Attached please find a response to Ms***'s complaint against Arizona Premium Finance Co., Inc All documentation noted in the response is available to confirm Ms***'s active and accruing debt If Ms*** would like to resolve this debt, please feel free to contact MrJay
R***
In regards to account #*** the insurance was cancelled because the vehicle was in the process of being a livery serviceThe car was registered on 04/03/with the NYS DMV as a livery vehicleI no longer needed personal coverage as the livery coverage replaced the current insuranceAs far as added premiums there were only twoOne was for $on 11/10/for a discount that was given on anti-lock brake system but then later revoked and the second added premium was in the amount of $billed (but never paid) on 02/06/do to a change of addressThere was never a check issued to Allstate on my behalf for $on 12/02/I would like to see a copy of this so called check
My initial payments started off at $and jumped up in December to $121.19. On December 30th, I made an installment of $(including a $late fee)In January, I paid $(no late fee), in February I paid $(including a $late fee), in March I made two paymentsThe first payment was for $(including a $late fee) on 03/04/and then another payment of $(no late fee) on 03/17/The $was claimed to have been an additional premium that was owedThis policy was overpaid by over $This is not the first time APF has been accused in inaccurately reporting frivolous debt to the credit reports nor is it the first time they have been accused of taking extra money that is due to the customerAccording to the Revdex.com, there have been similar issues in the past
When I first contacted APF, I was and DID speak to a woman who claimed her name was Diane and hung up on several timesI was also given three separate amounts of how much was financedI am submitting my request to my cell phone company to obtain a call detail report to show the numerous calls made to APF
Yesterday, 04/06/2016, I called APF requesting a payment history be sent to meI spoke with the same woman who told me her name was Diane the day beforeShe placed me on hold two separate timesThe first time she came back to the phone and said "we'll go ahead and get that mailed out to you but we don't have a good address for you"I told her I didn't want it mailed because I didn't want them having my address because I do not feel comfortable and she said "well I talked to the owner and he said he'd mail it to you"I told her I would give her my fax number or email to receive the documentationShe then put me on hold again and came back and said "ma'am, yeah (laugh) he said that we'll fax it to you, what's the fax number"I gave her my fax numberI also asked why they just couldn't give me the information over the phone and she said I didn't ask for thatShe then began giving me some of the amounts and then got irate and said "you know what I'm just going to fax it to you" and hung up
As of today, 04/07/I still did not receive the fax so I called APF company againThis time, I spoke with a male (nobody gives out their name at this company)I told him I never received the fax that they said they would fax to meHe said "ok, ok, what, wha, who are you and what are you calling about?" I reiterated I am calling because someone told me they would fax me the information and never didHe replied "I know, but what is, what is your name." I gave him my name, he asked if I know who I spoke with I told him no because she wouldn't give me her nameHe said "okay, and wha, what did you need ma'am?" Again, I told him I needed a copy of the payments made on this policyHe asked for my fax number, I gave it to him and he resaid it back to me and said "and you need an account inquiry, account history I should say"I asked if that would show the payments he said yes it's called a back screenI asked him if I would get it today and he said "yes, it shouldn't be a problem."
After hours went by and I still did not get the fax I called to see if I would get it before they closedI spoke to the same woman I spoke to the other dayI told her I was waiting on a fax that I was supposed to get yesterday and never did and spoke with someone earlier who also said they'd fax it today and I haven't received it and wanted to call before they closeShe said "actually, that was given to Jay and I'm not sure um if he faxed it or not he's not in the office right now would you like his voicemail?" I told her that nobody faxed it yet and am just going to request the information over the phone and he response was "no, you (laughed again) you can um, I'll check with him to see if he actually faxed it, ok?" Again I told her he did not fax it yet because it comes directly to my email and she asked if I wanted his voicemail againI said no and she transferred me anyways
I called again for the third time and this time I spoke to the guy that I had spoken to this afternoon who said he would fax me the back screenThis time he said to me "it shows on the account it was sent to you today." I told him it was not sent to me because the fax comes directly to my email and he said "yes it was, it was mailed to your last known address." I told him I told them they don't have a good address for me and he said again "it was mailed to your last known address per the owner of the companyThat's the only way he's going to send it." I told him I don't live there anymore and they know that and said they would fax it and he just kept saying "it was mailed to your last known addressI guess you didn't want to give them your current address so it was mailed to your last knownIt's not going to be faxed ma'amit was mailed to your last known address if you want to give the best address it'll be mailed there." I told him again I didn't want to give out my address for personal reasons of fear of the owner of the company and he said then too bad you're not getting it
As a consumer, I have a right to the requested information especially because it is reflecting on my credit reportI have a right to validation of debt and the verification method used to validate the debt pursuant to the ***I am requesting this information be furnished to me via fax. This company has been doing nothing but giving me the run around and refusing to send me proper documentationAt this time, I am requesting a history report of all payments made as well as copies of any and all checks that are claimed to have been paid to Allstate on my behalfI am also requesting that according to the ***, the inaccurate information be removed from my credit report and I be issued a refund from APF for the excess funds they're in receipt of
Attached please find a response to Ms***'s complaint against Arizona Premium Finance Co., Inc All documentation noted in the response is available to confirm Ms***'s active and accruing debt If Ms*** would like to resolve this debt, please feel free to contact MrJay
R***
In regards to account #*** the insurance was cancelled because the vehicle was in the process of being a livery serviceThe car was registered on 04/03/with the NYS DMV as a livery vehicleI no longer needed personal coverage as the livery coverage replaced the current insuranceAs far as added premiums there were only twoOne was for $on 11/10/for a discount that was given on anti-lock brake system but then later revoked and the second added premium was in the amount of $billed (but never paid) on 02/06/do to a change of addressThere was never a check issued to Allstate on my behalf for $on 12/02/I would like to see a copy of this so called check
My initial payments started off at $and jumped up in December to $121.19. On December 30th, I made an installment of $(including a $late fee)In January, I paid $(no late fee), in February I paid $(including a $late fee), in March I made two paymentsThe first payment was for $(including a $late fee) on 03/04/and then another payment of $(no late fee) on 03/17/The $was claimed to have been an additional premium that was owedThis policy was overpaid by over $This is not the first time APF has been accused in inaccurately reporting frivolous debt to the credit reports nor is it the first time they have been accused of taking extra money that is due to the customerAccording to the Revdex.com, there have been similar issues in the past
When I first contacted APF, I was and DID speak to a woman who claimed her name was Diane and hung up on several timesI was also given three separate amounts of how much was financedI am submitting my request to my cell phone company to obtain a call detail report to show the numerous calls made to APF
Yesterday, 04/06/2016, I called APF requesting a payment history be sent to meI spoke with the same woman who told me her name was Diane the day beforeShe placed me on hold two separate timesThe first time she came back to the phone and said "we'll go ahead and get that mailed out to you but we don't have a good address for you"I told her I didn't want it mailed because I didn't want them having my address because I do not feel comfortable and she said "well I talked to the owner and he said he'd mail it to you"I told her I would give her my fax number or email to receive the documentationShe then put me on hold again and came back and said "ma'am, yeah (laugh) he said that we'll fax it to you, what's the fax number"I gave her my fax numberI also asked why they just couldn't give me the information over the phone and she said I didn't ask for thatShe then began giving me some of the amounts and then got irate and said "you know what I'm just going to fax it to you" and hung up
As of today, 04/07/I still did not receive the fax so I called APF company againThis time, I spoke with a male (nobody gives out their name at this company)I told him I never received the fax that they said they would fax to meHe said "ok, ok, what, wha, who are you and what are you calling about?" I reiterated I am calling because someone told me they would fax me the information and never didHe replied "I know, but what is, what is your name." I gave him my name, he asked if I know who I spoke with I told him no because she wouldn't give me her nameHe said "okay, and wha, what did you need ma'am?" Again, I told him I needed a copy of the payments made on this policyHe asked for my fax number, I gave it to him and he resaid it back to me and said "and you need an account inquiry, account history I should say"I asked if that would show the payments he said yes it's called a back screenI asked him if I would get it today and he said "yes, it shouldn't be a problem."
After hours went by and I still did not get the fax I called to see if I would get it before they closedI spoke to the same woman I spoke to the other dayI told her I was waiting on a fax that I was supposed to get yesterday and never did and spoke with someone earlier who also said they'd fax it today and I haven't received it and wanted to call before they closeShe said "actually, that was given to Jay and I'm not sure um if he faxed it or not he's not in the office right now would you like his voicemail?" I told her that nobody faxed it yet and am just going to request the information over the phone and he response was "no, you (laughed again) you can um, I'll check with him to see if he actually faxed it, ok?" Again I told her he did not fax it yet because it comes directly to my email and she asked if I wanted his voicemail againI said no and she transferred me anyways
I called again for the third time and this time I spoke to the guy that I had spoken to this afternoon who said he would fax me the back screenThis time he said to me "it shows on the account it was sent to you today." I told him it was not sent to me because the fax comes directly to my email and he said "yes it was, it was mailed to your last known address." I told him I told them they don't have a good address for me and he said again "it was mailed to your last known address per the owner of the companyThat's the only way he's going to send it." I told him I don't live there anymore and they know that and said they would fax it and he just kept saying "it was mailed to your last known addressI guess you didn't want to give them your current address so it was mailed to your last knownIt's not going to be faxed ma'amit was mailed to your last known address if you want to give the best address it'll be mailed there." I told him again I didn't want to give out my address for personal reasons of fear of the owner of the company and he said then too bad you're not getting it
As a consumer, I have a right to the requested information especially because it is reflecting on my credit reportI have a right to validation of debt and the verification method used to validate the debt pursuant to the ***I am requesting this information be furnished to me via fax. This company has been doing nothing but giving me the run around and refusing to send me proper documentationAt this time, I am requesting a history report of all payments made as well as copies of any and all checks that are claimed to have been paid to Allstate on my behalfI am also requesting that according to the ***, the inaccurate information be removed from my credit report and I be issued a refund from APF for the excess funds they're in receipt of