience caused to you and ** [redacted] [redacted] by the disruption of your airberlin service on **Our customers have every right to expect punctuality from airberlin and we can assure that we do everything we can to maintain good performanceHowever, sometimes unforeseen circumstances prevent us from operating our flights on schedule Our records show that further delay was caused by long queues at passport control which is out of our control For courtesy reasons we rebooked your onwards flight free of charge to your final destination, Copenhagen on the next flight available Should the disruption have led to additional care costs such as meals or beverages we will gladly review these against the respective receiptsPlease submit these receipts along with your bank details (account name, account number, routing number and name of the bank) quoting file reference [redacted] Since information and service at the airport did not meet your expectations a copy of your email has been passed on to our department Ground Operations who will review the points raised with our handling agents and the airportsThis will help to avoid similar proble [redacted] in the future As a gesture of goodwill we would like to grant you a discount of EUR (EUR per person) on your next reservation with us for a flight with airberlin and *** As soon as you submit the new booking number and your international bank details: (name of the bank, account no., routing no.) by fax ( [redacted] ) or e-mail ( [redacted] ) together with our reference ***we will credit your account accordingly Should you have booked your new flight as part of a package tour that includes transportation with airberlin and NIKI, we ask you to submit the booking confirmation and boarding passes after completion of your journeyKindly include your bank details and we will retroactively process a transfer This voucher can be redeemed until ***Any form of resale is prohibited and does not entitle the buyer to claim the discount Furthermore, we deeply regret that your baggage was damaged on one of our flights and wish to apologize for any inconvenience caused Unfortunately, we did not receive a correct property irregularity report (P.I.R.) In general, a damage to checked baggage has to be claimed to the airline immediately after arrival at destinationShould that not be possible, clai [redacted] on damage to checked baggage have to be made in writing wi [redacted] Since this deadline has already expired we have to refuse clai [redacted] settlementWe regret our reply could not have been more favourable Thank you for bringing this matter to our attention and giving us the opportunity to review it Yours sincerely, [redacted]
Dear [redacted] ***, Thank you for your comments dated **which have been forwarded to our care by The Revdex.com for further processingWe value your business and appreciate you bringing this matter to our attentionWe are deeply sorry to hear of your medical condition and wish you a speedy recovery To enable us to issue a refund of incurred change charges we require a medical certificate quoting that you are unable to travelFurthermore, we require your international bank details (account name and number, routing number and name of the bank) as we will issue a refund in a separate system and this can only be done by bank transfer Thank you for your assistance and understanding Yours sincerely, [redacted] Customer Interaction & Services [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The airline has requested additional documentation proving my illness I have made a second attempt today (082014) to provide such documentation and am now awaiting a response As it stands, I have not received a refund Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Silke Wais
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To whom it may concern, I have not heard back from the business and would like to reopen complain ID # [redacted] so I can get a proper response from the business I received a message back from the airline requesting more time to investigate my case and was not sure if to accept or reject the responseAfter days the case was closedKindly reopen it Thank You Very Much! *** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Air Berlin Americas, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: Actually I received an inquiry seeking information about my complaint from Air Berlin's customer service department but it was due to my complaint through the [redacted] 's office of [redacted] turning the complaint over to the [redacted] 's airline divisionAs of today, January *, I have received NO response relative to my complaint filed through the Revdex.comBest wishes to you folks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , We acknowledge receipt of your correspondence to The Revdex.com (Revdex.com) dated **[redacted] It was forwarded to our care for further review Upon reviewing all facts of this claim we have to inform you that we are unable to process this claim further as we have no written notification of the damage within the day periodWe also kindly refer to our previous correspondence We regret once again our reply could not have been more favorable Thank you for bringing this matter to our attention once again and giving us the opportunity to review it Yours sincerely, [redacted]
Dear [redacted] ***, Thank you for your email dated 06.** We are pleased to inform you that we will now issue a refund of the rebooking fee amounting to EUR (USD) to the indicated bank accountKindly allow up to two weeks for the transaction to complete [redacted] ***, we wish you a speedy recovery and look forward to welcoming you on board of airberlin soon Yours sincerely, [redacted]
Thank you for forwarding the matter once moreWe have spoken with the customer yesterday and this morning and advised him that a credit was issued to him and that the problem was caused by an erroneous internal transfer to the fraud departmentI have advised the customer of the credit he will be receiving Best regards, [redacted]
I landed at JFK at noon on a Saturday to find out that my bag did not arrive with meAfter hours air Berlin was able to tell me that my bag was still in Abu Dhabi and that it had been requested that the bag be placed on the next flight that should arrive on Sunday at noonI was also given a number to contact air Berlin about my baggage By the end of Sunday I had not received my bag or heard anything from air BerlinI called the number they gave me over times and no one answered and the voice mail was full so I could not leave a message By Monday morning I still had not heard anything or been able to contact anyone at air BerlinAfter going a day and a half without any information, someone from air Berlin finally called to say my bag would be delivered todayI waited all day Monday and my bag was not deliveredMy bag was finally delivered in the early morning hours on Tuesday Air Berlin's service was very poorThe airline should not be allowed to give a phone number out that no one ever answersIt should not be allowed to leave you in the dark for several days about your belongings
I Have One World Emerald elite status and thought (erroneously) that all One World partner airlines provided the same quality serviceThat is the first debunked mythAir Berlin has the worst costumer service of all the airlines I've flown over the years We were booked on a flight from JFK to TXL, but our two checked bags never arrived Even though the AA system clearly located the bags location as JFK, when I filed a complaint at TXL as soon as I arrived, the Air Berlin system was completely unable to locate the bags over one full week, and all attempts failed when trying to communicate to Air Berlin that their own One World partner (AA) had located the bags at JFK I've lost all hope of finding my bags, and will begin what I expect will be a painful process to get Air Berlin to reimburse: 1) the stuff I had to buy given that they lost my bags; 2) the full content of the bags; and 3) the bags themselves I will continue to post reviews on the process of this next step, but I doubt Air Berlin will be helpful at all (given current experience) I have also communicated with AA upper management, and filed a letter requesting that AA reconsider their partnership with Air Berlin I have also warned everyone I know through social media, to NEVER fly Air Berlin No wonder Air Berlin is not Revdex.com accreditedThey would never be up-to-parClearly, they haven't been able to shed the terrible LTU legacy that they carry (and apparently want to hide)
Dear ** [redacted] , We acknowledge receipt of your correspondence to The Revdex.com (Revdex.com)It was forwarded to our care for further review First of all, we wish to express our regret and sincere apologies for any inconvenience caused to you and ** [redacted] [redacted] by the disruption of your airberlin service on **Our customers have every right to expect punctuality from airberlin and we can assure that we do everything we can to maintain good performanceHowever, sometimes unforeseen circumstances prevent us from operating our flights on schedule Our records show that further delay was caused by long queues at passport control which is out of our control For courtesy reasons we rebooked your onwards flight free of charge to your final destination, Copenhagen on the next flight available Should the disruption have led to additional care costs such as meals or beverages we will gladly review these against the respective receiptsPlease submit these receipts along with your bank details (account name, account number, routing number and name of the bank) quoting file reference [redacted] Since information and service at the airport did not meet your expectations a copy of your email has been passed on to our department Ground Operations who will review the points raised with our handling agents and the airportsThis will help to avoid similar proble [redacted] in the future As a gesture of goodwill we would like to grant you a discount of EUR (EUR per person) on your next reservation with us for a flight with airberlin and *** As soon as you submit the new booking number and your international bank details: (name of the bank, account no., routing no.) by fax ( [redacted] ) or e-mail ( [redacted] ) together with our reference ***we will credit your account accordingly Should you have booked your new flight as part of a package tour that includes transportation with airberlin and NIKI, we ask you to submit the booking confirmation and boarding passes after completion of your journeyKindly include your bank details and we will retroactively process a transfer This voucher can be redeemed until ***Any form of resale is prohibited and does not entitle the buyer to claim the discount Furthermore, we deeply regret that your baggage was damaged on one of our flights and wish to apologize for any inconvenience caused Unfortunately, we did not receive a correct property irregularity report (P.I.R.) In general, a damage to checked baggage has to be claimed to the airline immediately after arrival at destinationShould that not be possible, clai [redacted] on damage to checked baggage have to be made in writing wi [redacted] Since this deadline has already expired we have to refuse clai [redacted] settlementWe regret our reply could not have been more favourable Thank you for bringing this matter to our attention and giving us the opportunity to review it Yours sincerely, [redacted]
Dear [redacted] ***, Thank you for your comments dated **which have been forwarded to our care by The Revdex.com for further processingWe value your business and appreciate you bringing this matter to our attentionWe are deeply sorry to hear of your medical condition and wish you a speedy recovery To enable us to issue a refund of incurred change charges we require a medical certificate quoting that you are unable to travelFurthermore, we require your international bank details (account name and number, routing number and name of the bank) as we will issue a refund in a separate system and this can only be done by bank transfer Thank you for your assistance and understanding Yours sincerely, [redacted] Customer Interaction & Services [redacted] ***