Air Choice One

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Due to the mix up involving Delta Cargo the pet was not able to make the flight into MSP.  Our gate agent was asked about refunding the pet fee and she took the customer’s information down and told the customer she would be contacted.  After not hearing from us the customer reached out to...

our corporate office and she received back an email stating that the $25 fee was nonrefundable.  The reason for that initial determination was lack of information.  After further communication with the customer we became aware of the mix up with Delta Cargo.  Due to the new information we decided that the pet fee should be refunded.  Our customer service manager then reached out to the customer via email and refunded her the $25 pet fee.  Included in the email was a screenshot of the refund and an explanation that the refund could take up to two billing cycles to appear on the credit card statement.

Air Choice One was experiencing technical difficulties with a third party vendor, which made checking in our passengers sporadic on February 11, 2017.  We genuinely regret that this caused Mr. [redacted] to miss his flight and obtain a hotel.  Air Choice One prides itself on taking care of its...

customers and is in the process of creating new procedures and training for our St. Louis staff.  We would like to apologize to Mr. [redacted] for his experience and offer him a full ticket refund $35.60 along with a round trip voucher for him to fly on Air Choice One.  We appreciate his business and want him to have the VIP experience we strive to give all of our passengers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]