Air Comfort Systems, Inc.

We serviced the waste oil furnace which took place in ***'s body shop during the last weeks of cold weatherThe unit was a very old Reznor waisted oil furnace and never serviced in the pastWe took a lot of our time off from his billing which we had doing the research and finding the nessary diagrams and parts needed to get his unit running at our officeWe are one of very few companies working on these type of units and parts are not a stocked item that our suppliers stock, we have to special order them once we find them with alot of effortWe know the unit was not needed during this time of year even tho we had gotten the nessary parts *** called us after two weeks after we last were there and he blew up on me he was very heatedI told him I have yet to recieve the nessary parts, but now with the outdoor heat and the fact the system needs to be running for a good bit of time while we make the proper adjustmental it would make an already heated area extremly hotNot a good time of year to work on this unit*** contacted me with only a few weeks of cold weather left where he would need this unit which cost very little to heat his building, also I told *** I would prefer not to be working around someone heated that these special parts took time to get and we would install and have his unit running now that the proper parts were shipped to usWe honestly have went beyond our efforts by allowing *** to speak visiously to usWe know some people vent in different waysWe are willing to install parts when *** as I calmly ask him to contact us when he was not so heatedWe are willing to work on and get this unit running but we do not want to be listening threats, he seems like a person who acts like the owner of OC Choppers television showIf *** kindly calls us we will gladly set up a date and time that we both agree upon which should be not during the dead of heat, maybe a cooler evening would be fineWe are sorry that ***s feels we have wronged him, sometimes things take longer than expected

I paid $for materials that I have yet to receiveI have not said anything that is untrueI have the receipt showing a $deposit for the materials to do the ventThat was over three months agoIf you dont want to come back I am fine with thatDeliver my materials,or return my $

We did do the work necessary for this very old waste oil furnace to be over hauled. We did spend the time to fully clean and rewire the system to operate as efficiently as possible. The paper work nor the wiring schematics were with the unit so we had to send off for them. It did take some time to...

receive them. The vent still needs to be run and we ordered the materials and we got a very hateful phone call from the business owner about it taking too much time. He wanted us to just dropping off the venting materials and we are in that process but need to add additional charges which he said he will not pay for this is for our time and effort in the ordering and delivery process of such parts. We cannot work for free. We want to install them also so we were allowing for the weather and the client to both be right and then we will be ready to do the install. This unit is not a typical furnace it is very unique and needs to be installed with special parts and materials. This unit was in very neglected condition but we do now have it in operational condition less the vent. The vent is the last phase and the day he called mad and cussing heavily we still had not received the parts for his unit. We work very hard at doing only proper installations and take zero short cuts. We hope he will cool off so what and work with us and allow us to finish this job as we are now ready to but not in a bad working environment. Please note it takes sometime extra time due to him not being our only client. So we can and have to coordinate the two. We are not upset and hope this situation is resolved in a manner that he will understand the need to have this unit serviced once minimal not only when it fails as it looks like several years since it was serviced.

From: [redacted] Sent: Tuesday, July 05, 2016 10:58 AMTo: [redacted]Subject: Re: Revdex.com complaint [redacted]They came out Thursday night and worked but never finished. He said he would in a couple of days but it's now tuesday and I have text him 2 times with " when are u coming to finish" no answer.Looks like it wouldn't take a lot to finish it.I will try again to get ahold of him.

I am rejecting this response because: It is now 4/30/16 - it is nine days past the time in his response that he told you it...

would be done...it still hasn't been installed. He did bring the unit to hotel and dropped it off...started to do install and then just left and never came back, he called and said I get to it by Monday no later and he didn't even come back, then he said no later then Wednesday, he didn't even show up. I don't know why its so hard for him to come do this. He keeps saying he is coming, but then just doesn't show up. 
Regards,
[redacted]

Revdex.com called business to follow up on this complaint and spoke to Rich B[redacted], who said they have been working with the client and the job should be finished by this weekend.